Seasoned Part‑Time Customer Experience Coordinator – Retail Front‑Desk Leadership & Guest‑Centric Excellence at brighthush – Drive Exceptional Guest Journeys & Team Success

About brighthush

brighthush is more than a retailer; it is a global movement that redefines how shoppers experience value and style. With a presence in over 30 countries and a portfolio that spans apparel, accessories, home goods, and seasonal collections, we empower millions of customers to discover high‑quality merchandise at prices that feel like a win. Our success is built on relentless innovation, a commitment to inclusivity, and an unwavering focus on customer delight. As a Fortune 100 company, brighthush offers a dynamic, fast‑paced environment where creativity meets operational excellence, and every team member has the opportunity to grow, learn, and make a tangible impact on the shopping experience.

Why brighthush?

At brighthush, we believe that exceptional customer service starts with exceptional people. As a Part‑Time Customer Experience Coordinator, you will be the heartbeat of our retail operations, shaping the first impression for every guest that walks through our doors. This role offers:

• Hands‑on leadership experience in a high‑energy retail setting.
• Opportunities to mentor and develop a team of Associates.
• Exposure to cutting‑edge POS systems and loyalty program strategies.
• A supportive, collaborative culture that values diversity and continuous improvement.
• Competitive hourly pay, flexible scheduling, and a comprehensive benefits package.

What You’ll Do

As the frontline guardian of guest satisfaction, you will:

• Lead by Example: Engage with customers, demonstrate product knowledge, and model the brand’s commitment to service excellence.
• Team Management: Assign registers, coordinate break schedules, and ensure adequate POS coverage at all times.
• Training & Development: Design and deliver coaching sessions that reinforce front‑end principles, personalize the customer experience, and promote loyalty programs.
• Issue Resolution: Address customer concerns promptly, turning potential complaints into opportunities for delight.
• Store Operations: Maintain a clean, organized, and visually appealing sales floor that aligns with the brand’s merchandising standards.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols to protect both guests and Associates.
• Performance Reporting: Communicate progress, challenges, and successes to management, providing actionable insights for continuous improvement.
• Shrink & Loss Prevention: Participate in initiatives that reduce shrinkage and safeguard inventory.
• Community & Brand Advocacy: Promote credit and loyalty programs, encouraging repeat visits and fostering brand loyalty.
• Additional Duties: Undertake any other responsibilities that support the store’s success and align with brighthush’s mission.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Proven ability to multitask in a fast‑moving environment while maintaining attention to detail.
• Excellent communication skills—both verbal and written—accompanied by a professional demeanor.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset with a collaborative approach to problem‑solving.
• Availability for a flexible schedule, including evenings, weekends, and occasional holiday shifts.

Preferred Qualifications

• Experience with POS systems and loyalty program management.
• Background in training or coaching retail associates.
• Knowledge of labor laws and retail compliance standards.
• Demonstrated success in achieving sales or customer satisfaction metrics.
• Fluency in multiple languages to serve a diverse customer base.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership: Ability to inspire, motivate, and guide a team toward shared goals.
• Problem‑Solving: Quick, effective resolution of customer and operational issues.
• Communication: Clear, concise, and persuasive interaction with guests and team members.
• Organizational Acumen: Efficient management of schedules, inventory, and store layout.
• Technology Proficiency: Comfortable with POS, inventory, and customer‑relationship tools.
• Integrity & Confidentiality: Upholding honesty and protecting sensitive information.
• Safety Awareness: Commitment to maintaining a safe environment for all.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Experience Coordinator, you will:

• Gain exposure to store operations, merchandising, and inventory management.
• Develop leadership skills that can transition into full‑time management roles.
• Participate in ongoing training programs, including sales techniques, customer service excellence, and compliance.
• Access mentorship from senior leaders who champion your growth.
• Benefit from a clear career ladder that rewards performance, initiative, and dedication.

Work Environment & Company Culture

brighthush fosters a culture of respect, collaboration, and continuous improvement. Our values include:

• Diversity & Inclusion: Every voice is valued and celebrated.
• Innovation: We encourage creative solutions that enhance the customer journey.
• Team Spirit: We work together to achieve common goals and celebrate successes.
• Work‑Life Balance: Flexible scheduling and supportive policies help you thrive both professionally and personally.

Compensation & Benefits

We offer a competitive hourly rate of $16.00 to $16.50 per hour, commensurate with experience and qualifications. In addition to your base pay, you will enjoy:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision coverage (for eligible employees).
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance programs, including counseling and wellness resources.
• Professional development allowances and tuition reimbursement.
• Discounts on childcare, pet insurance, and legal services.
• Referral bonuses for bringing talented friends into the brighthush family.

How to Apply

Ready to elevate the customer experience and grow your career at brighthush? Click the link below to submit your application and join a team that values innovation, service, and personal growth.

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Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.