Seasoned Medical Virtual Assistant – Remote Clinic Operations & Billing Specialist, Patient Flow Optimization Expert, Driving Digital Healthcare Excellence at brighthush

Welcome to brighthush – Where Innovation Meets Compassionate Care

brighthush is a forward‑thinking, patient‑centric healthcare organization that blends cutting‑edge technology with compassionate care. Our mission is to empower patients to achieve optimal wellness through personalized treatment plans, seamless digital experiences, and a collaborative care team. As a rapidly expanding practice, we are committed to fostering a culture of innovation, continuous learning, and mutual respect. Whether you’re a seasoned professional or a driven newcomer, brighthush offers a dynamic environment where your expertise can directly impact patient outcomes and clinic efficiency.

Why Your Next Career Move Should Be with brighthush

At brighthush, we believe that every team member plays a pivotal role in delivering exceptional care. As a Remote Medical Virtual Assistant, you will be the backbone of our operational workflow, ensuring that our providers can focus on what they do best—treating patients. We offer a competitive hourly rate, a clear path to performance‑based salary increases, and a flexible schedule that respects your work‑life balance. In addition, you’ll gain access to ongoing professional development, mentorship opportunities, and a supportive community that values integrity, accountability, and innovation.

Position Overview

We are looking for a highly capable, proactive, and detail‑oriented Medical Virtual Assistant to support the overall operational health of our busy clinic. This role is ideal for someone who is not only sharp and organized but also emotionally intelligent, able to anticipate needs, and comfortable taking ownership of critical clinic workflows with minimal supervision. You will be the trusted partner to our provider and care team, ensuring that administrative, billing, and documentation processes run smoothly and efficiently.

Key Responsibilities

Insurance Verification & Management

• Verify patient insurance details within 15 minutes of check‑in, ensuring accuracy and completeness.
• Maintain up‑to‑date insurance records and promptly update any changes.
• Track and resolve any verification discrepancies to prevent claim denials.

Denied Claims & Re‑processing

• Review denied claims, identify denial reasons, and collaborate with billing staff to re‑process claims.
• Track denial trends, follow up on missing information, and implement corrective actions to reduce future denials.

EOB Processing & Backlog Clearance

• Review, validate, and process Explanation of Benefits (EOB) documents.
• Organize and clear EOB backlogs, ensuring accurate billing and insurance documentation.

Patient Balance Resolution

• Analyze outstanding balances, identify root causes, and coordinate resolution steps.
• Communicate with patients and insurance carriers to resolve payment issues.

Claims Processing & Tracking

• Support claims workflows for major carriers such as brighthush and brighthush.
• Track claim status, follow up on pending items, and escalates issues as needed.

Payment Coordination

• Assist with vendor payment coordination, including check issuance and electronic payments.
• Ensure all payment tasks are completed accurately and on schedule.

SOAP Note Monitoring

• Track SOAP note completion, accuracy, and compliance with regulatory standards.
• Flag missing, incomplete, or delayed documentation and communicate concerns to the provider.

Appointment & Scheduling Analytics

• Track missed, canceled, and rescheduled appointments.
• Identify scheduling trends that impact clinic revenue, patient flow, or provider productivity.

Reports & Operational Tracking

• Prepare detailed reports on outstanding balances, missed appointments, EOB backlog, denied claims, and other operational metrics.
• Provide actionable insights and recommendations to improve clinic efficiency.

Team Coordination & Communication

• Facilitate clear communication between the provider, care team, and administrative staff.
• Ensure updates are shared, priorities are tracked, and critical tasks are completed on time.

Operational Support & Process Improvement

• Proactively identify workflow gaps, billing concerns, documentation delays, and patient account problems.
• Recommend practical solutions to enhance clinic efficiency and patient satisfaction.

Essential Qualifications

• Minimum of 1 year experience as a Medical Virtual Assistant.
• Experience supporting a U.S. healthcare practice.
• Hands‑on experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.
• Exposure to CPT and ICD‑10 coding.
• Strong written and verbal English communication skills.
• Professional executive presence and polished communication style.
• Mac OS proficiency (required).
• Exceptional attention to detail and follow‑through.
• Ability to work independently with minimal supervision.
• Demonstrated leadership, ownership, or high‑accountability experience.

Preferred (Nice to Have)

• Prior experience supporting a chiropractic clinic.
• Experience with brighthush or brighthush claims.
• Experience clearing EOB or billing backlogs.
• Experience preparing operational or billing reports.
• Experience mentoring, training, or supporting new team members.
• Experience working closely with a clinic owner, provider, or executive‑level leader.

Soft Skills & Competencies

• Proactive mindset—anticipate needs before they arise.
• Highly detail‑oriented with a focus on billing, documentation, and reporting.
• Strong critical thinking and problem‑solving abilities.
• Emotionally intelligent and patient when collaborating with busy providers.
• Confident, professional, and organized in all communications.
• Accountable—takes personal responsibility for assigned work.
• Resourceful and self‑motivated when learning new workflows.
• Trustworthy, dependable, and comfortable handling sensitive information.

Schedule & Compensation

• Schedule: Monday to Friday, 6 hours per day (30 hours per week).
• Rate: $6.00 per hour, with a performance‑based increase after 6 months.
• Work Setup: Fully remote—no on‑site presence required.
• Device Requirement: Mac OS (required).

Career Growth & Development at brighthush

At brighthush, we view every role as a stepping stone to greater responsibility. As a Medical Virtual Assistant, you will have the opportunity to:

• Expand your expertise in medical billing, coding, and compliance.
• Take on leadership responsibilities, such as mentoring new hires or leading process improvement projects.
• Participate in cross‑functional teams that shape clinic strategy and patient experience.
• Access continuous learning resources, including webinars, certifications, and industry conferences.
• Earn a clear path to higher hourly rates and potential full‑time roles within the organization.

Work Environment & Culture

brighthush prides itself on a collaborative, inclusive, and forward‑thinking culture. Our remote team enjoys:

• Flexible work hours that respect personal commitments.
• Regular virtual team huddles and open‑door communication with leadership.
• A supportive environment that values innovation, accountability, and continuous improvement.
• Recognition programs that celebrate individual and team achievements.

Benefits & Perks (General)

While the role is hourly, we offer a range of benefits to support your well‑being and professional growth:

• Health, dental, and vision insurance options for full‑time employees.
• Paid time off and holiday schedule.
• Professional development stipend for courses, certifications, or conferences.
• Employee wellness program, including virtual fitness classes and mental health resources.
• Access to a robust knowledge base and internal training portal.

How to Apply

If you are a proactive, detail‑oriented professional who thrives in a fast‑paced, remote environment, we want to hear from you. Bring your expertise in medical billing, insurance verification, and operational support to brighthush and help us elevate patient care to new heights.

Ready to take the next step? Click the link below to submit your application and join our dedicated team of healthcare innovators.