Seasoned Paralegal & Customer Success Champion – Driving LegalTech SaaS Innovation, Client Engagement, and Product Excellence at brighthush

About brighthush

brighthush is a forward‑thinking LegalTech pioneer that blends cutting‑edge SaaS technology with deep legal expertise. Our mission is to empower businesses worldwide to navigate complex legal landscapes with confidence, speed, and clarity. By marrying advanced cloud solutions with human‑centric customer support, we deliver tools that streamline contract drafting, automate compliance, and elevate client satisfaction. As a remote‑first organization headquartered in The Hague, we champion flexibility, diversity, and a culture of continuous learning.

Why Join brighthush?

At brighthush, you’ll be part of a high‑energy team that thrives on innovation, collaboration, and a shared commitment to excellence. We believe that great ideas come from great people, and we invest heavily in the growth and well‑being of every team member. Whether you’re a seasoned paralegal, a customer success enthusiast, or a tech‑savvy legal professional, you’ll find a place where your skills are valued, your voice is heard, and your career can flourish.

Role Overview

We’re looking for an Experienced Paralegal & Customer Success Specialist who can seamlessly blend legal precision with exceptional client service. In this dynamic, multifaceted role, you will serve as the bridge between our legal technology platform and the customers who rely on it. Your responsibilities will span legal drafting, customer support, technical onboarding, and sales enablement—all within a fast‑paced SaaS environment.

Key Responsibilities

Legal Drafting & Review

• Draft, edit, and customize legal agreements, addendums, and policy documents to meet client specifications.
• Collaborate with the legal team to ensure all documents comply with current regulations and best practices.
• Conduct thorough legal research to support contract clauses and risk mitigation strategies.
• Review client‑submitted documents for accuracy, completeness, and alignment with brighthush standards.

Customer Success & Support

• Act as the primary point of contact for customers seeking guidance on contract drafting, platform usage, and best practices.
• Respond to inquiries via email, chat, and video calls, ensuring timely, accurate, and empathetic communication.
• Track customer issues in our CRM, escalating complex matters to the appropriate internal teams.
• Proactively identify opportunities to upsell or cross‑sell additional services based on customer needs.

Technical Onboarding & Setup

• Assist customers in integrating our platform with their source code management systems, cloud services, and other third‑party tools.
• Validate configuration settings, troubleshoot connectivity issues, and document solutions for future reference.
• Collaborate with the engineering team to resolve technical bugs that impact customer workflows.

Sales Enablement & Lead Engagement

• Engage with prospective clients during the early stages of the sales funnel, answering product questions and providing legal insights.
• Prepare tailored proposals and legal documentation that align with the prospect’s business objectives.
• Coordinate with the sales team to ensure a smooth handover of qualified leads.

Reporting & Analytics

• Generate detailed reports on contract performance, compliance metrics, and customer satisfaction.
• Analyze data to identify trends, gaps, and opportunities for product improvement.
• Present findings to cross‑functional teams, influencing product roadmap and customer experience initiatives.

Essential Qualifications

• Minimum of 2 years of paralegal experience in a corporate, law firm, or LegalTech setting.
• Strong command of English (written and spoken); proficiency in Dutch is a plus.
• Demonstrated ability to draft clear, concise, and legally sound documents.
• Experience with SaaS platforms, customer success workflows, or technical support.
• Excellent organizational skills and meticulous attention to detail.
• Proficiency with Google Workspace, Microsoft Office, and modern collaboration tools.

Preferred Qualifications

• Background in contract law, compliance, or intellectual property.
• Experience with legal technology solutions such as contract lifecycle management (CLM) or e‑signature platforms.
• Familiarity with cloud‑based source code repositories (GitHub, GitLab, Bitbucket).
• Prior exposure to customer success metrics (NPS, CSAT, churn rates).
• Knowledge of data privacy regulations (GDPR, CCPA).

Skills & Competencies

• Analytical thinking and problem‑solving aptitude.
• Strong communication and interpersonal skills.
• Adaptability to a fast‑moving, evolving product environment.
• Self‑motivation and a proactive mindset.
• Team player who thrives in a collaborative, cross‑functional setting.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Paralegal & Customer Success Specialist, you will:

• Progress into senior paralegal or legal project management roles.
• Transition into product management, legal operations, or customer success leadership.
• Participate in continuous learning programs, including legal certifications, SaaS product training, and leadership workshops.
• Attend industry conferences, webinars, and internal knowledge‑sharing sessions.

Work Environment & Company Culture

Our culture is defined by:

• Remote‑first flexibility with a central office hub in The Hague for occasional in‑person collaboration.
• Transparent communication, open feedback loops, and a flat hierarchy.
• Regular virtual team building events, hackathons, and wellness initiatives.
• A commitment to diversity, equity, and inclusion—every voice matters.
• Innovation‑driven mindset that encourages experimentation and rapid iteration.

Compensation & Perks

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for legal and customer success roles.
• Performance‑based bonuses and equity options.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget and tuition reimbursement.
• Flexible work hours and a fully remote work setup.
• Monthly stipend for home office equipment and internet costs.

How to Apply

Ready to shape the future of LegalTech? Send us a cover letter that showcases:

• Your passion for blending legal expertise with customer success.
• Specific examples of how you’ve drafted legal documents or resolved client issues.
• How you envision contributing to brighthush’s growth and culture.
• Any relevant certifications, projects, or achievements.

Feel free to respond in English or Dutch. We look forward to hearing how you can make an impact at brighthush.

Join brighthush Today

Be part of a team that’s redefining the intersection of law and technology. Apply now and help us deliver unparalleled legal solutions to clients around the globe.