Seasoned Multilingual Customer Support Specialist – Dutch & English – Remote Greece – Champion Guest Experience with brighthush’s Global Customer Success Team – Pioneering Travel Technology

Welcome to brighthush – Where Travel Meets Innovation

At brighthush, we’re more than a travel platform; we’re a movement that reimagines how people discover, book, and enjoy stays worldwide. By marrying cutting‑edge technology with local expertise and a passion for hospitality, we craft seamless, memorable journeys for guests and hosts alike. Our vibrant, multicultural team thrives on curiosity, collaboration, and a relentless drive to innovate. Every interaction you handle as a Customer Support Specialist becomes a touchpoint that shapes the future of travel, one conversation at a time.

Why Your Role is a Game‑Changer

As the first point of contact for Dutch‑speaking guests and partners, you are the face of brighthush’s customer experience. Your ability to transform inquiries into opportunities and challenges into success stories directly influences our brand perception and customer loyalty. Whether you’re answering a booking question over the phone, resolving a payment issue via email, or guiding a guest through a technical hiccup, you play a pivotal role in ensuring every interaction is positive, professional, and memorable.

Key Responsibilities

• Customer Interaction: Handle inbound calls, emails, and live chat messages from Dutch‑speaking customers, maintaining a courteous and empathetic tone at all times.
• Issue Resolution: Diagnose and resolve a wide range of customer concerns, from booking adjustments to payment disputes, using our CRM and internal knowledge base.
• Information Management: Accurately document all interactions in our ticketing system, ensuring up‑to‑date records for future reference and analytics.
• Cross‑Functional Collaboration: Work closely with Reservations, Payments, and Technical Support teams to expedite solutions and share insights.
• Process Improvement: Identify recurring pain points and propose enhancements to streamline workflows and improve customer satisfaction scores.
• Continuous Learning: Participate in ongoing training sessions, product updates, and industry webinars to stay current on travel trends and platform features.
• Quality Assurance: Adhere to brighthush’s quality standards, including response time targets, resolution rates, and customer feedback metrics.
• Data Privacy & Compliance: Safeguard sensitive customer information in accordance with GDPR and internal data protection policies.
• Team Support: Mentor new hires, share best practices, and contribute to a culture of continuous improvement.

Essential Qualifications

• Native or fluent Dutch (both spoken and written) with a strong command of English.
• Minimum of 1–2 years of customer support experience, preferably in a contact centre or hospitality environment.
• Proficiency with brighthush, brighthush, and basic troubleshooting of web‑based tools.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and empathetically.
• Strong problem‑solving mindset, adaptability, and the capacity to manage multiple priorities in a fast‑paced setting.
• Experience with travel or accommodation services is a plus, but not mandatory.

Preferred Qualifications

• Previous experience in a multilingual support role or with a European customer base.
• Knowledge of Greek language or culture, enhancing your ability to support local partners.
• Familiarity with data privacy regulations (GDPR) and best practices for handling sensitive information.
• Experience with remote work tools such as brighthush, brighthush, and video conferencing platforms.
• Certifications in customer service excellence or CRM administration.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into positive outcomes.
• Technical Aptitude: Comfortable navigating multiple software systems and troubleshooting basic technical issues.
• Time Management: Ability to prioritize tasks, meet deadlines, and maintain composure under pressure.
• Collaboration: Strong teamwork skills, with the willingness to share knowledge and support colleagues across departments.
• Analytical Thinking: Keen eye for detail, with the ability to analyze data and identify trends that inform process improvements.
• Adaptability: Openness to change, continuous learning, and a proactive approach to new challenges.
• Communication: Clear, concise, and empathetic communication in both Dutch and English.

Career Growth & Development

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Support Specialist, you’ll have the opportunity to:

• Progress into a Senior Support Specialist or Team Lead role, overseeing a small group of agents.
• Transition into product support, quality assurance, or customer success management.
• Participate in cross‑departmental projects, gaining exposure to marketing, operations, and product development.
• Attend industry conferences, workshops, and internal training programs to broaden your skill set.
• Earn certifications in customer service excellence, CRM administration, or travel industry standards.
• Take on mentorship roles, guiding new hires and shaping the next generation of support talent.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere while staying connected to a global team. We celebrate diversity, encourage open communication, and foster a sense of belonging through:

• Weekly virtual coffee chats and monthly town‑hall meetings.
• Inclusive policies that support work‑life balance, mental health, and personal growth.
• Regular feedback loops and transparent performance metrics.
• Access to a digital library of learning resources, including language courses and industry insights.
• Collaborative tools that enable seamless teamwork across time zones.
• Recognition programs that celebrate individual and team achievements.

Compensation, Perks & Benefits

While specific figures may vary based on location and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote customer support roles.
• Performance‑based bonuses tied to customer satisfaction scores and resolution metrics.
• Flexible working hours and the option to work from home.
• Health and wellness benefits, including optional private health insurance for permanent contracts.
• Paid time off, including vacation, sick leave, and public holidays.
• Employee discounts on travel bookings and partner services.
• Professional development stipend for courses, certifications, or conferences.
• Access to a company‑wide wellness program, including virtual fitness classes and mindfulness sessions.

Why Greece?

Choosing to work from Greece offers a unique blend of professional opportunity and lifestyle enrichment. The Mediterranean climate, vibrant culture, and relaxed pace of life create an environment where you can thrive both personally and professionally. From sun‑kissed beaches to historic cityscapes, Greece provides a backdrop that inspires creativity, well‑being, and a renewed sense of purpose.

Ready to Join brighthush?

If you’re passionate about delivering outstanding customer experiences, fluent in Dutch, and eager to grow within a dynamic, multicultural organization, we want to hear from you. Bring your expertise, curiosity, and enthusiasm to brighthush, and help us shape the future of travel and hospitality.

Click the link below to apply and start your journey with brighthush today!