Seasoned Multilingual Customer Service Advisor – Remote & Manchester – CRM & AI‑Powered Support Specialist – Champion Global Customer Success at brighthush

About brighthush

brighthush is not just a technology provider; we are the architects of the next generation of customer engagement. By marrying cutting‑edge artificial intelligence, cloud‑native architecture, and human‑centric design, we transform routine support interactions into strategic conversations that drive loyalty, retention, and revenue. Our portfolio spans intelligent automation, predictive analytics, conversational AI, and advanced CRM integrations, empowering enterprises worldwide to turn every touchpoint into a memorable experience.

Whether you are a seasoned professional or an emerging talent eager to learn, brighthush offers a vibrant, inclusive environment where innovation meets real‑world impact. Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence. We believe that the best ideas come from diverse perspectives, and we actively nurture a workplace where every voice is heard.

Why Join brighthush?

• Impactful Work: Your daily contributions will shape how thousands of customers interact with cutting‑edge AI solutions, directly influencing satisfaction and retention.
• Growth & Development: We provide continuous learning programs, mentorship from industry leaders, and cross‑functional projects that accelerate your career trajectory.
• Culture of Collaboration: A flat hierarchy, open communication channels, and a shared commitment to excellence create a supportive and dynamic workplace.
• Flexibility: Fully remote work from Manchester or Oldham, with flexible hours that respect work‑life balance and personal commitments.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and a comprehensive benefits package that rewards your expertise and dedication.

Key Responsibilities

As a Customer Service Advisor at brighthush, you will be the frontline champion of our clients’ experience. Your day‑to‑day tasks will include:

• Responding to inbound inquiries via phone, email, and live chat with professionalism, empathy, and a deep understanding of our AI products.
• Diagnosing and resolving customer complaints, escalating complex issues to the appropriate teams while maintaining a calm and solution‑focused demeanor.
• Documenting all interactions accurately in our CRM system, ensuring data integrity, compliance, and a single source of truth for every customer.
• Collaborating with product, engineering, and sales teams to relay customer feedback, identify pain points, and drive continuous improvement.
• Maintaining up‑to‑date knowledge of our AI solutions, industry trends, and best practices in customer service to provide informed, forward‑thinking support.
• Participating in regular training sessions, knowledge‑sharing workshops, and hackathons to enhance service quality and stay ahead of emerging technologies.

Essential Qualifications

• High school diploma or equivalent; a college degree is preferred.
• Minimum of 1 year of customer service experience in a fast‑paced environment.
• Proficiency in written and verbal communication in English; additional languages are a plus.
• Strong multitasking ability, with a proven track record of managing multiple priorities simultaneously.
• Excellent problem‑solving skills, with the capacity to think critically and adapt quickly.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot, Zendesk) and a willingness to learn new tools.
• Self‑motivated, detail‑oriented, and able to work independently while contributing to a team.

Preferred Qualifications

• Experience in the technology or AI sector, especially with cloud‑based solutions.
• Knowledge of data privacy regulations (GDPR, CCPA) and best practices in data handling.
• Previous exposure to remote work environments and virtual collaboration tools.
• Demonstrated ability to handle high‑volume, high‑pressure situations with composure.
• Proficiency in additional languages (Spanish, French, German, Mandarin, etc.) to support a global customer base.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Communication Excellence: Clear, concise, and empathetic communication across multiple channels.
• Technical Aptitude: Comfortable navigating CRM systems, knowledge bases, and basic troubleshooting.
• Analytical Thinking: Ability to interpret data, identify trends, and propose actionable insights.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive team dynamic.
• Adaptability: Thrive in a rapidly evolving environment, embracing change and continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Service Advisor, you will:

• Progress into senior advisory roles, such as Customer Success Manager or Technical Support Lead.
• Gain exposure to product development cycles, influencing feature enhancements based on real‑world feedback.
• Participate in cross‑functional projects that broaden your skill set beyond customer service.
• Access a curated learning library, including courses on AI fundamentals, data analytics, and advanced CRM techniques.
• Receive mentorship from senior leaders who are committed to your professional development.

Work Environment & Culture

brighthush fosters a culture that values diversity, inclusion, and innovation. Our remote‑first approach means you can work from the comfort of your home in Manchester or Oldham, while still feeling connected through:

• Weekly virtual town halls and team check‑ins.
• Monthly hackathons and innovation challenges.
• Open‑door policy for ideas, feedback, and career conversations.
• Inclusive hiring practices that celebrate diverse perspectives.

Compensation, Perks & Benefits

While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for entry‑level customer service roles.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health, dental, and vision insurance plans.
• Flexible paid time off and a generous holiday schedule.
• Remote work stipend to support home‑office setup.
• Employee stock‑option program to share in the company’s growth.
• Wellness initiatives, including virtual fitness classes and mental health resources.

How to Apply

Ready to make a difference in the world of AI‑powered customer experience? Click the link below to submit your application and join the brighthush team. We look forward to discovering how your unique talents can help us elevate our customers’ journeys.

Apply to brighthush Today

Closing Statement

At brighthush, we’re not just building technology; we’re shaping the future of customer engagement. If you’re passionate about delivering world‑class service, eager to learn, and ready to grow in a dynamic, remote environment, we want to hear from you. Join us and turn everyday interactions into extraordinary experiences.