Seasoned Part‑Time Customer Experience Coordinator – Front‑End Leadership & Customer Engagement Specialist – Retail Excellence at brighthush

About brighthush

brighthush is a global retail powerhouse that redefines the off‑price shopping experience. With a footprint spanning more than 30 countries, we bring high‑quality merchandise to customers at unbeatable prices, all while maintaining the highest standards of service and innovation. Our portfolio includes iconic retail formats that are synonymous with value and style, and we are driven by a culture that celebrates diversity, collaboration, and relentless pursuit of growth—both for our customers and our people.

At brighthush, we believe that every interaction matters. From the moment a shopper steps into one of our stores to the last click on our digital platforms, we aim to deliver an experience that is seamless, engaging, and memorable. This philosophy is at the heart of everything we do, and it is what makes brighthush a leader in the retail sector.

Why brighthush?

Working at brighthush means becoming part of a Fortune 100 organization that values integrity, creativity, and a passion for customer delight. Whether you are stationed in a bustling distribution center, a vibrant retail storefront, or a dynamic corporate office, you will find a supportive environment that encourages innovation, rewards excellence, and offers abundant opportunities for advancement.

Our commitment to employee development is reflected in our comprehensive learning programs, mentorship initiatives, and clear career pathways. We empower our team members to take ownership, grow their skill sets, and shape the future of retail.

Role Overview

As a Seasoned Part‑Time Customer Experience Coordinator, you will serve as the frontline ambassador of brighthush’s brand promise. You will lead a team of Associates, ensuring that every customer interaction is seamless, courteous, and memorable. Your leadership will set the tone for the store’s atmosphere, drive loyalty program enrollment, and uphold the highest standards of safety, compliance, and operational excellence.

Key Responsibilities

• Team Leadership & Development: Lead, coach, and inspire a team of front‑end Associates to deliver exceptional customer service and promote brighthush loyalty programs.
• Customer Engagement: Model exemplary customer engagement by actively interacting with shoppers, addressing inquiries, and resolving concerns in real time.
• Store Presentation: Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Staff Scheduling: Assign registers, manage POS coverage, and coordinate breaks to ensure optimal staffing levels throughout the shift.
• Training & Mentorship: Facilitate ongoing training and mentorship for Associates, focusing on personalized customer interactions and upselling techniques.
• Performance Management: Collaborate with store management to identify training needs, set performance goals, and implement improvement plans.
• Compliance & Safety: Monitor and enforce compliance with labor laws, company policies, and safety protocols.
• Inventory Accuracy: Support shrink reduction initiatives by monitoring inventory accuracy and reporting discrepancies.
• Loyalty Program Promotion: Promote credit and loyalty programs, ensuring Associates are equipped to explain benefits and enroll customers.
• Issue Resolution: Address customer concerns promptly, turning potential issues into opportunities for positive brand reinforcement.
• Communication: Communicate clearly with management and Associates, providing progress updates and setting priorities during dynamic retail environments.
• Continuous Improvement: Participate in store meetings, share best practices, and contribute to continuous improvement initiatives.
• Additional Duties: Perform other duties as assigned to support store operations and team success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Demonstrated ability to multitask and adapt to changing priorities in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Proficiency in POS systems and basic data entry.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• Team‑player mindset, capable of collaborating effectively with peers and supervisors.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience in a high‑volume retail setting with a proven track record of driving sales and customer loyalty.
• Knowledge of safety and compliance regulations relevant to retail operations.
• Prior experience in training and mentoring new hires.
• Strong analytical skills to assess performance metrics and identify improvement opportunities.
• Fluency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Customer‑centric mindset: Passion for creating memorable shopping experiences.
• Leadership acumen: Ability to motivate, coach, and develop a high‑performing team.
• Problem‑solving: Quick decision‑making under pressure.
• Adaptability: Thrive in a dynamic environment with shifting priorities.
• Interpersonal skills: Build rapport with customers, Associates, and management.
• Time‑management: Prioritize tasks effectively to meet store goals.
• Tech‑savvy: Comfortable using POS systems, inventory tools, and basic data analytics.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Experience Coordinator, you’ll gain exposure to:

• Leadership development programs that prepare you for full‑time management roles.
• Cross‑functional training in merchandising, inventory management, and visual display.
• Mentorship from senior leaders who share industry insights and career guidance.
• Access to online learning modules covering customer service excellence, sales techniques, and compliance.
• Opportunities to participate in store improvement projects, giving you hands‑on experience in operational strategy.

Our career ladder is designed to reward performance, dedication, and a commitment to brighthush’s values. Whether you aspire to become a Store Manager, a Regional Supervisor, or a corporate specialist, brighthush provides the resources and support to help you reach your goals.

Work Environment & Company Culture

brighthush’s culture is rooted in collaboration, respect, and a shared passion for customer delight. You’ll find:

• A diverse and inclusive workforce that celebrates unique perspectives.
• Open communication channels that encourage feedback and continuous improvement.
• A supportive environment where every voice is heard and valued.
• Regular team events, recognition programs, and community outreach initiatives.
• Commitment to employee well‑being through wellness programs, flexible scheduling, and a healthy work‑life balance.

Compensation & Benefits

While the starting hourly rate for this part‑time position ranges from $17.90 to $18.40, your actual compensation will reflect your skills, experience, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package, including:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options for eligible employees.
• 401(k) retirement plan with company match for full‑time employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) for personal and professional support.
• Wellness initiatives such as smoking cessation programs and fitness discounts.
• Childcare and cell phone discounts.
• Pet insurance and legal assistance.
• Credit union membership and financial planning resources.
• Scholarship program and adoption assistance for eligible employees.
• Short‑term and long‑term disability coverage.
• Paid parental leave and flexible work arrangements.

All benefits are subject to eligibility criteria and may be updated periodically. For detailed information, please refer to the brighthush benefits portal or contact your local HR representative.

Location & Schedule

Position: Part‑Time Customer Experience Coordinator Store: brighthush Store 0837, Redding, CA Schedule: Flexible, including nights, weekends, and holidays. Availability for a minimum of 20 hours per week is required.

How to Apply

Ready to elevate your career and make a lasting impact on customers worldwide? Click the link below to submit your application and join the brighthush family.

Apply to This Job

Join brighthush Today

At brighthush, we celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable laws.

We welcome candidates with a passion for customer service, a drive for excellence, and a desire to grow within a dynamic retail environment. If you’re ready to lead, inspire, and deliver unforgettable shopping experiences, we encourage you to apply today.