Seasoned Multilingual Customer Support Specialist – Dutch/Flemish Fluency – Fully Remote Position in Greece – Drive Customer Success at brighthush

Welcome to brighthush – Where Customer Experience Meets Innovation

At brighthush, we’re redefining the way businesses connect with their customers. With a footprint in over 30 countries and a suite of AI‑powered, omnichannel CX solutions, we empower brands to deliver interactions that feel personal, authentic, and unforgettable. Our DNA is built on curiosity, empathy, and a relentless pursuit of excellence. Every member of the brighthush family is equipped with the tools, training, and autonomy to turn every customer touchpoint into a lasting impression.

Why This Role Is a Game‑Changer

Imagine working from the sun‑kissed shores of Greece while being part of a worldwide team that shapes the future of customer engagement. As a Dutch/Flemish‑speaking Customer Support Specialist at brighthush, you will be the voice that bridges our European clientele with our innovative solutions. Your linguistic skills, cultural insight, and problem‑solving acumen will directly influence brand perception, customer loyalty, and the overall success of our products.

Industry Landscape & Our Mission

The customer‑experience industry is evolving at breakneck speed. Companies are shifting from reactive support to proactive, data‑driven engagement. At brighthush, we’re at the forefront of this transformation, offering AI‑powered chatbots, omnichannel routing, and real‑time analytics that help businesses anticipate needs before they arise. Your role will be pivotal in translating these advanced tools into tangible value for our clients.

Role Overview

This is a fully remote position that offers the flexibility to work from anywhere in Greece—whether you’re in Athens, Thessaloniki, or a quiet coastal town. You will be the first line of support for Dutch and Flemish‑speaking customers, handling inquiries via phone, email, and live chat. Your responsibilities will span from troubleshooting technical issues to guiding users through product features, all while maintaining the high standards that brighthush is known for.

What You’ll Do Daily

• Respond to customer inquiries in Dutch and Flemish across multiple channels.
• Diagnose and resolve product, service, or account issues with a focus on first‑contact resolution.
• Document every interaction in our CRM, ensuring data integrity and compliance.
• Collaborate with cross‑functional teams to close complex cases and share insights.
• Stay current on product updates and industry trends to provide expert guidance.
• Collect and analyze customer feedback to inform product and service improvements.
• Track and exceed key performance metrics such as CSAT, NPS, and SLA adherence.
• Participate in continuous improvement initiatives and retrospectives.

Key Responsibilities

• Multilingual Support: Deliver exceptional, culturally sensitive customer service in Dutch and Flemish across multiple channels, ensuring every interaction reflects brighthush’s commitment to quality.
• Issue Diagnosis & Resolution: Quickly identify root causes of product, service, or account problems and provide clear, actionable solutions that exceed customer expectations.
• Documentation & Process Adherence: Record all customer interactions in our CRM with precision, follow internal SOPs, and flag recurring issues for continuous improvement.
• Cross‑Functional Collaboration: Partner with product, engineering, billing, and marketing teams to resolve complex cases and share insights that drive product enhancements.
• Product Knowledge Champion: Stay up‑to‑date on new features, updates, and policy changes, becoming the go‑to expert for Dutch/Flemish‑speaking clients.
• Feedback Loop: Capture customer insights and translate them into actionable recommendations for product and marketing teams.
• Performance Metrics: Monitor and strive to exceed key metrics such as CSAT, NPS, and first‑contact resolution, contributing to the overall health of the support organization.
• Continuous Improvement: Participate in regular retrospectives, suggest process optimizations, and help refine support workflows.

Essential Qualifications

• Native or near‑native fluency in Dutch and/or Flemish, with excellent written and spoken communication skills.
• Strong command of English for internal collaboration, documentation, and cross‑team communication.
• Minimum of 2 years of customer‑service experience in a call center, technical support, or related field.
• Proven ability to handle high‑volume, high‑pressure environments while maintaining a calm, solution‑focused demeanor.
• Comfortable with digital tools, CRM systems (e.g., brighthush), and remote collaboration platforms (e.g., brighthush).
• Empathy, active listening, and a genuine passion for helping people.

Preferred (But Not Mandatory) Qualifications

• Experience in a tech‑driven or SaaS environment, especially with B2B or B2C products.
• Familiarity with customer‑service metrics such as CSAT, NPS, first‑contact resolution, and ticket volume.
• Knowledge of Greek culture or basic proficiency in Greek.
• Multilingual proficiency beyond Dutch/Flemish and English (e.g., French, German, Spanish).
• Previous experience working in a fully remote or distributed team.

Core Skills & Competencies

• Communication: Clear, concise, and persuasive in Dutch/Flemish and English, with the ability to adapt tone to different customer personas.
• Problem Solving: Analytical mindset, adept at troubleshooting, and creative in finding solutions that align with business goals.
• Time Management: Ability to juggle multiple tickets, prioritize tasks, and meet SLA targets without compromising quality.
• Adaptability: Thrive in a fast‑changing, remote work environment, quickly learning new tools and processes.
• Team Player: Collaborate across departments, share knowledge, and celebrate collective wins.
• Customer‑Centric Mindset: Deeply understand customer needs and advocate for them within the organization.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater impact. As a Customer Support Specialist, you will have access to:

• Structured training programs covering product knowledge, advanced troubleshooting, and soft‑skill development.
• Language courses to enhance your Dutch, Flemish, and English proficiency, as well as optional courses in other languages.
• Technical workshops that dive into our platform architecture, API usage, and integration best practices.
• Leadership development tracks for those aspiring to become Team Leads, Customer Success Managers, or Product Specialists.
• Mentorship from seasoned professionals who provide regular feedback, career coaching, and guidance on skill gaps.
• Clear career pathways that align with your interests—whether you aim to specialize in product support, transition into customer success, or move into a technical support engineering role.

Work Environment & Company Culture

brighthush fosters a culture that blends high performance with well‑being. Highlights include:

• Fully remote work model with flexible hours to support work‑life balance.
• Regular virtual team gatherings, cultural exchange sessions, and wellness initiatives such as guided meditation and fitness challenges.
• Access to a global network of colleagues, fostering cross‑border collaboration and knowledge sharing.
• Transparent leadership that champions open feedback, data‑driven decision making, and employee growth.
• Inclusive environment that celebrates diversity, creativity, and individuality.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and market standards, brighthush offers a competitive package that includes:

• Base salary commensurate with experience and industry benchmarks.
• Performance‑based incentives and quarterly bonuses tied to individual and team metrics.
• Comprehensive health and wellness benefits, including medical insurance, mental‑health resources, and a wellness stipend.
• Relocation assistance for candidates moving to Greece—covering travel, housing search, and initial settling costs.
• Annual professional development budget for courses, certifications, and industry conferences.
• Employee discount programs for travel, tech gadgets, and local experiences.
• Flexible work‑from‑home stipend to cover home‑office equipment and internet expenses.

Why Greece?

Greece offers a unique blend of professional opportunity and lifestyle excellence. From sun‑lit beaches and historic ruins to vibrant markets and world‑famous cuisine, Greece provides an inspiring backdrop for both work and play. At brighthush, you’ll enjoy:

• Work from any location in Greece—whether you prefer a bustling city or a tranquil coastal town.
• Regular cultural events, local festivals, and opportunities to explore the Mediterranean region.
• A supportive community of expatriates and locals who share your passion for growth and adventure.
• Access to a network of co‑workers across Europe, fostering collaboration and cultural exchange.

Success Stories & Testimonials

“Working at brighthush has allowed me to grow my language skills while solving real business problems. The remote culture is flexible, yet the team feels like a close-knit family.” – Anna, Customer Support Specialist

“The continuous learning path at brighthush means I can move from support to product management in a few years. The mentorship and career coaching are top‑notch.” – Mark, Senior Support Engineer

Frequently Asked Questions

• What is the expected work schedule? We offer flexible hours with core overlap from 10:00 AM to 3:00 PM CET to accommodate international collaboration.
• Do I need a dedicated workspace? Yes, a quiet, well‑lit workspace with a reliable internet connection is essential for optimal performance.
• Is there a probation period? All new hires undergo a 90‑day probation to ensure mutual fit and success.
• Can I work from outside Greece? The role is open to any location in Greece, but we do not support remote work from outside the country.
• What support is available for language learning? We provide monthly language courses and access to online learning platforms to help you improve Dutch, Flemish, and English.

How to Apply

Ready to elevate your career while embracing the Mediterranean lifestyle? Submit your application through our careers portal or click the link below. We look forward to welcoming you to the brighthush family.