Seasoned Multilingual Customer Service Specialist – Insurance & Claims Support – Hybrid Role – Driving Data‑Powered Global Customer Experience Excellence at brighthush

Welcome to brighthush – Where Insurance Meets Innovation

At brighthush, we’re redefining the insurance landscape by marrying cutting‑edge data science, artificial intelligence, and a relentless focus on the customer. Our mission is simple yet profound: empower individuals and businesses to protect what matters most—health, home, auto, and commercial assets—through transparent, fast, and personalized service. With a growing global call‑center footprint, we’re looking for a Seasoned Multilingual Customer Service Specialist who thrives in a high‑volume, fast‑paced environment and is ready to make a tangible impact on our clients’ peace of mind.

Why brighthush?

Here’s why top talent chooses to build their careers with us:

• Impactful Work: Every interaction you handle directly supports our clients’ financial security and well‑being.
• Clear Advancement Pathways: Structured career ladders move you from entry‑level to senior support, team lead, and managerial roles.
• Hybrid Flexibility: Three days on‑site at our modern Wilkes‑Barre office and two days remote—your workspace, your rhythm.
• Competitive Compensation: Earn $19.93 per hour with overtime, performance bonuses, and a transparent pay structure.
• Comprehensive Benefits: Health, dental, vision, 401(k) matching, paid time off, wellness programs, and continuous learning stipends.
• Inclusive Culture: A collaborative, respectful environment that celebrates diversity and encourages innovation.
• Technology‑Driven Environment: Work with state‑of‑the‑art CRM, AI‑powered knowledge bases, and real‑time analytics dashboards.

Key Responsibilities

As a Multilingual Customer Service Specialist at brighthush, you will be the frontline guardian of our clients’ experience. Your day‑to‑day tasks will include:

• Handling inbound and outbound calls, emails, and chat inquiries in multiple languages (English, Spanish, French, or other languages as required).
• Resolving policy, coverage, and claims questions with accuracy and empathy, ensuring compliance with regulatory standards.
• Utilizing our AI‑enhanced knowledge base to provide real‑time, data‑driven answers and recommendations.
• Documenting all interactions in our CRM system, maintaining high data integrity and audit readiness.
• Escalating complex issues to specialized teams while following up to ensure timely resolution.
• Participating in continuous improvement initiatives, providing feedback on process gaps and technology enhancements.
• Maintaining a high level of product knowledge through ongoing training and certification programs.
• Collaborating with cross‑functional teams (claims, underwriting, tech support) to deliver a unified customer journey.
• Adhering to quality assurance metrics, including first‑contact resolution, average handle time, and customer satisfaction scores.

Essential Qualifications

To thrive in this role you should bring the following:

• Minimum of 3 years of experience in a high‑volume customer service environment, preferably within insurance or financial services.
• Proficiency in at least two languages (English plus one additional language).
• Strong verbal and written communication skills, with the ability to explain complex concepts in simple terms.
• Experience with CRM platforms and knowledge‑base tools.
• Demonstrated ability to work independently and as part of a team in a hybrid setting.
• High emotional intelligence and a genuine passion for helping people.
• Basic understanding of insurance products, claims processes, and regulatory compliance.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed.

Preferred Qualifications

We’ll give you a competitive edge if you also have:

• Experience in a call‑center environment that uses AI‑driven chatbots or virtual assistants.
• Knowledge of data analytics tools and the ability to interpret dashboards.
• Previous exposure to quality assurance or coaching roles.
• Certifications in customer service, insurance, or related fields.
• Experience in a multicultural or global organization.

Skills & Competencies

Success at brighthush hinges on a blend of technical and soft skills:

• Technical Proficiency: Comfortable navigating multiple software platforms, troubleshooting basic tech issues, and learning new tools quickly.
• Problem‑Solving: Ability to analyze situations, identify root causes, and propose effective solutions.
• Adaptability: Thrive in a fast‑changing environment, embracing new processes and technologies.
• Collaboration: Work seamlessly with colleagues across departments and time zones.
• Customer‑Centric Mindset: Prioritize the client’s needs and advocate for them within the organization.
• Time Management: Balance multiple priorities while meeting performance metrics.
• Resilience: Maintain composure under pressure and handle challenging interactions with professionalism.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As you excel in your role, you’ll have access to:

• Structured career ladders that move you from Specialist to Senior Specialist, Team Lead, and Manager.
• Leadership development programs, including mentorship, coaching, and project‑based learning.
• Cross‑functional rotations that expose you to underwriting, claims, product development, and technology teams.
• Annual learning stipend to pursue certifications, courses, or conferences.
• Internal mobility opportunities across our global offices.
• Recognition programs that celebrate high performers and innovative ideas.

Work Environment & Culture

Our culture is built on the pillars of transparency, collaboration, and continuous improvement. At brighthush, you’ll experience:

• A hybrid work model that balances on‑site collaboration with remote flexibility.
• Modern, ergonomic workspaces equipped with the latest technology.
• Regular town‑hall meetings, hackathons, and innovation challenges.
• Inclusive events that celebrate cultural diversity and promote belonging.
• Open communication channels with leadership, ensuring your voice is heard.
• Community outreach programs that allow you to give back while representing brighthush.

Compensation & Benefits

We offer a competitive and transparent compensation package:

• Base hourly rate of $19.93 with overtime and performance‑based bonuses.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company matching.
• Paid time off (vacation, sick leave, holidays) plus flexible scheduling.
• Wellness stipend for gym memberships, meditation apps, or other health initiatives.
• Employee assistance program for mental health support.
• Continuous learning stipend and tuition reimbursement for relevant courses.
• Employee referral bonuses and recognition rewards.

How to Apply

Ready to bring your multilingual expertise and customer‑service passion to a forward‑thinking insurance leader? Click the link below to submit your application and join the brighthush family. We can’t wait to explore how you can help us shape the future of insurance.