Seasoned Multichannel Voice, Email & Chat Support Specialist – Night Shift, Remote, Full‑Time – Championing Customer Experience Excellence and Innovation at brighthush

About brighthush and the Opportunity

brighthush is a trailblazer in the customer support arena, redefining how businesses connect with their audiences through technology that feels human, intuitive, and always available. Our mission is simple yet powerful: to transform every customer interaction into a memorable, friction‑free experience that turns frustration into delight. By blending cutting‑edge tools, data‑driven insights, and a culture of empathy, we empower our clients to deliver support that feels personal, proactive, and consistently on‑point.

We’re on the lookout for a dedicated Voice, Email & Chat Support Specialist to join our night‑shift squad. This role is 100% remote, giving you the flexibility to work from the comfort of your home while staying connected to a vibrant, global team. If you thrive in fast‑paced environments, love solving problems, and have a passion for delivering exceptional customer experiences, we want to hear from you.

Why Join brighthush?

At brighthush, you’re not just filling a role—you’re becoming part of a mission to create frictionless customer experiences worldwide. Here’s what makes us stand out:

• Innovation at Scale: Work with the latest AI‑powered chatbots, omnichannel routing, and real‑time analytics that keep us ahead of the curve.
• Global Collaboration: Partner with teammates from diverse cultures and backgrounds, fostering a rich exchange of ideas and perspectives.
• Continuous Learning: Access to a library of courses, certifications, and mentorship programs that keep you ahead of industry trends.
• Flexible Schedule: Night‑shift hours that respect your personal commitments while ensuring you’re part of a dynamic, high‑impact team.
• Impactful Work: Your contributions directly influence product improvements, customer satisfaction metrics, and the overall brand reputation.

Key Responsibilities

As a Voice, Email & Chat Support Specialist, you’ll be the frontline ambassador for brighthush’s customers. Your day‑to‑day tasks will include:

• Multichannel Customer Engagement: Respond to inquiries via voice calls, email, and live chat with professionalism, empathy, and a solution‑oriented mindset.
• Issue Diagnosis & Resolution: Quickly identify root causes of technical or service‑related problems, providing clear, step‑by‑step solutions or escalating to specialized teams when necessary.
• Customer Satisfaction Leadership: Maintain a high CSAT score by delivering courteous, efficient, and accurate support, turning every interaction into a positive brand experience.
• CRM & Documentation Excellence: Log all interactions in our CRM system with meticulous detail, ensuring data integrity, traceability, and compliance with data protection policies.
• Cross‑Functional Collaboration: Work closely with product, engineering, and quality assurance teams to share feedback, identify recurring issues, and drive continuous improvement.
• Process Improvement Champion: Analyze patterns in customer contacts, propose actionable solutions, and help reduce repeat contacts through proactive knowledge base updates.
• Compliance & Security Stewardship: Adhere to all data protection regulations, maintain confidentiality of customer information, and follow security best practices.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree is a plus.
• Strong command of English – both verbal and written.
• Experience in customer support (voice, email, chat) is preferred but not mandatory; freshers are encouraged to apply.
• Excellent multitasking skills – able to juggle multiple conversations simultaneously.
• Proactive problem‑solving mindset with a customer‑first attitude.
• Basic computer literacy and familiarity with CRM or help‑desk tools.
• Reliable high‑speed internet connection and a quiet workspace.

Preferred Qualifications

• Experience in a tech‑centric or SaaS support environment.
• Knowledge of troubleshooting common software/hardware issues.
• Previous exposure to ticketing systems such as brighthush, brighthush, or brighthush.
• Fluency in additional languages (Hindi, Urdu, or regional Indian languages) is a plus.
• Certifications in customer service or technical support.

Core Skills & Competencies

• Communication: Clear, concise, and empathetic communication across all channels.
• Technical Aptitude: Quick learning curve for new tools, platforms, and product features.
• Time Management: Ability to prioritize tasks and meet strict deadlines.
• Team Player: Collaborate effectively with cross‑functional teams.
• Adaptability: Thrive in a dynamic environment with evolving processes.
• Attention to Detail: Accurate data entry and documentation.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a support specialist, you’ll have access to:

• Structured onboarding and continuous training modules covering product knowledge, soft skills, and advanced troubleshooting.
• Mentorship from senior support engineers and product managers.
• Clear career pathways – from Support Specialist to Team Lead, Technical Specialist, or Product Analyst.
• Regular performance reviews with actionable feedback and growth plans.
• Opportunities to participate in cross‑functional projects, giving you exposure to product development, marketing, and sales.

Work Environment & Company Culture

Our culture is built on trust, transparency, and a shared commitment to customer success. Even though we’re a remote‑first organization, we foster a sense of community through:

• Weekly virtual town halls and Q&A sessions with leadership.
• Monthly virtual coffee breaks and team‑building activities.
• Open channels for feedback and idea sharing via Slack and internal forums.
• Recognition programs that celebrate wins, big or small.
• Inclusive policies that support work‑life balance, mental health, and continuous learning.

Compensation, Perks & Benefits

We offer a competitive salary package that reflects your experience and performance. While the base salary can go up to ₹30,000 per month, you’ll also enjoy:

• Fully reimbursed high‑speed internet and a dedicated workspace stipend.
• Company‑provided laptop and peripherals – no upfront investment required.
• Health and wellness stipend to support your physical and mental well‑being.
• Paid time off, including holidays and personal days.
• Access to online learning platforms and certification courses.
• Employee referral bonuses for bringing talented peers into the team.

How to Apply

Ready to take the next step in your customer support career? Submit your application through our careers portal or send your resume and cover letter to [email protected]. For any questions, feel free to reach out to our recruitment team at [email protected] or call +91-9908919520.

We look forward to welcoming you to the brighthush family, where your expertise will help shape the future of customer support.