Seasoned Medical Virtual Assistant & Front Desk Coordinator – Expert in Patient Scheduling, Virtual Support, and Clinic Operations for Remote & Onsite Physical Therapy Practices at brighthush

About brighthush

brighthush is a pioneering force in the rapidly evolving world of physical therapy and outpatient care. By seamlessly blending state‑of‑the‑art technology with a patient‑first philosophy, we empower clinics across the United States to deliver higher quality care while dramatically reducing administrative overhead. Our comprehensive suite of virtual solutions—ranging from intelligent scheduling engines to secure patient portals—transforms the way clinicians and patients interact, allowing therapists to focus on what they do best: healing.

We partner with forward‑thinking physical therapists who share our passion for excellence. Through hands‑on training, flexible virtual staffing, and a robust set of tools that streamline operations, we help clinics increase clinician productivity, elevate patient satisfaction, and drive sustainable growth.

At brighthush, collaboration, curiosity, and a commitment to quality are the cornerstones of our culture. Whether you are a seasoned professional or a recent graduate, you will find an environment where your ideas are valued, your growth is nurtured, and your impact is measurable.

Role Overview

We are looking for a highly organized, patient‑centric Medical Virtual Assistant to serve as the virtual front desk for a bustling, U.S.‑based physical therapy clinic. This hybrid role—available both remotely and onsite—requires a proactive, tech‑savvy individual who can be the first point of contact for patients, ensuring seamless communication, accurate scheduling, and impeccable administrative support.

As the face of the clinic, your professionalism, empathy, and efficiency will directly influence patient satisfaction, clinician productivity, and overall clinic success.

Why Join brighthush?

• Partner with a rapidly growing, forward‑thinking healthcare technology provider that values innovation and quality care.
• Enjoy flexible work arrangements: fully remote, hybrid, or onsite, tailored to your preferences and location.
• Benefit from a supportive, inclusive environment that encourages professional development, career progression, and work‑life balance.
• Receive competitive compensation, comprehensive benefits, and a range of employee incentives.
• Contribute to a mission‑driven organization that makes a real difference in patients’ lives.

Key Responsibilities

• Virtual Front Desk Operations: Answer inbound patient calls, respond to emails and chat inquiries, and provide accurate, friendly information about clinic services, policies, and scheduling options.
• Appointment Management: Schedule, reschedule, and confirm appointments using the clinic’s EMR/EHR system, ensuring optimal utilization of clinician time and minimizing no‑shows.
• Patient Reminders & Follow‑Ups: Send automated reminders via phone, email, or SMS, and follow up with patients to confirm attendance, address concerns, or provide pre‑visit instructions.
• Intake & Registration Support: Assist patients with pre‑visit paperwork, insurance verification, and data entry, ensuring all information is accurately captured in the EMR.
• Recall & Follow‑Up Coordination: Manage patient recall lists, coordinate post‑treatment follow‑ups, and track treatment plans to support continuity of care.
• Administrative Backup: Provide backup coverage for in‑office staff during peak periods, holidays, or staff absences, ensuring uninterrupted clinic operations.
• Data Accuracy & Documentation: Maintain up‑to‑date patient records, update treatment notes, and ensure compliance with HIPAA and other regulatory requirements.
• Continuous Improvement: Identify bottlenecks in front‑desk processes, propose solutions, and collaborate with clinic leadership to implement best practices.
• Team Collaboration: Work closely with physical therapists, billing specialists, and administrative staff to coordinate patient care and resolve scheduling conflicts.

Essential Qualifications

• Minimum of 2 years experience in a healthcare administrative role—Medical Virtual Assistant, Medical Receptionist, Patient Coordinator, or Front Desk Associate.
• Proven ability to handle high‑volume patient calls and inquiries with professionalism, empathy, and a patient‑first mindset.
• Strong verbal and written English communication skills, with a clear, friendly tone.
• Excellent customer service orientation and a passion for delivering outstanding patient experiences.
• High attention to detail, strong organizational skills, and the ability to multitask effectively in a fast‑paced environment.
• Proficiency with phone systems, video conferencing tools, email, and basic office software (Word, Excel).
• Self‑motivated, independent worker who can maintain productivity and accountability without constant supervision.

Preferred Qualifications

• Experience supporting a U.S.‑based physical therapy or outpatient clinic.
• Familiarity with EMR/EHR systems—particularly brighthush or similar platforms.
• Knowledge of HIPAA regulations and patient privacy best practices.
• Prior experience with appointment reminder systems and patient recall workflows.
• Background in billing or insurance verification processes.
• Experience in a remote work environment with strong time‑management skills.

Skills & Competencies

• Communication: Clear, concise, and compassionate communication across phone, email, and chat.
• Technical Proficiency: Comfortable navigating EMR/EHR systems, scheduling software, and virtual communication tools.
• Problem‑Solving: Ability to troubleshoot scheduling conflicts, patient concerns, and technical issues quickly.
• Adaptability: Thrive in a fast‑paced, evolving clinic environment and adjust to new processes or technologies.
• Team Player: Collaborate effectively with clinicians, billing staff, and other administrative personnel.
• Reliability: Demonstrated punctuality, consistency, and a strong work ethic.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Medical Virtual Assistant, you will have the opportunity to:

• Progress to a Senior Virtual Assistant or Front Desk Manager role, overseeing a team of virtual support staff.
• Transition into clinical coordination or patient experience leadership positions.
• Participate in ongoing training programs covering advanced EMR functionalities, patient engagement strategies, and healthcare compliance.
• Attend industry conferences, webinars, and workshops to stay current on best practices in physical therapy and healthcare administration.
• Contribute to process improvement initiatives that shape the future of virtual clinic support.

Work Environment & Company Culture

brighthush fosters a culture of respect, innovation, and continuous improvement. Whether you work from home or in our onsite office, you’ll experience:

• Collaborative teamwork with clinicians and administrative leaders who value your input.
• Open communication channels—regular virtual huddles, feedback loops, and transparent decision‑making.
• A supportive environment that encourages work‑life balance, mental well‑being, and personal growth.
• Recognition programs that celebrate achievements and milestones.
• Access to a digital resource hub with training materials, SOPs, and best‑practice guides.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards for virtual healthcare support roles.
• Health Maintenance Organization (HMO) coverage, ensuring comprehensive medical benefits.
• Government‑mandated benefits such as paid time off, sick leave, and holiday pay.
• 13th month pay or performance‑based bonuses to reward outstanding contributions.
• Employee incentive programs, including referral bonuses and wellness stipends.
• Professional development budget for courses, certifications, and conference attendance.
• Flexible work arrangements that support remote or hybrid lifestyles.

How to Apply

Ready to elevate your career and join a team that values excellence, empathy, and innovation? Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We look forward to exploring how your skills and passion can contribute to the success of our clinic partners and the patients they serve.

Closing Statement

At brighthush, we’re not just filling a position—we’re building a community of dedicated professionals who are passionate about improving patient experiences and supporting clinicians. If you thrive in a dynamic, patient‑centered environment and are eager to make a tangible impact, we invite you to apply today. Together, we can transform the way physical therapy clinics connect with and care for their patients.