Seasoned Loss Prevention & Customer Service Associate II – Uniformed Security Guard & Retail Safety Specialist – Lead Store Safety, Service, and Customer Experience at brighthush

About brighthush

brighthush is a trailblazer in the off‑price retail sector, redefining how consumers experience premium fashion and home goods at unbeatable prices. With a global footprint that spans over 1,200 stores across the United States, Canada, and the United Kingdom, brighthush has become synonymous with quality, affordability, and an unwavering commitment to customer delight. As a Fortune 100 organization, we thrive on innovation, data‑driven decision making, and a culture that celebrates diversity, collaboration, and continuous learning. Our mission is simple yet profound: to empower shoppers worldwide with access to high‑end merchandise while fostering an inclusive environment where every team member can grow, lead, and make a lasting impact on the communities we serve.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re stepping into a dynamic ecosystem that blends retail excellence with cutting‑edge security practices. Our mission is to protect our customers, our people, and our brand while delivering an unforgettable shopping experience. As a Loss Prevention & Customer Service Associate II, you’ll be the frontline guardian of that mission, ensuring every visit to a brighthush store is safe, welcoming, and memorable. You’ll work in a fast‑paced, high‑energy environment where your contributions directly influence customer satisfaction, store profitability, and brand reputation.

Role Overview

This hybrid position marries the vigilance of a security professional with the warmth of a customer service champion. Your presence will deter theft, mitigate risk, and foster a culture of safety and respect. You’ll collaborate closely with store leadership, the Loss Prevention team, and fellow associates to maintain a secure environment that aligns with brighthush’s high standards of quality and service. Your day will be a blend of proactive patrols, customer engagement, incident reporting, emergency preparedness, and continuous improvement initiatives.

Key Responsibilities

• Visible Deterrence & Patrol: Maintain a proactive, approachable presence at the front of the store and in high‑traffic departments. Use body‑worn cameras, advanced surveillance tools, and strategic positioning to deter shoplifting and other dishonest behaviors. Conduct regular patrols, monitor CCTV feeds, and perform random checks of merchandise to ensure compliance with loss prevention protocols.
• Customer Engagement & Service: Greet shoppers with courtesy, offer assistance, and direct them to the appropriate department or management when needed. Build rapport with repeat customers, answer product questions, and provide information about ongoing promotions or loyalty programs. Your friendly demeanor helps create a welcoming atmosphere that encourages repeat visits.
• Incident Observation & Rapid Reporting: Identify suspicious activity, critical incidents, or potential threats. Promptly document and report findings through the AIIM Case Management system, ensuring accurate, timely, and actionable information for the Loss Prevention team and store leadership.
• Emergency Preparedness & Response: Master the Store Emergency Response Guide, participate in drills, and be ready to act swiftly in the event of fire, medical, or security emergencies. Coordinate with emergency services, manage evacuation procedures, and provide first‑aid support when necessary.
• Uniform & Equipment Compliance: Wear the approved brighthush uniform, including a body‑worn camera, and maintain all equipment in optimal working order. Conduct daily equipment checks, report malfunctions, and ensure that all gear meets safety and operational standards.
• Safety Sweep & Closing Procedures: Conduct thorough safety sweeps in partnership with store management during closing hours. Identify and resolve hazards or security concerns, verify that all doors, windows, and alarm systems are secure, and ensure that the store is ready for the next day’s operations.
• Policy Adherence & Cultural Champion: Follow all brighthush policies, procedures, and safety protocols. Embody the company’s values of integrity, respect, and teamwork in every interaction, both with customers and colleagues.
• Cross‑Functional Collaboration: Work hand‑in‑hand with store teams, Loss Prevention, and management to create a cohesive, secure, and customer‑friendly environment. Participate in regular briefings, share insights, and contribute to continuous improvement initiatives.
• Continuous Improvement & Training: Engage in ongoing training and development to stay current on best practices in loss prevention, customer service, and safety. Attend workshops, complete e‑learning modules, and apply new knowledge to daily operations.
• Additional Duties: Execute any other tasks assigned by management that support store operations and security objectives, such as assisting with inventory audits, participating in community outreach events, or leading safety awareness campaigns.

Essential Qualifications

• High school diploma or equivalent.
• 0–2 years of retail or security experience.
• Strong verbal and written communication skills.
• Sound judgment and decisive decision‑making ability.
• Self‑motivated with the capacity to work independently.
• Excellent time‑management and organizational skills.
• Physical stamina to stand for extended periods and handle the demands of the role.
• Proficiency with basic technology, including radios and case‑management software.

Preferred Qualifications

• Prior experience in loss prevention, retail security, or a related field.
• Knowledge of body‑worn camera operation and data handling.
• Experience with emergency response protocols.
• Background in customer service or retail operations.
• Certification in first aid or CPR (preferred).

Skills & Competencies

• Situational Awareness: Quickly assess and respond to potential threats or incidents.
• Conflict Resolution: De‑escalate tense situations while maintaining safety and professionalism.
• Team Collaboration: Work effectively with cross‑functional teams to achieve shared goals.
• Integrity & Ethics: Demonstrate honesty, accountability, and a strong sense of responsibility.
• Adaptability: Thrive in a fast‑paced, dynamic retail environment.
• Technology Proficiency: Comfortable using radios, body‑worn cameras, and case‑management software.

Career Growth & Development

At brighthush, we view every associate as a future leader. As a Loss Prevention Associate II, you’ll have access to a comprehensive suite of learning and development programs designed to accelerate your career trajectory:

• On‑the‑job training with seasoned Loss Prevention managers.
• Leadership development courses for those aspiring to supervisory roles.
• Cross‑departmental rotations to broaden your skill set and industry knowledge.
• Mentorship programs pairing you with senior leaders who guide your professional growth.
• Access to online learning platforms covering retail operations, security best practices, and customer service excellence.

Successful associates often progress to roles such as Loss Prevention Manager, Store Manager, or regional security leadership positions, where they shape strategy, influence culture, and drive business results. Our internal promotion pipeline ensures that talent is recognized and rewarded, giving you a clear path to advance within the organization.

Work Environment & Culture

brighthush cultivates a vibrant, inclusive workplace where every team member is valued. Our culture is built on the following pillars:

• Diversity & Inclusion: We celebrate differences and encourage diverse perspectives.
• Collaboration: Teamwork is at the heart of everything we do.
• Continuous Learning: We provide ongoing training and growth opportunities.
• Employee Well‑Being: We prioritize physical, mental, and financial health.
• Recognition & Rewards: Outstanding performance is acknowledged and rewarded.

Compensation & Benefits

While the starting hourly rate for this position ranges from $14.50 to $18.60, actual pay is determined by your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package, including:

• 401(k) plan with company match.
• Health, dental, and vision insurance.
• Flexible Spending Accounts (FSA) for health and dependent care.
• Life and disability insurance.
• Paid parental leave, holidays, vacation, and sick days.
• Employee discounts on merchandise, cell phones, and childcare services.
• Well‑being resources such as counseling services, wellness programs, and fitness subsidies.

How to Apply

If you’re ready to protect our customers, our people, and our brand while delivering an exceptional shopping experience, we want to hear from you. Bring your passion for safety, your commitment to service, and your drive for excellence to brighthush.

Click the link below to submit your application and take the first step toward a rewarding career with one of the most respected names in retail.

Apply for this job

Apply for this job

Apply for this job