Seasoned Part‑Time Customer Experience Coordinator – Front‑of‑Store Leadership & Loyalty Program Champion – Drive Exceptional Retail Experiences at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, redefining how consumers discover and purchase premium fashion, home, and lifestyle products. With a presence in more than 30 countries and a portfolio that includes iconic designer labels, brighthush blends cutting‑edge trends with unbeatable value, creating a shopping experience that is both aspirational and accessible. Our mission is simple: to delight customers by offering high‑quality merchandise at prices that surprise and satisfy. This commitment to customer delight is woven into every aspect of our operations, from the moment a shopper steps into a store to the instant they receive their order at home.

As a Fortune 100 organization, brighthush thrives on innovation, collaboration, and a relentless focus on creating memorable moments for shoppers worldwide. We invest heavily in technology, data analytics, and talent development to stay ahead of market trends and deliver a seamless omnichannel experience. Whether you are a seasoned retail professional or an emerging leader, brighthush offers a dynamic environment where your ideas can shape the future of retail.

Why Join brighthush?

At brighthush, we believe that exceptional customer experiences start with empowered people. As a Part‑Time Customer Experience Coordinator, you will be the linchpin of our retail operations, leading a team of Associates to deliver world‑class service, champion loyalty initiatives, and maintain a welcoming store environment. This role blends leadership, customer engagement, and operational excellence—all while enjoying the flexibility and benefits that come with being part of a forward‑thinking organization. If you thrive in a fast‑paced, high‑volume setting and are passionate about turning first‑time shoppers into lifelong advocates, brighthush is the place for you.

Key Responsibilities

• Lead Front‑of‑Store Excellence: Oversee Associates at the register and customer service desk, ensuring prompt, courteous, and personalized service for every shopper.
• Champion Loyalty & Credit Programs: Actively promote brighthush’s loyalty initiatives, guiding customers through enrollment and benefits while driving sales.
• Mentor & Train Associates: Design and deliver training sessions on customer engagement, POS operations, and store policies, fostering a culture of continuous improvement.
• Schedule & Coverage Management: Assign registers, coordinate breaks, and respond to POS coverage needs to maintain optimal staffing levels.
• Resolve Customer Concerns: Address and resolve issues swiftly, turning potential complaints into positive experiences.
• Maintain Store Standards: Ensure the store remains clean, organized, and compliant with merchandising plans and safety protocols.
• Collaborate with Management: Partner with store leadership to identify training gaps, set performance goals, and implement store shrink reduction initiatives.
• Uphold Policies & Compliance: Enforce labor laws, company policies, and safety standards, ensuring a secure environment for staff and customers alike.
• Drive Continuous Improvement: Provide constructive feedback, recognize achievements, and contribute ideas to enhance the customer journey.
• Other Duties: Perform additional tasks as assigned to support overall store success.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask and adapt quickly to changing priorities or unexpected situations.
• Proven team‑player mindset, collaborating effectively with peers and supervisors.
• Demonstrated ability to train and develop others.
• Availability for a flexible schedule, including nights and weekends.

Preferred Qualifications

• Experience with POS systems and cash handling procedures.
• Background in customer loyalty program promotion and sales analytics.
• Knowledge of safety and compliance regulations within a retail environment.
• Previous exposure to a fast‑paced, high‑volume store setting.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable experiences and turning first‑time shoppers into repeat customers.
• Leadership & Coaching: Ability to inspire, motivate, and develop Associates to reach their full potential.
• Problem‑Solving: Quick, decisive action to resolve customer concerns and operational challenges.
• Data‑Driven Decision Making: Comfortable interpreting sales data and using insights to drive performance.
• Adaptability: Thrives in a dynamic environment, adjusting to new initiatives and evolving customer expectations.
• Integrity & Confidentiality: Upholds honesty, ethical standards, and protects sensitive information.

Career Growth & Learning Opportunities

At brighthush, your career path is limited only by your ambition. As a Customer Experience Coordinator, you will gain hands‑on experience in store operations, leadership, and customer engagement—skills that are highly transferable across the retail industry. We offer:

• Structured mentorship programs with senior leaders.
• Access to internal training modules covering sales, merchandising, and leadership.
• Opportunities to transition into full‑time roles or move into other functional areas such as merchandising, supply chain, or corporate strategy.
• Regular performance reviews that highlight growth areas and reward high performers.
• Cross‑functional projects that expose you to different departments and broaden your skill set.
• Leadership development workshops that refine your coaching and decision‑making abilities.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, respect, and continuous learning. Our teams collaborate across departments, share best practices, and celebrate successes together. We value diversity of thought and encourage every employee to bring their authentic self to work. Whether you’re on the floor, in the distribution center, or in the corporate office, you’ll find a supportive environment that rewards creativity, initiative, and teamwork. Our culture is built on:

• Open communication channels that empower employees at all levels.
• Recognition programs that celebrate both individual and team achievements.
• Community outreach initiatives that allow employees to give back to the neighborhoods where we operate.
• Flexible work arrangements that support work‑life balance.
• Regular town‑hall meetings where leadership shares company vision and strategy.

Compensation, Perks & Benefits

While the starting hourly rate for this part‑time position ranges from $16.92 to $17.42, your actual pay will reflect your experience, skills, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package for eligible employees, including:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance (for eligible full‑time employees).
• 401(k) retirement plan with company match for full‑time employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance programs (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Discounts on auto, home, and cell phone services.
• Legal and pet insurance options.
• Referral bonuses for bringing talented friends into the brighthush family.

For part‑time employees, we provide a flexible benefits package that includes access to the employee discount, EAP, and other perks that help you maintain a healthy work‑life balance.

How to Apply

Ready to elevate your retail career and make a real difference in shoppers’ lives? Click the link below to submit your application and join the brighthush team. We look forward to discovering how your passion for customer service and leadership can help us continue to set the standard for retail excellence.