Seasoned Medical Virtual Assistant – PH Candidate Only – Remote Healthcare Administration Specialist for brighthush – Virtual Clinic Support & Telehealth Operations

About brighthush

brighthush is a forward‑thinking, patient‑centric healthcare provider that blends cutting‑edge technology with compassionate care. Founded by a distinguished physician and a pioneer in clinical research, brighthush has built a reputation for excellence, innovation, and integrity across the United States. Our mission is simple yet powerful: to make high‑quality medical services accessible to every individual, regardless of location or circumstance. By partnering with physicians, specialists, and allied health professionals, we deliver seamless, patient‑centered care that empowers clinicians to focus on what they do best—treating patients—while our dedicated support team handles the administrative backbone that keeps the organization running smoothly.

Why Join brighthush?

At brighthush, we believe that the heart of healthcare lies in collaboration, empathy, and continuous learning. As a Medical Virtual Assistant, you will be at the nexus of patient experience and clinical efficiency, ensuring that every appointment, record, and communication reflects our unwavering commitment to quality. We offer a dynamic, inclusive environment where your expertise is valued, your growth is nurtured, and your impact is tangible.

Role Overview

We are seeking a highly organized, tech‑savvy, and compassionate Seasoned Medical Virtual Assistant to join our remote team. In this role, you will serve as the primary point of contact for patients, clinicians, and internal stakeholders, managing a wide range of administrative tasks that keep our virtual clinics running smoothly. Your day‑to‑day responsibilities will span appointment scheduling, patient communication, billing coordination, document management, telemedicine facilitation, research, and quality assurance.

Key Responsibilities

• Administrative Support for Clinicians: Manage appointment calendars, coordinate patient flow, and maintain accurate medical records using our secure EHR system.
• Patient Interaction: Serve as the first point of contact for patient inquiries, providing clear, empathetic, and timely responses via phone, email, or chat.
• Billing & Insurance Coordination: Process claims, verify insurance coverage, and resolve billing discrepancies in collaboration with the finance team.
• Document Management: Prepare, update, and archive medical documents, reports, and correspondence while ensuring compliance with privacy regulations.
• Virtual Consultation Facilitation: Organize and support telemedicine appointments, ensuring all documentation and patient instructions are ready.
• Research & Content Creation: Conduct basic medical research, compile evidence‑based information, and assist in drafting patient education materials.
• Quality Assurance: Monitor data integrity, audit records for accuracy, and recommend process improvements to enhance operational efficiency.

Essential Qualifications

• Minimum of 2 years experience as a Medical Assistant, Medical Secretary, or similar role in a clinical setting.
• Proficient understanding of medical terminology, clinical workflows, and standard procedures.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly.
• Strong organizational aptitude, meticulous attention to detail, and the capacity to manage multiple priorities simultaneously.
• Self‑motivated, proactive, and capable of working independently in a virtual environment.
• Proficiency with EHR platforms (e.g., Epic, Cerner, or similar) and Office Suite (Word, Excel, Outlook).
• Comfortable using virtual communication tools such as Zoom, Teams, or Webex.
• Reliable high‑speed internet connection and a dedicated, secure workstation.

Preferred Qualifications

• Certified Medical Assistant (CMA) or equivalent healthcare certification.
• Prior experience with telemedicine platforms and virtual patient care workflows.
• Knowledge of medical billing codes (ICD‑10, CPT, HCPCS) and insurance claim processes.
• Familiarity with HIPAA regulations, patient data privacy, and secure data handling practices.
• Experience in creating patient education content or medical documentation.

Skills & Competencies

• Technical Proficiency: EHR navigation, data entry, and basic troubleshooting.
• Communication: Active listening, clear articulation, and cultural sensitivity.
• Time Management: Prioritization, deadline adherence, and efficient workflow execution.
• Problem Solving: Analytical thinking, root‑cause analysis, and solution implementation.
• Team Collaboration: Ability to coordinate with clinicians, billing staff, and IT support.
• Adaptability: Comfortable with evolving processes and patient needs.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We provide:

• Structured onboarding and continuous training modules covering clinical terminology, EHR best practices, and telehealth workflows.
• Access to industry conferences, webinars, and certification courses at no cost.
• Mentorship programs pairing you with experienced clinicians and administrators.
• Clear career pathways to roles such as Clinical Coordinator, Telehealth Operations Manager, or Healthcare Project Lead.
• Opportunities to lead cross‑functional projects that shape the future of virtual care.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual coffee chats and monthly town‑hall meetings.
• Inclusive decision‑making processes that value every team member’s voice.
• Regular wellness initiatives, including mindfulness sessions, virtual fitness challenges, and mental health resources.
• Recognition programs that celebrate milestones, innovations, and exceptional patient care.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:

• Health, dental, and vision insurance.
• Flexible paid time off and a generous holiday schedule.
• 401(k) plan with company match.
• Professional development stipend.
• Home‑office stipend to ensure you have the best tools for remote work.
• Employee assistance program and mental health support.

How to Apply

Ready to make a difference from the comfort of your home? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Seasoned Medical Virtual Assistant role at brighthush. Highlight any relevant experience with telehealth, billing, or EHR systems, and let us know how you’ve helped improve patient experience or operational efficiency in your previous roles.

Closing

At brighthush, we’re not just building a healthcare organization—we’re shaping the future of patient care. If you’re a dedicated, tech‑savvy professional who thrives in a fast‑paced, remote environment and is passionate about improving patient outcomes, we want to hear from you. Join us and become a vital part of a team that values innovation, empathy, and excellence.