Seasoned Loss Prevention & Customer Service Associate – Front of Store Operations, Safety Enforcement, and Customer Experience Champion – brighthush

About brighthush

brighthush is a global trailblazer in the off‑price retail sector, redefining how shoppers experience quality, style, and value. With a footprint that spans more than 10,000 stores worldwide, we bring high‑end fashion, home décor, and lifestyle products to everyday consumers at prices that surprise and delight. Our success is built on a foundation of innovation, sustainability, and community impact, and we are proud to be recognized as a Fortune 100 company that thrives on creativity, collaboration, and continuous growth.

When you join brighthush, you become part of a culture that celebrates diversity, empowers employees, and places customer experience at the heart of everything we do. We are looking for a dedicated professional who can blend frontline customer engagement with proactive safety and loss prevention, ensuring that every shopper feels safe, valued, and inspired.

Why brighthush?

• Impactful Work – Every shift is an opportunity to protect our customers, staff, and merchandise while fostering a welcoming environment.
• Career Growth – We invest in your professional development through mentorship, cross‑functional training, and clear advancement pathways.
• Diverse & Inclusive Culture – Our global community values diverse perspectives, promotes equity, and celebrates individuality.
• Competitive Compensation & Benefits – From health plans to retirement savings, we offer a comprehensive package that supports your well‑being.
• Innovation & Sustainability – Join a company that prioritizes responsible sourcing, waste reduction, and community outreach.

Key Responsibilities

As a Loss Prevention & Customer Service Associate II, you will serve as the first line of defense against theft, fraud, and safety incidents while delivering top‑tier customer service. Your day‑to‑day duties will include:

• Visual Deterrence – Maintain a visible presence at the front of the store and within key departments, projecting confidence and approachability.
• Observation & Reporting – Monitor customer and employee activity, identify suspicious behavior, and document incidents accurately in the AIIM Case Management system.
• Customer Assistance – Respond promptly to customer requests, guide them to the appropriate department or manager, and resolve issues with empathy and professionalism.
• Safety Sweep – Conduct a thorough closing safety sweep in collaboration with store leadership, ensuring all areas are secure and compliant with safety protocols.
• Uniform & Equipment Compliance – Wear a company‑approved uniform and body‑worn camera, adhering to all safety and privacy guidelines.
• Emergency Preparedness – Review and understand the Store Emergency Response Guide, participate in regular safety drills, and be ready to act in the event of an emergency.
• Professional Demeanor – Maintain a courteous, respectful, and empathetic attitude toward all customers and colleagues, embodying brighthush’s customer‑centric values.
• Additional Duties – Assist with inventory checks, visual merchandising support, special event coordination, and any other tasks assigned by store leadership.

Essential Qualifications

• High school diploma or equivalent; associate degree preferred.
• 0–2 years of retail or security experience; experience in loss prevention or customer service is a plus.
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Sound decision‑making abilities, especially in high‑pressure or ambiguous situations.
• Self‑motivated and capable of working independently while collaborating effectively with team members.
• Excellent time‑management skills, able to prioritize tasks and meet deadlines.
• Physical stamina to stand for extended periods and perform routine safety checks.
• Proficiency with basic technology, including radio communication, mobile devices, and case‑management software.

Preferred Qualifications

• Prior experience in a fast‑paced retail environment or loss prevention role.
• Knowledge of retail loss prevention best practices, such as CCTV monitoring, shop‑lifting detection, and incident reporting.
• Experience with body‑worn camera systems and data privacy regulations.
• Demonstrated ability to handle conflict resolution and de‑escalation techniques.
• Multilingual capabilities to serve a diverse customer base.

Core Competencies & Skills

• Customer‑Centric Mindset – Anticipate needs, provide solutions, and create memorable shopping experiences.
• Situational Awareness – Maintain vigilance, recognize potential risks, and act proactively.
• Integrity & Ethics – Uphold brighthush’s values, protect brand reputation, and maintain confidentiality.
• Adaptability – Thrive in a dynamic environment, adjust to changing priorities, and embrace new technologies.
• Team Collaboration – Work seamlessly with loss prevention, store management, and fellow associates.
• Problem‑Solving – Analyze situations quickly, identify root causes, and implement effective solutions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Loss Prevention & Customer Service Associate II, you will have access to:

• Structured onboarding and mentorship programs that pair you with experienced associates.
• Cross‑training in loss prevention tactics, customer service excellence, and store operations.
• Leadership development courses that prepare you for supervisory or managerial roles.
• Annual performance reviews with clear metrics and personalized development plans.
• Opportunities to transition into specialized roles such as Loss Prevention Manager, Store Manager, or Corporate Operations.

Work Environment & Culture at brighthush

Our stores are more than retail spaces—they’re community hubs where customers feel safe, valued, and inspired. brighthush fosters a culture of:

• Inclusivity – We celebrate diverse backgrounds and encourage every voice to be heard.
• Collaboration – Cross‑functional teams work together to solve problems and innovate.
• Recognition – Outstanding performance is celebrated through awards, bonuses, and public acknowledgment.
• Well‑Being – We support mental, physical, and financial health through comprehensive wellness programs.
• Sustainability – Employees can participate in initiatives that reduce waste, conserve energy, and give back to local communities.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive salary that reflects the value of your contributions. In addition to base pay, you’ll enjoy:

• Health, Dental, and Vision Insurance – Comprehensive plans with low employee contributions.
• Retirement Savings – 401(k) plan with company match to help secure your future.
• Paid Time Off – Generous vacation, sick leave, and paid holidays.
• Employee Discounts – Savings on brighthush merchandise and partner products.
• Professional Development – Tuition reimbursement, certification courses, and leadership training.
• Wellness Programs – Access to fitness centers, mental health resources, and wellness challenges.
• Flexible Scheduling – Options to accommodate life’s demands, including part‑time and shift flexibility.
• Referral Bonuses – Earn rewards for bringing talented friends and family into the brighthush family.

How to Apply

Ready to take the next step in your career? Submit your application through our careers portal or click the link below to explore this exciting opportunity. We welcome candidates from all backgrounds and are committed to fostering an inclusive workplace.

Apply to brighthush Today

Our Commitment to Diversity and Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity in all its forms and are dedicated to creating an environment where every employee can thrive. We provide reasonable accommodations for qualified individuals with disabilities and encourage applicants with arrest or conviction records to apply.