Seasoned Loss Prevention & Customer Service Associate II – Retail Security & Customer Experience Specialist (Retail Safety & Guest Relations Lead)

About brighthush

brighthush stands at the forefront of the off‑price retail landscape, delivering unbeatable value and an unforgettable shopping experience to millions of customers worldwide. With flagship stores, specialty outlets, and a robust distribution network, brighthush is synonymous with innovation, sustainability, and community impact. Our culture thrives on collaboration, integrity, and an unwavering focus on customer satisfaction. As we expand, we seek dedicated professionals who share our passion for safety, service, and excellence.

Why Join brighthush?

At brighthush, you’ll join a dynamic team that celebrates diversity, champions continuous learning, and rewards initiative. Whether you’re stationed in a bustling retail location, a strategic distribution center, or a corporate hub, you’ll find abundant opportunities to develop new skills, advance your career, and make a tangible impact on our brand’s reputation and customer experience.

Career Growth & Learning Opportunities

• Structured onboarding and mentorship programs designed to accelerate your professional development.
• Cross‑functional training that exposes you to merchandising, inventory management, and customer engagement.
• Leadership pathways that allow you to progress from associate to supervisory or managerial roles.
• Access to internal learning platforms, certifications, and tuition reimbursement for relevant courses.
• Regular performance reviews with clear, measurable goals and personalized development plans.

Key Responsibilities

As a Loss Prevention Customer Service Associate II, you will serve as the first line of defense against theft and loss while simultaneously ensuring a welcoming and safe environment for our shoppers. Your day‑to‑day duties will include:

• Visible Deterrence: Maintain a professional presence at the front of the store or in designated high‑traffic areas, projecting confidence and approachability.
• Situational Observation: Monitor customer activity, identify suspicious behavior, and use keen observation to preempt potential incidents.
• Customer Interaction: Respond promptly to inquiries, direct shoppers to the appropriate department or store management, and provide courteous assistance that reflects brighthush’s customer‑first ethos.
• Body‑Worn Camera Operations: Operate the body‑worn camera in accordance with company policy, ensuring all footage is captured, stored, and transmitted securely while respecting privacy regulations.
• Emergency Response: Execute emergency protocols, including evacuation procedures, first‑aid assistance, and coordination with local law enforcement when necessary.
• Closing Safety Sweep: Conduct thorough safety sweeps in partnership with store management to verify that all security measures are in place before closing.
• Incident Documentation: Document incidents in the AIIM Case Management system, including detailed reports, evidence logs, and follow‑up actions.
• Strategic Collaboration: Collaborate with loss prevention teams and store leadership to develop and refine loss prevention strategies that align with business objectives.
• Continuous Training: Participate in ongoing training sessions on theft prevention, customer service, and safety compliance to stay current with industry best practices.
• Additional Duties: Perform inventory checks, support visual merchandising, and provide security for special events as needed.

Essential Qualifications

We’re looking for individuals who bring a blend of professionalism, vigilance, and a customer‑centric mindset. The ideal candidate will possess:

• Communication Excellence: Strong verbal and written communication skills, capable of engaging customers and reporting incidents accurately.
• Decisive Judgment: Sound decision‑making abilities, especially under pressure or in ambiguous situations.
• Proactive initiative and the capacity to work independently while maintaining alignment with team goals.
• Excellent time‑management skills, with the ability to prioritize tasks and adapt to shifting priorities.
• Physical stamina to stand for extended periods and move quickly through store aisles.
• Prior experience in retail or security (0–2 years) is preferred but not mandatory; we value a strong work ethic and a willingness to learn.
• Basic computer literacy and familiarity with point‑of‑sale systems.

Preferred Qualifications

While not required, the following attributes will set you apart:

• Previous experience in loss prevention, retail security, or law enforcement.
• Knowledge of body‑worn camera technology and data privacy regulations.
• Experience with incident reporting software or case management systems.
• Multilingual abilities to serve a diverse customer base.
• Certification in first aid, CPR, or basic emergency response.

Skills & Competencies

• Situational awareness and threat assessment.
• Conflict resolution and de‑escalation techniques.
• Customer service excellence and empathy.
• Attention to detail and meticulous record‑keeping.
• Team collaboration and cross‑department communication.
• Adaptability to fast‑paced retail environments.

Work Environment & Culture at brighthush

Our stores are more than retail spaces—they’re vibrant communities where customers feel safe, valued, and excited to shop. At brighthush, we foster an inclusive atmosphere that celebrates individuality and encourages open dialogue. You’ll work alongside passionate colleagues who are dedicated to upholding our brand’s integrity and delivering exceptional service.

Core Values That Shape Our Culture

• Integrity: We act with honesty and transparency in every interaction.
• Customer‑First: Our customers are at the heart of everything we do.
• Collaboration: Teamwork drives innovation and success.
• Continuous Improvement: We embrace learning and growth at every level.
• Community Impact: We give back through volunteerism and sustainable practices.

Compensation, Perks, and Benefits

While specific salary ranges may vary by location and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentive programs.
• Comprehensive benefits package: health, dental, vision, and life insurance.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discount program across all brighthush retail locations.
• Professional development funds and tuition reimbursement.
• Wellness initiatives such as employee assistance programs, fitness subsidies, and mental health resources.
• Flexible scheduling options to support work‑life balance.

How to Apply

If you’re ready to protect our brand, enhance customer experiences, and grow your career in a supportive, forward‑thinking environment, we encourage you to apply today. Join brighthush and become part of a team that values your contributions, invests in your growth, and celebrates your successes.

Click the link below to submit your application and take the first step toward an exciting future with brighthush.