Seasoned Luxury Travel Consultant & Customer Experience Specialist – Remote – Expert in Curating Bespoke Journeys, Elevating Client Satisfaction, and Driving Exceptional Service for Global High‑Net‑Worth Explorers at brighthush

Welcome to brighthush – Where Luxury Meets Innovation

At brighthush, we’re more than a travel agency; we’re a global movement that redefines the art of wanderlust for the world’s most discerning explorers. Our portfolio spans curated itineraries, exclusive access to high‑end accommodations, and hand‑picked adventures that transform ordinary trips into unforgettable stories. We’re driven by a simple yet powerful mission: to elevate every client’s journey through meticulous attention to detail, personalized service, and an unwavering commitment to excellence.

Why brighthush is the Destination for Your Career

In an industry where experiences are currency, brighthush stands out by marrying luxury with cutting‑edge technology. We empower our team to think beyond the itinerary and craft narratives that resonate with each traveler’s unique aspirations. Whether you’re a seasoned globetrotter or a first‑time luxury traveler, you’ll find a culture that celebrates curiosity, fosters innovation, and rewards excellence.

Fully Remote, Globally Impactful

Our fully remote model gives you the freedom to work from anywhere within approved regions, allowing you to balance professional growth with personal life. You’ll collaborate with a dynamic, cross‑functional team that spans continents, ensuring that your expertise is valued and your voice heard. Remote work at brighthush is supported by robust digital tools, flexible schedules, and a culture that prioritizes results over hours.

Role Overview

As a Luxury Travel Consultant & Customer Experience Specialist, you will be the primary point of contact for our high‑net‑worth clients. Your role is to provide exceptional, personalized service from the initial inquiry through post‑trip follow‑up. You’ll manage itineraries, coordinate reservations, and ensure that every detail aligns with our clients’ expectations and our brand’s high standards.

Key Responsibilities

• Client Engagement: Deliver responsive, professional support via phone, email, and secure messaging platforms. Build rapport and trust with clients, ensuring they feel heard and valued.
• Itinerary Management: Create, update, and refine travel plans, including flights, accommodations, ground transportation, and exclusive experiences. Leverage our proprietary booking tools to secure the best rates and availability.
• Documentation & Compliance: Communicate visa requirements, travel insurance options, and any agency guidelines. Ensure all client documents are accurate, up‑to‑date, and compliant with international regulations.
• Quality Assurance: Monitor bookings for accuracy, resolve discrepancies, and confirm reservations with vendors. Follow up with clients to confirm satisfaction and address any concerns promptly.
• Problem Solving: Handle unexpected changes—flight delays, cancellations, or last‑minute requests—with a solutions‑focused mindset. Escalate complex issues to senior team members when necessary.
• Record Keeping: Maintain organized, detailed records in our CRM and internal systems. Update client profiles, travel histories, and preferences for future reference.
• Continuous Improvement: Provide feedback on process inefficiencies and suggest enhancements to improve client experience and operational efficiency.

Essential Qualifications

• Minimum of 2 years’ experience in luxury travel, hospitality, or a related customer‑service field.
• Proven track record of delivering high‑quality, personalized service to discerning clients.
• Strong communication skills—both written and verbal—across multiple channels.
• Exceptional organizational abilities and meticulous attention to detail.
• Comfortable with digital tools: CRM systems, booking platforms, and communication software.
• Self‑motivated, with the ability to thrive in a fully remote, independent work environment.
• Passion for travel and a genuine desire to create memorable experiences.

Preferred Qualifications

• Experience with high‑end travel agencies or concierge services.
• Knowledge of international travel regulations, visa processes, and insurance products.
• Multilingual abilities—especially in French, Spanish, or Mandarin—are a plus.
• Familiarity with advanced travel technology, such as AI‑powered itinerary planners or dynamic pricing tools.
• Previous remote work experience in a customer‑centric role.

Core Competencies

• Client‑Centric Mindset: A deep understanding of what drives luxury travelers and a commitment to exceeding expectations.
• Problem‑Solving: Ability to think on your feet, anticipate issues, and provide proactive solutions.
• Collaboration: Work seamlessly with internal teams—sales, operations, and marketing—to deliver a cohesive client experience.
• Adaptability: Thrive in a fast‑paced, ever‑changing environment where priorities shift quickly.
• Tech Savvy: Comfortable navigating multiple digital platforms and staying current with emerging travel tech.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on the latest travel trends, technology, and customer service best practices.
• Opportunities to cross‑train in other departments—such as Sales, Marketing, or Operations—to broaden your skill set.
• Clear career pathways: from Junior Consultant to Senior Consultant, and eventually to Team Lead or Manager roles.
• Annual performance reviews with actionable feedback and personalized growth plans.

Work Environment & Culture

Our culture is built on collaboration, transparency, and a shared passion for travel. We celebrate diversity, encourage open dialogue, and foster an inclusive environment where every team member’s voice matters. Remote work is supported by:

• Weekly virtual team huddles to stay connected and aligned.
• Access to a digital collaboration suite—Slack, Zoom, and project management tools.
• Flexible work hours that accommodate different time zones and personal commitments.
• A supportive peer network that shares travel stories, industry insights, and best practices.

Compensation, Perks, and Benefits

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards for luxury travel consultants.
• Performance‑based bonuses tied to client satisfaction metrics and booking volume.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off, including vacation, sick leave, and personal days.
• Travel perks: discounted rates on flights, hotels, and experiences for personal use.
• Access to exclusive industry events, conferences, and networking opportunities.
• Professional development stipend for courses, certifications, or travel‑related learning.

How to Apply

Ready to bring your passion for luxury travel and customer excellence to a forward‑thinking, remote‑first team? Join brighthush and help us craft unforgettable journeys for our clients while advancing your career in a supportive, innovative environment.

Take the next step in your career—apply now and become part of the brighthush family.