Seasoned Multilingual Catering Customer Support Specialist – Remote Independent Contractor with Japanese Proficiency, Flexible Hours, and Culinary Service Excellence

About brighthush and the Culinary Experience Revolution

brighthush is not just a catering company; it is a movement that reimagines how people connect with food. By fusing authentic culinary traditions with cutting‑edge technology, we deliver unforgettable dining experiences for events ranging from intimate dinner parties to grand corporate galas. Our mission is to make every event a celebration of culture, flavor, and service, while empowering our clients with seamless, data‑driven solutions.

As a rapidly expanding, customer‑centric organization, brighthush thrives on creativity, adaptability, and a deep passion for hospitality. We believe that exceptional service begins with listening, understanding, and anticipating the needs of our guests. That philosophy drives everything we do—from menu design and dietary compliance to real‑time event coordination.

Why This Role Matters

Our Multilingual Catering Customer Support Specialist is the bridge that connects our clients, our production teams, and our brand promise. In a fast‑paced environment where every detail matters, you will be the voice that ensures clarity, precision, and delight at every touchpoint. Your work will directly influence client satisfaction, repeat bookings, and the overall reputation of brighthush.

Key Responsibilities

As a vital link between our clients and the production team, you will handle a variety of tasks that ensure a smooth, personalized experience for every customer. Your day‑to‑day duties will include:

• Email Support: Respond promptly to customer inquiries regarding catering services, menu options, dietary restrictions, and event logistics. Craft clear, professional responses in both Japanese and English.
• Order Coordination: Liaise with the production team to confirm order details, special requests, and delivery schedules. Ensure that every order is accurate, on time, and meets client expectations.
• Quote Preparation: Draft and send competitive, transparent quotes based on client specifications and our pricing structures. Provide detailed breakdowns that help clients make informed decisions.
• Invoice Management: Issue, track, and reconcile invoices, ensuring timely payment and accurate financial records. Resolve any billing discrepancies with professionalism.
• Data Entry & CRM Maintenance: Organize customer information, update contact details, and maintain accurate records in our internal systems. Keep data clean, searchable, and up‑to‑date.
• Cross‑Functional Collaboration: Serve as the primary point of contact for internal teams, ensuring clear communication and timely resolution of issues. Facilitate information flow between sales, operations, and finance.
• Process Improvement: Identify bottlenecks in the customer journey and propose solutions to enhance efficiency and satisfaction. Document best practices and share insights with the team.
• General Support: Perform any additional customer‑support tasks as needed to keep operations running smoothly, from handling last‑minute changes to coordinating with vendors.

Essential Qualifications

To excel in this role, you should possess the following:

• Japanese Language Proficiency: Native‑level reading, writing, and speaking skills in Japanese. Ability to draft professional emails and respond to inquiries in Japanese with nuance and cultural sensitivity.
• English Communication: Basic conversational English skills sufficient for internal communication and occasional client interactions. Comfortable reading and writing in English for documentation.
• Customer Support Experience: Prior experience in a customer‑service or administrative capacity is highly desirable, though not mandatory. Experience handling high‑volume inquiries and resolving complex issues will set you apart.
• Computer Literacy: Comfortable using email clients, Google Sheets, Microsoft Excel, and other productivity tools. Familiarity with cloud‑based collaboration platforms (e.g., Slack, Teams) is a plus.
• Organizational Skills: Strong ability to manage multiple tasks independently, prioritize effectively, and meet deadlines. Detail‑oriented mindset with a focus on accuracy.
• Contract Eligibility: Must be eligible to work as an independent contractor (1099) in the United States. Willingness to maintain your own tax filings and insurance as required.
• Location Preference: Candidates residing in the Cincinnati, OH or New York City area are preferred for occasional on‑site coordination with local production teams. Remote work is the norm, but occasional travel may be required.

Preferred Qualifications

While not required, the following attributes will set you apart:

• Experience in the hospitality or catering industry, with a deep understanding of event logistics.
• Knowledge of event planning and supply chain management.
• Proficiency in additional languages (e.g., Mandarin, Korean, Spanish) to broaden client outreach.
• Familiarity with CRM platforms such as HubSpot, Salesforce, or Zoho.
• Strong analytical skills for data entry, reporting, and trend analysis.
• Experience with invoicing software (e.g., QuickBooks, Xero) and basic accounting principles.

Skills & Competencies for Success

To thrive at brighthush, you’ll need a blend of technical and soft skills:

• Communication: Clear, concise, and courteous communication in both Japanese and English. Ability to translate complex information into simple, actionable steps.
• Problem‑Solving: Ability to troubleshoot issues quickly and propose effective solutions. Think on your feet and adapt to changing circumstances.
• Attention to Detail: Precision in data entry, invoice handling, and order coordination. A meticulous eye for accuracy reduces errors and builds trust.
• Time Management: Self‑discipline to manage flexible hours while meeting project milestones. Prioritize tasks and maintain a structured workflow.
• Team Collaboration: Willingness to coordinate with cross‑functional teams, even from a remote setting. Share information, ask questions, and support colleagues.
• Adaptability: Comfortable with changing priorities, fluctuating workloads, and evolving client needs.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities for delight.

Career Growth & Learning Opportunities

Although this role is contract‑based, brighthush is committed to your professional development. You will:

• Gain exposure to the full catering lifecycle—from client onboarding to event execution—providing a holistic view of the business.
• Learn about menu design, dietary compliance, and event logistics from seasoned chefs and planners.
• Develop advanced customer‑service techniques and conflict‑resolution strategies that are transferable to any industry.
• Build a robust network within the hospitality industry, connecting with chefs, event planners, and suppliers.
• Receive mentorship from senior team members who are passionate about nurturing talent and fostering growth.
• Access to an online learning portal featuring courses on hospitality, customer service, technology, and leadership.

Work Environment & Company Culture

At brighthush, we celebrate diversity, creativity, and a collaborative spirit. Even as a remote team, we maintain a vibrant culture through:

• Regular virtual coffee chats and team huddles that keep us connected and aligned.
• Monthly “Innovation Fridays” where team members share ideas, best practices, and success stories.
• Access to an online learning portal with courses on hospitality, customer service, and technology.
• Inclusive policies that support work‑life balance, mental well‑being, and flexible scheduling.
• A culture that values transparency, accountability, and continuous improvement.
• Celebrations of milestones, both personal and professional, to foster a sense of belonging.

Compensation, Perks, and Benefits

As an independent contractor, you will receive:

• Hourly Rate: $17.00 per hour, paid bi‑weekly. Rates may increase based on performance and business needs.
• Flexible scheduling that adapts to your personal commitments and peak workload periods.
• Opportunity to work from home with your own computer and internet connection.
• Access to a digital toolkit that includes templates, SOPs, and training materials to streamline your workflow.
• Potential for higher rates and extended hours based on performance, client feedback, and business growth.
• Participation in company‑wide initiatives such as virtual team building, wellness challenges, and skill‑sharing sessions.

How to Apply

If you’re ready to bring your Japanese language skills and customer‑service expertise to a dynamic, growth‑oriented company, we’d love to hear from you. Submit your application through the link below and join the brighthush family.

Apply Now

Why brighthush?

At brighthush, you’re not just filling a role—you’re shaping the future of catering. Your contributions will directly impact how clients experience events, and your voice will help refine our processes. We value initiative, empathy, and a passion for excellence. If you’re looking for a flexible, rewarding opportunity where your language skills and customer‑service talents shine, this is the place for you.

We look forward to welcoming you aboard and celebrating the success we’ll create together.