Seasoned Part‑Time Customer Experience Coordinator – Front‑of‑Store Leadership & Loyalty Program Specialist – Elevate Retail Excellence at brighthush

About brighthush

brighthush stands at the forefront of the off‑price retail revolution, blending the allure of designer labels with the practicality of everyday essentials. With a presence in more than 20 countries, we curate a dynamic assortment that resonates with shoppers worldwide, turning everyday moments into memorable experiences. Our mission is simple yet profound: democratize style, deliver unbeatable value, and create shopping moments that linger in the hearts of our customers across cultures and continents.

Innovation, integrity, and an unwavering focus on customer satisfaction are the pillars that support our success. At brighthush, we celebrate diversity, foster collaboration, and empower every team member to bring their authentic selves to work. Whether you’re a seasoned retail veteran or a rising professional, you’ll find a culture that nurtures growth, rewards impact, and turns ambition into achievement.

Position Overview

We are seeking a dynamic, customer‑centric Part‑Time Customer Experience Coordinator to lead the front‑of‑store team at our flagship brighthush location in Westlake Village, CA. In this role, you will be the face of brighthush, ensuring every visitor receives prompt, courteous service and is encouraged to engage with our loyalty programs. You will coach and mentor associates, maintain a pristine store environment, and drive initiatives that elevate both customer satisfaction and operational efficiency.

Key Responsibilities

• Front‑of‑Store Leadership: Oversee a team of associates, assign registers, coordinate breaks, and guarantee seamless POS coverage throughout the day.
• Customer Engagement: Lead by example—greet shoppers warmly, answer inquiries, and promote loyalty programs with enthusiasm and professionalism.
• Training & Development: Mentor new and existing associates on front‑end principles, personalized service techniques, and brighthush brand values.
• Issue Resolution: Address customer concerns promptly, turning potential complaints into positive experiences that reinforce brand loyalty.
• Store Presentation: Maintain a clean, organized, and visually appealing store environment that reflects brighthush standards.
• Operational Excellence: Execute tasks and activities in alignment with the store plan, prioritizing as needed to meet daily objectives.
• Communication: Provide accurate updates to management and associates, fostering transparency and teamwork.
• Compliance & Safety: Adhere to all labor laws, company policies, and safety protocols, ensuring a secure environment for staff and shoppers.
• Program Promotion: Champion credit and loyalty programs, driving enrollment and usage to support revenue goals.
• Shrink & Loss Prevention: Participate in store shrink reduction initiatives, maintaining vigilance against theft and loss.
• Continuous Improvement: Collaborate with management to identify training needs and implement best practices.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication skills, both verbal and written, with a keen attention to detail.
• Ability to multitask effectively in a fast‑paced environment.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.
• Proficiency in POS systems and basic data entry.
• Demonstrated commitment to customer service excellence and a positive team culture.

Preferred Qualifications

• Experience with loyalty program enrollment and promotion.
• Prior exposure to loss prevention or shrink reduction strategies.
• Knowledge of labor laws and compliance requirements.
• Strong analytical skills to assess performance metrics and drive improvements.
• Previous experience in a high‑volume retail environment.

Skills & Competencies

• Leadership: Ability to inspire, coach, and develop a high‑performing team.
• Customer Focus: Passion for delivering exceptional service and building lasting relationships.
• Problem‑Solving: Quick thinker who can resolve issues efficiently while maintaining composure.
• Adaptability: Comfortable with change and able to pivot priorities as needed.
• Collaboration: Works effectively with peers, supervisors, and cross‑functional teams.
• Integrity: Upholds honesty, confidentiality, and ethical standards.
• Technical Proficiency: Comfortable using retail technology, including POS, inventory, and reporting tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Experience Coordinator, you will gain:

• Hands‑on leadership experience that can lead to full‑time management roles.
• Access to brighthush’s comprehensive training programs covering merchandising, customer engagement, and operational excellence.
• Mentorship from seasoned leaders who share insights on career progression within the retail industry.
• Opportunities to participate in cross‑departmental projects, expanding your skill set beyond front‑of‑store operations.
• Regular performance reviews that highlight strengths and identify growth areas.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive, and collaborative workplace. Our values—innovation, integrity, and customer obsession—are reflected in every interaction. You’ll enjoy:

• A supportive team that celebrates diversity and encourages open communication.
• Flexible scheduling that respects work‑life balance.
• A culture of recognition where achievements are celebrated and constructive feedback is valued.
• Opportunities to contribute ideas that shape store operations and customer experiences.
• A safe, clean, and welcoming environment for both staff and shoppers.

Compensation & Benefits

While the starting hourly rate for this part‑time position ranges from $17.90 to $18.40 per hour, compensation is influenced by experience, skills, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package for eligible employees, including:

• Employee discount on merchandise.
• Health, dental, and vision insurance options.
• 401(k) plan with company contributions and matching.
• Paid time off, including holidays, vacation, and sick leave.
• Flexible spending accounts (HSA, FSA) and wellness programs.
• Life and disability insurance.
• Employee assistance program (EAP) and mental health resources.
• Professional development and tuition reimbursement opportunities.
• Referral bonuses and recognition programs.

How to Apply

Ready to elevate your retail career and make a tangible impact on customer experiences? Click the link below to submit your application and join the brighthush family.

Apply To This Job

Why brighthush?

At brighthush, we don’t just sell products; we create moments of delight that resonate with customers worldwide. By joining our team, you’ll be part of a mission that blends affordability with quality, all while working in an environment that values your growth, well‑being, and unique perspective. If you thrive in a fast‑paced, customer‑centric setting and are eager to lead, learn, and grow, we want to hear from you.

Apply today and become a pivotal part of the brighthush story—where every customer interaction is an opportunity to shine.