Seasoned Medical Virtual Assistant & Insurance Verification Specialist – Remote Healthcare Administration Leader – Drive Patient Care Excellence at brighthush

About brighthush

brighthush is a pioneering force in the evolving landscape of healthcare administration. We fuse state‑of‑the‑art technology with a patient‑first philosophy to empower medical practices, hospitals, and health‑tech innovators worldwide. Our mission is simple yet profound: to enable our partners to deliver care that is not only compliant and efficient but also deeply compassionate. With a global footprint and a culture that prizes innovation, collaboration, and continuous learning, brighthush stands as the trusted ally for organizations that aspire to elevate operational excellence while staying true to their core values of integrity and empathy.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, fast‑moving team that thrives on solving complex problems in the healthcare ecosystem. We offer a flexible remote work model, a robust learning ecosystem, and a culture that celebrates diversity, creativity, and personal growth. Whether you’re a seasoned professional or a rising star, you’ll find the resources, mentorship, and opportunities you need to advance your career and make a real impact on patient outcomes.

Position Overview

We are seeking a highly organized, detail‑oriented Medical Virtual Assistant – Insurance Verification Specialist to join our remote team. In this role, you will serve as the primary point of contact for insurance verification, ensuring that patients receive accurate coverage information and that providers have the data they need to bill correctly. Your expertise will help reduce claim denials, improve patient satisfaction, and streamline the revenue cycle for our partner practices.

Key Responsibilities

• Conduct comprehensive insurance eligibility and benefits verification for a high volume of patients, using industry‑standard portals and electronic medical record (EMR) systems.
• Communicate directly with insurance carriers to confirm coverage details, deductibles, copays, coinsurance, and authorization requirements.
• Document verification results accurately in the EMR, ensuring data integrity and compliance with HIPAA and other regulatory standards.
• Identify and resolve discrepancies or coverage issues, escalating to the appropriate internal teams when necessary.
• Collaborate with clinicians, billing specialists, and administrative staff to align on insurance requirements and patient financial responsibilities.
• Maintain confidential patient records and sensitive insurance information with the highest level of security and professionalism.
• Perform additional medical administrative and virtual assistant duties as assigned, such as scheduling, patient communication, and data entry.
• Participate in continuous improvement initiatives to refine verification workflows, reduce turnaround times, and enhance data accuracy.

Essential Qualifications

• Proven experience as a Medical Virtual Assistant, Medical Administrative Assistant, or a similar healthcare support role.
• Hands‑on experience in insurance verification, with a deep understanding of eligibility, benefits, and claim processes.
• Strong knowledge of health insurance terminology, payer policies, and regulatory requirements.
• Excellent written and verbal communication skills, with the ability to explain complex insurance concepts to patients and providers.
• High attention to detail and a track record of maintaining accurate, HIPAA‑compliant records.
• Proficiency with electronic medical record systems, insurance portals, and Microsoft Office Suite.
• Self‑motivated, able to work independently in a remote environment while meeting deadlines.
• Reliable high‑speed internet connection and a dedicated, quiet workspace.

Preferred Experience

• Experience working with brighthush and brighthush Insurance is a strong advantage and will be highly considered.
• Familiarity with payer systems such as brighthush and brighthush will set you apart.
• Previous exposure to large health‑system networks and complex payer contracts.

Skills & Competencies

• Analytical thinking and problem‑solving abilities to troubleshoot coverage issues.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Adaptability to evolving payer policies and technology platforms.
• Customer‑service mindset with a focus on patient experience and satisfaction.
• Team collaboration skills, including cross‑functional communication with billing, clinical, and IT teams.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Medical Virtual Assistant, you will have access to:

• Structured onboarding and mentorship programs led by seasoned professionals.
• Regular training sessions on the latest payer systems, compliance updates, and industry best practices.
• Opportunities to transition into roles such as Revenue Cycle Analyst, Clinical Coordinator, or Project Manager.
• Participation in cross‑departmental projects that drive innovation in patient care and operational efficiency.
• Access to an internal learning portal with courses on healthcare regulations, data analytics, and leadership.

Work Environment & Company Culture

brighthush fosters a culture of transparency, respect, and empowerment. Our remote work model is supported by:

• Flexible scheduling to accommodate different time zones and personal commitments.
• Regular virtual town halls, team‑building activities, and wellness programs.
• A collaborative platform that encourages knowledge sharing and peer support.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards for remote medical administrative roles.
• Performance‑based bonuses tied to accuracy, turnaround time, and patient satisfaction metrics.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and a flexible vacation policy.
• Professional development stipend and reimbursement for certifications.
• Access to mental health resources and employee assistance programs.

How to Apply

If you are passionate about improving patient access to care and thrive in a fast‑paced, remote environment, we would love to hear from you. Please send the following to [email protected]:

• Updated resume
• Introduction video (2–3 minutes) covering:
  • Your experience in medical insurance verification
  • The insurance companies and systems you have worked with
  • Your experience with brighthush
  • Your experience with brighthush
  • Your relevant experience as a Medical Virtual Assistant

Subject Line: Medical Virtual Assistant – Insurance Verification Apply to this job

Join brighthush Today

At brighthush, you’ll be part of a mission‑driven team that is reshaping how healthcare practices manage insurance and patient care. Your expertise will directly influence the quality of service our partners deliver, and your growth will be supported by a culture that values learning, innovation, and work‑life balance. If you’re ready to take the next step in your career and make a tangible difference, we encourage you to apply now and become a vital part of the brighthush family.