Senior Customer Enablement Manager – AI‑Powered Automotive Solutions & Training Excellence – Championing Dealer Success, Adoption, and ROI at brighthush

About brighthush

brighthush is the industry’s most forward‑thinking AI‑driven platform that is redefining automotive retail. By fusing cutting‑edge machine learning, predictive analytics, and intuitive user interfaces, we give dealerships the tools to anticipate customer intent, personalize every touchpoint, and streamline operations from pre‑sales to post‑sales service. Our mission is simple yet ambitious: empower every dealer to close more deals, delight their customers, and grow sustainably with a retail experience that feels future‑ready and deeply personal.

Why This Role Matters

As the Senior Customer Enablement Manager, you will be the bridge between our product teams and the dealer community. Your work will translate complex AI capabilities into clear, actionable learning experiences that drive adoption, measurable business outcomes, and lasting customer loyalty. You will shape how dealers learn, master, and champion the brighthush platform, ensuring every customer realizes the full value of their investment.

Key Impact Areas

• Accelerate brighthush adoption across diverse dealership roles.
• Drive tangible revenue growth and customer satisfaction through targeted training.
• Build a culture of continuous learning and innovation within the dealer network.
• Serve as the trusted advisor who turns challenges into opportunities.

What You’ll Do

• Design & Deliver Training: Craft role‑specific learning paths that include live webinars, interactive workshops, micro‑learning modules, and on‑site bootcamps. Tailor content for dealership owners, sales teams, service managers, and IT staff.
• Customer Engagement & Advocacy: Partner with Customer Experience, Sales, and Onboarding to identify adoption gaps, co‑create success stories, and champion continuous improvement initiatives.
• Product Evangelism: Translate technical capabilities into clear, value‑driven narratives that demonstrate ROI for dealership stakeholders.
• Cross‑Functional Collaboration: Work hand‑in‑hand with Learning & Development, Product, Marketing, and Operations to produce high‑quality content, maintain consistency, and keep the training ecosystem aligned with product releases.
• Feedback & Analytics: Capture customer feedback, monitor usage metrics, and analyze training effectiveness to refine curriculum and improve the overall journey.
• On‑Site Support & Travel: Lead multi‑day, in‑person training sessions at dealership locations, ensuring a seamless, engaging experience for all participants.
• Product Mastery: Maintain deep, up‑to‑date knowledge of the brighthush platform, staying ahead of new features and industry trends.
• Resource Library Management: Build and curate a comprehensive library of presentations, user guides, video tutorials, FAQs, and best‑practice playbooks accessible to all customers.
• Professional Representation: Engage confidently with dealership stakeholders, demonstrating resilience, composure, and professionalism in challenging situations.

Essential Qualifications

• 4+ years of experience in Customer Experience, Operations, or Customer Success roles within a technology‑driven environment.
• 2+ years of hands‑on experience designing and delivering professional training content to diverse audiences.
• Proficiency with Salesforce, Learning Management Systems (LMS), Jira, G Suite, Slack, and ZenDesk.
• Exceptional verbal and written communication skills, with a proven ability to distill complex concepts into clear, actionable messaging.
• Strong project management skills – capable of juggling multiple priorities, meeting deadlines, and delivering high‑quality work in a fast‑moving setting.
• Self‑directed problem‑solver who proactively identifies solutions, takes initiative, and thrives in ambiguity.
• Comfortable navigating change, shifting priorities, and evolving customer needs.
• Resilience and composure when dealing with difficult personalities and skeptical stakeholders.
• Valid driver’s license and legal authorization to work in the United States without employer sponsorship.
• Ability to sit for extended periods, perform extensive computer work, and maintain reliable attendance from a home office.

Preferred Qualifications

• Experience in the automotive technology industry, with a deep understanding of dealership operations and sales cycles.
• Background in AI or data analytics, with the ability to translate technical insights into business value.
• Experience with remote or hybrid training delivery, including virtual instructor‑led sessions and asynchronous learning.
• Knowledge of instructional design frameworks (e.g., ADDIE, Kirkpatrick) and adult learning principles.
• Track record of building and scaling learning libraries or knowledge bases.

Skills & Competencies

• Customer‑Centric Mindset: Passion for understanding customer pain points and designing solutions that delight.
• Analytical Thinking: Ability to interpret data, identify trends, and translate insights into actionable training improvements.
• Collaboration & Influence: Skilled at building relationships across teams, influencing stakeholders, and driving consensus.
• Adaptability: Comfortable with rapid change, ambiguity, and evolving priorities.
• Technical Proficiency: Comfortable with CRM, LMS, and collaboration tools; quick to learn new platforms.
• Presentation & Facilitation: Engaging speaker who can captivate audiences of all sizes, both in person and virtually.
• Project Management: Strong organizational skills, with the ability to manage timelines, budgets, and resources effectively.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by impact, not titles. As a Senior Customer Enablement Manager, you will:

• Lead cross‑functional initiatives that shape product roadmaps and customer success strategies.
• Mentor junior enablement specialists and contribute to the development of a high‑performing team.
• Participate in industry conferences, webinars, and thought‑leadership panels, positioning yourself as a recognized expert in automotive technology.
• Access continuous learning resources, including certifications in instructional design, data analytics, and AI fundamentals.
• Explore opportunities to transition into Product Management, Customer Success Leadership, or Strategic Partnerships roles.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a relentless focus on customer value. You will work in a hybrid setting, with the flexibility to balance remote work and on‑site engagements. We celebrate diversity, encourage creative problem‑solving, and reward initiative. At brighthush, you will find:

• Open communication channels with leadership and peers.
• Regular hackathons and innovation challenges to spark new ideas.
• Inclusive events that foster community and belonging.
• Recognition programs that celebrate both individual and team achievements.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer adoption metrics and training impact.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work arrangements and a stipend for home‑office setup.
• Professional development budget for courses, certifications, and conferences.
• Wellness programs, including virtual fitness classes and mental health resources.

Ready to Drive the Future of Automotive Retail?

If you are a passionate, results‑driven professional who thrives on empowering others, we want to hear from you. Join brighthush and become a catalyst for change in the automotive industry. Your expertise will help dealerships unlock new levels of efficiency, customer satisfaction, and profitability.

Apply today and take the next step in your career – where innovation meets impact, and your work truly makes a difference.