Senior Enterprise Customer Success Manager – AI‑Native Data Security & Growth Champion – Drive Innovation, Adoption, and Expansion at brighthush

About brighthush

At brighthush, we’re on a mission to redefine how the world protects its most valuable asset: data. In an era where artificial intelligence is accelerating at breakneck speed, the gap between data security and innovation has never been wider. Our AI‑native, unified data loss prevention platform empowers every organization—from nimble startups to Fortune 500 giants—to safeguard sensitive information across SaaS applications, GenAI tools, email, endpoints, and beyond, all without slowing down innovation.

Founded by a former brighthush engineer and backed by leading venture capital firms, brighthush brings together a world‑class team of machine learning experts, security practitioners, and product builders. Our founders and early investors have a track record of building high‑impact technology at companies such as brighthush, brighthush, brighthush, and brighthush. This deep industry experience fuels our relentless focus on building intelligent, invisible security that works automatically, so security teams can focus on what matters most.

Why This Role Matters

As a Senior Enterprise Customer Success Manager, you will be the linchpin that connects our cutting‑edge technology with the businesses that rely on it. Your influence will shape the future of Customer Success at a high‑growth security company, drive adoption, retention, and expansion for our most valuable accounts, and directly impact the revenue pipeline. By translating technical capabilities into measurable business outcomes, you will help our customers realize clear, quantifiable value from brighthush’s AI‑native data security platform.

Key Responsibilities

• Own the Enterprise Customer Journey: From initial onboarding to ongoing adoption, value realization, renewal, and expansion, you’ll be the single point of accountability for each account’s success.
• Strategic Portfolio Management: Manage a portfolio of enterprise customers, ensuring high adoption rates, strong retention, and consistent renewal and expansion metrics.
• Onboarding & Early Success: Lead deployment workshops, stakeholder alignment sessions, and early value‑delivery milestones to accelerate time‑to‑value.
• Define & Track Success Metrics: Establish adoption milestones, risk‑reduction targets, and operational outcomes. Regularly report progress to both technical and executive stakeholders.
• Translate Product Usage into Business Value: Convert usage data and security outcomes into clear ROI narratives for C‑suite executives and technical teams.
• Drive Continuous Optimization: Introduce new use cases, data sources, and workflows that deepen platform value and uncover upsell opportunities.
• Executive Engagement: Conduct quarterly business reviews, executive check‑ins, and strategic roadmap discussions to maintain alignment and uncover growth opportunities.
• Risk Management & Escalations: Proactively monitor customer health, manage risk, and coordinate escalations when necessary to ensure uninterrupted service.
• Product Feedback Loop: Capture actionable customer insights and collaborate with Product and Engineering to influence future releases.
• AI & Automation Enablement: Leverage brighthush’s AI capabilities to streamline success workflows, improve insight generation, and increase operational efficiency.

Essential Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, or Enterprise Consulting within B2B SaaS.
• Proven track record of owning renewals and driving expansion in complex enterprise environments.
• Deep understanding of endpoint deployments, AI, and security or compliance platforms.
• Exceptional executive communication skills—able to explain technical concepts to non‑technical audiences.
• Highly organized, proactive, and comfortable operating in a fast‑moving startup culture.
• Willingness to travel up to 25% for customer meetings and onsite engagements.

Preferred Qualifications

• Experience working with large, regulated enterprises (e.g., financial services, healthcare, or government).
• Background in data protection, privacy, or compliance frameworks such as GDPR, CCPA, or HIPAA.
• Experience with AI‑driven security solutions or data loss prevention platforms.
• Strong analytical skills with the ability to translate data into actionable insights.
• Track record of building and leading high‑performing customer success teams.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Relationship Building: Proven skill in cultivating trust with C‑suite executives, security leads, and technical stakeholders.
• Data‑Driven Decision Making: Comfortable working with metrics, dashboards, and analytics to drive outcomes.
• Problem Solving: Quick to diagnose issues, propose solutions, and execute on action plans.
• Communication: Clear, concise, and persuasive in both written and verbal formats.
• Collaboration: Works seamlessly with Sales, Product, Engineering, and Marketing to deliver customer success.
• Adaptability: Thrives in a fast‑paced, evolving environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our growth. As a Senior Enterprise Customer Success Manager, you will have the opportunity to:

• Lead cross‑functional initiatives that shape product strategy and go‑to‑market plans.
• Mentor and coach junior Customer Success Managers, building a high‑performing team.
• Take on a Director or VP of Customer Success role as the company scales.
• Participate in industry conferences, speaking engagements, and thought‑leadership panels.
• Access continuous learning resources, including AI, security, and leadership training.

Work Environment & Company Culture

Innovation, transparency, and impact are the cornerstones of our culture. We foster an environment where ideas are challenged, data drives decisions, and collaboration is the norm. You’ll work alongside some of the brightest minds in AI and security, in a flexible, remote‑first setting that values work‑life balance while encouraging deep focus on customer outcomes.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonus tied to customer renewal, expansion, and adoption metrics.
• Equity or stock‑options to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, flexible working hours, and a remote‑first policy.
• Professional development stipend, conference travel, and certification support.
• Wellness programs, mental health resources, and a supportive employee network.

How to Apply

If you’re passionate about driving customer success in a high‑growth, AI‑driven security company and want to make a tangible impact on how organizations protect their data, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. Let’s build the future of data protection together at brighthush.

Closing

Join brighthush and become a pivotal force in transforming data security for the modern enterprise. Your expertise will help our customers navigate the complexities of AI, compliance, and data loss prevention while driving measurable business value. If you’re ready to lead, innovate, and grow, apply today and take the next step in your career with a company that’s redefining the industry.