Seasoned Multilingual Customer Support Specialist (Czech, Slovak, English) – Full‑Time Remote Bulgaria – Champion Global Customer Delight, Innovation & Continuous Improvement at brighthush

Welcome to brighthush – Where Customer Delight Meets Innovation

At brighthush, we’re more than a customer‑support agency; we’re a global movement that redefines how businesses connect with their audiences. With a proven track record of delivering award‑winning support solutions to Fortune 500 leaders and high‑growth tech startups, we blend cutting‑edge technology with a human‑centric philosophy to create interactions that are seamless, personalized, and unforgettable. Our global footprint spans North America, Europe, and Asia, and our mission is simple yet powerful: transform every customer touchpoint into a moment of delight.

As we expand our presence in Bulgaria, we’re on the hunt for multilingual talent who thrive in a dynamic, fully remote environment. If you are passionate about helping people, love solving puzzles, and want to grow your career in a supportive, international setting, brighthush is the place for you.

About the Role

As a Multilingual Customer Support Specialist at brighthush, you will be the frontline voice for our global clientele. Your primary responsibility will be to provide exceptional support in Czech, Slovak, and English, ensuring that every customer feels heard, understood, and valued. You’ll work from anywhere in Bulgaria, collaborating with a diverse team of support agents, product specialists, and quality assurance experts.

Key Responsibilities

• Customer Interaction: Respond to inquiries via phone, email, and live chat, delivering accurate, timely, and courteous assistance.
• Issue Resolution: Diagnose problems, troubleshoot solutions, and guide customers through step‑by‑step fixes while maintaining a calm, professional demeanor.
• Information Management: Log all interactions in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Multilingual Support: Seamlessly switch between Czech, Slovak, and English, tailoring communication style to each language’s nuances.
• Collaboration: Work closely with cross‑functional teams—product, engineering, and quality—to provide feedback and help shape future product enhancements.
• Continuous Improvement: Participate in regular training sessions, share best practices, and contribute to the development of knowledge base articles.
• Performance Metrics: Meet or exceed key performance indicators such as first‑contact resolution, customer satisfaction scores, and average handling time.
• Escalation Management: Identify complex issues that require higher‑level support and coordinate with senior specialists to ensure swift resolution.
• Customer Advocacy: Act as a customer champion within the organization, voicing user needs and advocating for product improvements.
• Feedback Loop: Capture customer insights and trends to inform product roadmaps and service enhancements.
• Process Optimization: Review and refine support workflows, suggesting automation or procedural changes that increase efficiency.
• Quality Assurance: Participate in peer‑review sessions, ensuring that all customer interactions meet brighthush’s high standards of quality and tone.
• Knowledge Sharing: Mentor new hires and share insights from customer interactions to elevate team performance.

Essential Qualifications

• Fluency in Czech and Slovak, with strong written and spoken English skills.
• Excellent communication and interpersonal abilities, with a customer‑centric mindset.
• Positive, proactive attitude and a genuine desire to learn and grow.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Comfortable working independently in a remote setting, while also thriving in a collaborative team environment.
• High level of digital literacy—comfortable navigating CRM systems, knowledge bases, and collaboration tools.
• Experience with ticketing systems (e.g., Zendesk, Freshdesk) is highly desirable.
• Basic understanding of web and mobile application troubleshooting.
• Experience in a high‑volume, fast‑paced support environment.
• Strong analytical skills, with the ability to interpret data and identify trends.

Preferred Qualifications

• Previous experience in a customer support or call center role (any industry).
• Familiarity with customer support platforms and analytics dashboards.
• Knowledge of basic troubleshooting for web or mobile applications.
• Experience working in a multicultural, remote team.
• Additional language skills (e.g., German, French, Russian) are a plus.
• Experience with quality assurance processes and metrics.
• Certification in customer service or related fields.

Skills & Competencies

• Problem‑Solving: Ability to analyze complex issues and devise effective solutions quickly.
• Empathy: Demonstrated capacity to understand and share the feelings of customers.
• Adaptability: Comfortable adjusting to changing priorities and evolving processes.
• Time Management: Efficiently balance high call volumes with quality service.
• Technical Aptitude: Quick learner of new software and tools.
• Team Player: Willingness to support colleagues and share knowledge.
• Attention to Detail: Accuracy in data entry and documentation.
• Communication: Clear, concise, and persuasive written and verbal communication.
• Customer Advocacy: Ability to represent customer needs in cross‑functional discussions.
• Process Improvement: Proactive in identifying bottlenecks and proposing solutions.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Support Specialist, you’ll have access to:

• Comprehensive onboarding and fully paid training programs covering product knowledge, customer service best practices, and advanced communication techniques.
• Regular skill‑building workshops—ranging from conflict resolution to data analytics—designed to broaden your expertise.
• Clear career pathways: from Support Specialist to Team Lead, Quality Analyst, or Product Advocate.
• Mentorship from senior leaders who are committed to your professional development.
• Annual performance reviews that focus on growth, recognition, and actionable feedback.
• Access to industry conferences, webinars, and certification programs.
• Opportunities to lead projects, pilot new support initiatives, and influence product strategy.
• Cross‑functional rotations that expose you to product development, engineering, and marketing.
• Personal development budget for courses, books, or tools that align with your career goals.

Work Environment & Culture

brighthush’s culture is built on transparency, collaboration, and a relentless focus on customer delight. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual coffee chats and team‑building activities.
• Monthly town‑hall meetings where leadership shares company updates and celebrates milestones.
• A digital “water cooler” channel for informal conversations, memes, and quick wins.
• Open‑door policies that encourage feedback and continuous improvement.
• A commitment to diversity and inclusion, ensuring every voice is heard.
• Flexible work hours that respect your personal commitments and promote work‑life balance.
• Access to a global network of peers, mentors, and industry experts.
• Regular virtual team retreats and skill‑share sessions.
• Recognition programs that celebrate individual and team achievements.

Compensation, Perks, and Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market standards for remote roles in Bulgaria.
• Performance‑based bonuses tied to customer satisfaction and team metrics.
• Full health insurance coverage for you and your immediate family.
• Access to a wide array of employee benefits—over 50 services—including wellness programs, professional development stipends, and flexible spending accounts.
• Relocation support for those moving within Bulgaria or from abroad.
• Employee referral bonus program—earn rewards for bringing top talent to brighthush.
• Standard customer support schedule: Monday to Friday, 09:00–18:00 (Bulgaria time).
• Paid time off, sick leave, and a generous holiday calendar.
• Annual wellness stipend and access to mental health resources.
• Technology stipend to equip you with the best tools for remote work.
• Discounts on partner services, including cloud storage, productivity suites, and fitness memberships.

How to Apply

Ready to take the next step in your career? Submit your application through the link below and join a team that values innovation, empathy, and excellence.

Apply to brighthush Today

Why brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that places customers at the heart of everything we do. You’ll enjoy:

• A supportive, inclusive culture that celebrates diversity.
• Opportunities to learn from industry leaders and shape the future of customer experience.
• A flexible, fully remote work model that respects your work‑life balance.
• Competitive compensation and a suite of benefits that support your health, growth, and well‑being.
• Recognition programs that celebrate your achievements and milestones.
• Access to cutting‑edge tools and technologies that empower you to deliver world‑class support.
• Regular feedback loops that help you refine your skills and advance your career.

We’re excited to meet talented, multilingual professionals who are ready to make a difference. If you’re eager to grow, collaborate, and deliver world‑class support, brighthush invites you to apply today.