Seasoned Multilingual Customer Support Specialist – Spanish & English – Remote Virtual Fencing & AgTech IoT Solutions Champion – Full‑Time – brighthush

Welcome to brighthush – Pioneering Sustainable Agriculture Through Technology

At brighthush, we are more than a technology provider; we are a movement reshaping how the world feeds itself. By fusing cutting‑edge sensor networks, real‑time data analytics, and intuitive mobile platforms, we empower livestock owners worldwide to manage pastures with unprecedented precision, reduce environmental impact, and unlock new levels of operational efficiency. Our mission is simple yet profound: to make farming smarter, safer, and more resilient for the next generation.

Founded on a passion for technology and a deep respect for the agricultural community, brighthush has evolved from a small startup into a global leader with a presence in over 30 countries. We thrive on collaboration, continuous learning, and a relentless focus on customer success. Diversity, innovation, and bold ideas are the cornerstones of our culture, and we celebrate every milestone—whether it’s a breakthrough in sensor accuracy or a farmer’s success story.

The Opportunity: Shape the AgTech Landscape From Anywhere

We’re looking for a Seasoned Multilingual Customer Support Specialist who will serve as the frontline advocate for our Spanish‑speaking customers. In this full‑time, fully remote position based in Spain, you’ll provide timely, accurate, and empathetic support across phone, email, and chat. You’ll troubleshoot hardware and software issues, guide users through our virtual fencing platform, and collaborate with cross‑functional teams to elevate the overall customer experience. Your work will directly impact the sustainability of farms worldwide.

Why brighthush?

• Impactful Work: Every ticket you resolve helps a farmer optimize pasture use, reduce waste, and protect the environment.
• Innovative Technology: Work with the latest IoT sensors, cloud analytics, and AI‑driven insights.
• Remote Flexibility: Fully remote role with flexible hours that fit your lifestyle.
• Growth & Learning: Access to a curated learning portal, mentorship, and career advancement paths.
• Inclusive Culture: A diverse, respectful, and collaborative environment that values every voice.
• Global Impact: Join a team that is transforming agriculture across continents, making a measurable difference in food security and environmental stewardship.

Key Responsibilities

• Customer Interaction: Respond to inbound inquiries in Spanish and English, delivering clear, concise, and friendly assistance via phone, email, and live chat.
• Technical Troubleshooting: Diagnose and resolve issues related to hardware sensors, mobile applications, and cloud services. Escalate complex cases to engineering when necessary.
• Knowledge Management: Log all interactions in our CRM, update knowledge base articles, and share insights with the support team to continuously improve service quality.
• Product Feedback Loop: Capture user feedback, identify recurring pain points, and collaborate with product and engineering teams to drive product enhancements.
• Training & Enablement: Conduct virtual training sessions for new customers, helping them set up and optimize their virtual fencing systems.
• Quality Assurance: Participate in regular quality reviews, ensuring support tickets meet brighthush’s service standards.
• Community Building: Act as a brand ambassador by engaging with online forums, social media groups, and local farmer networks to promote best practices and gather insights.
• Data Analysis: Monitor support metrics, identify trends, and recommend process improvements to increase first‑contact resolution rates.
• Collaboration: Work closely with engineering, product, sales, and marketing teams to align on customer needs and product roadmaps.
• Process Improvement: Proactively identify bottlenecks in support workflows and propose automation or procedural changes to enhance efficiency.
• Documentation: Create and maintain detailed technical guides, FAQs, and troubleshooting playbooks for both internal use and customer self‑service.

Essential Qualifications

• Fluency in Spanish (native or near‑native) and strong written and spoken English.
• Minimum of 2 years of customer or technical support experience, preferably in a SaaS or hardware‑centric environment.
• Solid IT foundation: comfortable troubleshooting operating systems, mobile devices, and network connectivity.
• Experience with CRM platforms (e.g., brighthush, brighthush) and familiarity with ICT tools.
• Excellent communication skills, with the ability to explain complex technical concepts in simple terms.
• Strong problem‑solving mindset and a proactive approach to identifying root causes.
• Self‑motivated, organized, and able to manage multiple priorities in a fast‑moving environment.
• Proficiency in using collaboration tools such as brighthush, brighthush, and brighthush.
• Basic understanding of IoT device architecture and cloud service fundamentals.

Preferred Qualifications

• Background in agriculture, livestock management, or a related field.
• Relevant degree or equivalent professional experience in agronomy, veterinary science, or agricultural engineering.
• Prior exposure to virtual fencing, precision agriculture, or IoT devices.
• Experience working in a remote, distributed team setting.
• Knowledge of Spanish dialects and regional terminology used in livestock farming.
• Experience with data analytics tools (e.g., brighthush, brighthush) to interpret customer usage patterns.
• Certification in customer success or technical support methodologies.

Skills & Competencies

• Technical Proficiency: Comfortable navigating multiple operating systems, mobile platforms, and cloud services.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Analytical Thinking: Ability to dissect problems, identify patterns, and propose actionable solutions.
• Collaboration: Works seamlessly with engineering, product, and sales teams to align on customer needs.
• Adaptability: Thrives in a dynamic environment where priorities shift quickly.
• Continuous Learning: Eager to stay updated on industry trends, new technologies, and best practices.
• Time Management: Prioritizes tasks effectively to meet SLA targets and customer expectations.
• Empathy & Cultural Sensitivity: Demonstrates genuine care for customers from diverse backgrounds.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Customer Support Specialist, you will:

• Gain exposure to the full product lifecycle, from onboarding to advanced troubleshooting.
• Participate in cross‑functional projects that influence product roadmap and customer experience.
• Access a curated learning portal featuring courses on AgTech, IoT, and customer success methodologies.
• Earn certifications in CRM platforms and technical support best practices.
• Advance into senior support roles, team lead positions, or transition into product management, engineering, or sales.
• Attend industry conferences and workshops, both virtually and in person, to broaden your network and expertise.
• Receive mentorship from senior leaders who are passionate about shaping the future of agriculture.
• Contribute to internal knowledge bases and help shape the next generation of support resources.

Work Environment & Company Culture

brighthush thrives on a culture of openness, respect, and innovation. Our remote teams collaborate through daily stand‑ups, weekly knowledge‑sharing sessions, and quarterly virtual retreats. We celebrate milestones with virtual happy hours, hackathons, and community outreach projects that give back to local farming communities. Diversity and inclusion are woven into every aspect of our operations, ensuring that every voice is heard and valued.

We believe that a healthy work‑life balance fuels creativity and productivity. That’s why we offer flexible working hours, a fully remote setup, and a supportive environment where you can thrive both personally and professionally. Our culture encourages experimentation, rewards bold ideas, and provides a safe space for continuous improvement.

Compensation, Perks, and Benefits

While specific figures vary based on experience and location, brighthush offers a competitive salary package that reflects the value of your expertise. In addition to base pay, you’ll enjoy:

• Performance‑based bonuses tied to customer satisfaction metrics.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work hours and a fully remote work environment.
• Access to a company‑wide learning budget for courses, certifications, and conferences.
• Employee stock‑option or equity program to share in the company’s growth.
• Wellness initiatives such as virtual fitness classes, mental health resources, and ergonomic support.
• Regular team‑building events, both virtual and in‑person, to strengthen collaboration and camaraderie.

How to Apply

If you’re ready to bring your multilingual support expertise to a forward‑thinking AgTech company that values impact, innovation, and personal growth, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush and how you envision contributing to our mission.

Join us and help shape the future of sustainable agriculture—one support ticket at a time.