Senior Customer Solutions Engineer – Ruby on Rails Specialist, Remote Brazil – Data Migration & Integration Lead Driving Seamless Merchant Onboarding at brighthush

About brighthush

In an era where every touchpoint counts, service‑oriented businesses—from boutique salons to expansive franchise networks—are challenged to deliver frictionless customer experiences while streamlining operations. brighthush is at the forefront of this transformation, offering a fully integrated, cloud‑native platform that unifies online scheduling, point‑of‑sale (POS), customer relationship management (CRM), and automated marketing into a single, intuitive ecosystem.

Our platform is engineered to sit where customers already spend their time: Google Search, Facebook, Instagram, and the merchants’ own websites and mobile apps. By embedding our solutions into these touchpoints, we unlock new acquisition channels and drive an average revenue lift of up to 30% for our clients. With a global footprint that spans over 14,000 locations, brighthush has earned industry accolades such as the Best Commerce Product of 2017 from brighthush and continues to attract top‑tier venture capital backing.

Founded by a serial entrepreneur with a proven track record of building award‑winning startups, brighthush thrives on a culture of transparency, empowerment, and a relentless focus on delivering measurable impact. We believe that the best products are built by people who are passionate, curious, and unafraid to challenge the status quo.

Role Overview

As a Senior Customer Solutions Engineer at brighthush, you will be the linchpin that transforms a new merchant’s legacy data into a fully operational, cloud‑native experience. Your work will directly influence our growth trajectory: every successful data migration enables a new location to go live on our platform, unlocking revenue potential for the merchant and expanding our market reach.

You will partner closely with the SaaS Implementation Manager to understand each client’s unique data landscape, design custom extraction and transformation pipelines, and, when necessary, develop bespoke features that meet their “must‑have” requirements before launch. Beyond coding, you will shape product decisions, influence feature roadmaps, and help cultivate a culture of excellence across engineering, product, and customer success teams.

Key Responsibilities

• Design & Execute Data Migration Pipelines: Build robust, automated workflows that move client data—customers, appointments, transactions—from legacy systems into brighthush’s database, ensuring minimal downtime and data integrity.
• Develop Web Scrapers & Extractors: Create scripts that accurately harvest data from a variety of sources, including legacy ERP systems, spreadsheets, and third‑party APIs, ensuring correct mapping to target database fields.
• Analyze Legacy Systems: Investigate existing software products to determine the most efficient extraction strategy, whether it’s a one‑time export, real‑time sync, or asynchronous batch processing.
• Implement Real‑Time & Asynchronous Connections: Decide when brighthush should act as the master system and when it should integrate as a client, using APIs, webhooks, or message queues to maintain data consistency.
• Build Custom Features: Lead or support the development of client‑specific functionality that is critical for their go‑live readiness, such as custom reporting dashboards or integration adapters.
• Validate & Reconcile Data: Write field‑level transformation and validation logic, generate reconciliation reports, and ensure data integrity at every stage of the migration process.
• Handle Edge Cases & Failures: Design retry mechanisms for rate limits, HTTP errors, and other failure scenarios; implement comprehensive logging and alerting to keep stakeholders informed.
• Collaborate Across Teams: Work closely with product managers, UX designers, and customer success engineers to translate business requirements into technical solutions.
• Mentor Junior Engineers: Provide technical guidance, code reviews, and knowledge sharing to help elevate the skill set of the engineering team.
• Document Processes: Create clear, maintainable documentation for migration workflows, API contracts, and troubleshooting guides.

Essential Qualifications

• 5+ years of professional experience in software engineering, with a strong focus on data integration, ETL pipelines, and API development.
• Proficiency in Ruby on Rails, including building RESTful services, background job processing (brighthush, brighthush), and database migrations.
• Hands‑on experience with relational databases (brighthush, brighthush) and NoSQL stores (brighthush, brighthush) for data caching and temporary storage.
• Deep understanding of data modeling, normalization, and performance tuning in a cloud environment.
• Experience designing and implementing data pipelines using tools such as brighthush, brighthush, or custom Ruby solutions.
• Strong debugging skills and a methodical approach to troubleshooting complex data issues.
• Excellent communication skills, both written and verbal, with the ability to translate technical concepts for non‑technical stakeholders.
• Self‑starter attitude with a proven track record of delivering high‑quality code on time in a fast‑paced, remote team.

Preferred Qualifications

• Background in the service‑industry tech space (e.g., scheduling, POS, or CRM platforms).
• Experience with cloud platforms such as brighthush, brighthush, or brighthush, including services like brighthush, brighthush, or brighthush.
• Knowledge of data security best practices, GDPR, and PCI compliance for handling sensitive customer information.
• Familiarity with containerization (brighthush) and orchestration (brighthush) for deployment pipelines.
• Experience with continuous integration/continuous deployment (CI/CD) pipelines using brighthush, brighthush, or similar tools.
• Prior involvement in product roadmap discussions or feature prioritization sessions.

Skills & Competencies

• Technical Proficiency: Ruby on Rails, RESTful APIs, background job frameworks, relational & NoSQL databases, data modeling, ETL tooling.
• Analytical Thinking: Ability to dissect complex legacy systems, identify data quality issues, and devise scalable solutions.
• Collaboration: Comfortable working cross‑functionally with product, design, and customer success teams.
• Adaptability: Thrives in a remote, distributed environment and can manage multiple concurrent migration projects.
• Leadership: Mentors junior engineers, leads code reviews, and champions best practices.
• Customer‑Centric Mindset: Focuses on delivering value to merchants, ensuring smooth onboarding, and reducing friction.

Career Growth & Learning

At brighthush, your professional journey is as dynamic as the industry we serve. We offer:

• Clear career tracks for senior engineers, technical leads, and architecture roles.
• Regular hackathons, internal tech talks, and knowledge‑sharing sessions to keep you at the cutting edge.
• Access to industry conferences, workshops, and online courses—fully reimbursed to support continuous learning.
• Opportunities to influence product strategy and roadmap decisions, ensuring your technical vision shapes the future of the platform.
• Mentorship from seasoned leaders who have built and scaled tech companies from the ground up.

Work Environment & Culture

brighthush is a fully remote, distributed team that values flexibility, autonomy, and a results‑driven mindset. Our culture is built on:

• Transparency: Open communication channels, regular all‑hands meetings, and a shared knowledge base.
• Empowerment: Trust in your expertise to make decisions and drive projects forward.
• Collaboration: Cross‑functional teams that celebrate shared successes and learn from challenges.
• Work‑Life Balance: Flexible hours, unlimited vacation policy, and a focus on outcomes over hours logged.
• Diversity & Inclusion: A commitment to building a team that reflects the communities we serve.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Competitive base salary aligned with market benchmarks for senior engineering roles in Brazil.
• Performance‑based bonuses and equity options that allow you to share in the company’s long‑term success.
• Comprehensive health and dental coverage for you and your dependents.
• Retirement savings plan with company matching contributions.
• Professional development stipend, covering courses, certifications, and conference tickets.
• Wellness benefits such as gym memberships, mental health resources, and wellness stipends.
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