Seasoned Part‑Time Customer Experience Coordinator – Retail Excellence & Loyalty Program Champion – Elevate Shopper Journeys, Drive Loyalty, and Lead High‑Performing Teams at brighthush

About brighthush

brighthush is more than a retail destination; it’s a global lifestyle movement that redefines how people shop, connect, and feel truly valued. With flagship stores across the United States, state‑of‑the‑art distribution centers, and collaborative home offices, brighthush is committed to delivering exceptional value to shoppers while fostering an inclusive, collaborative environment where every team member can grow, learn, and thrive.

Whether you’re stepping into one of our flagship stores, working behind the scenes in a bustling distribution hub, or collaborating with colleagues across the globe, you’ll find that brighthush is more than a workplace—it’s a community of passionate professionals united by a common goal: to create unforgettable moments for every customer.

Position Overview

We’re seeking a proactive, customer‑centric Part‑Time Customer Experience Coordinator to join our team at the brighthush store in Concord, NC. In this role, you’ll lead a front‑of‑store team of associates, ensuring that every shopper receives prompt, courteous service and a personalized experience that encourages loyalty and repeat visits. Your leadership will set the tone for a culture of integrity, safety, and continuous improvement.

Why This Role Matters

As the first point of contact for our guests, you’ll shape the narrative of the brighthush experience. Your ability to blend operational excellence with genuine hospitality will directly influence customer satisfaction scores, repeat business, and the overall brand perception. This position is a pivotal bridge between frontline execution and strategic retail initiatives, offering a unique blend of hands‑on leadership and data‑driven decision making.

Key Responsibilities

• Team Leadership & Coaching: Oversee a diverse group of associates, assigning registers, coordinating breaks, and providing real‑time coaching to elevate service standards.
• Customer Experience Champion: Engage with shoppers, resolve concerns swiftly, and promote loyalty programs to enhance customer retention.
• Store Operations Management: Ensure the store remains clean, organized, and compliant with all operational plans and safety protocols.
• Training & Development: Design and deliver front‑end training sessions, focusing on personalized service, merchandising techniques, and POS proficiency.
• Performance & Feedback: Conduct regular performance reviews, offer constructive feedback, and recognize outstanding contributions.
• Compliance & Safety: Uphold labor laws, company policies, and safety standards, fostering a secure environment for both staff and customers.
• Collaboration with Management: Partner with store leadership to identify training needs, set priorities, and align on strategic goals.
• Shrink & Loss Prevention: Support initiatives that reduce shrinkage and protect inventory integrity.
• Continuous Improvement: Identify process gaps, propose solutions, and implement best practices to enhance operational efficiency.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising principles and visual display standards.
• Proven ability to multitask in a fast‑paced environment while maintaining meticulous attention to detail.
• Excellent verbal and written communication skills, with a knack for building rapport with diverse stakeholders.
• Flexibility to work a dynamic schedule, including evenings, weekends, and occasional holidays.
• Demonstrated commitment to fostering a culture of honesty, integrity, and confidentiality.
• Experience with POS systems and basic data entry.

Preferred Qualifications

• Background in loyalty program management or customer retention strategies.
• Experience in a high‑volume retail setting with a focus on loss prevention.
• Knowledge of labor regulations and compliance best practices.
• Proficiency in using analytics tools to track performance metrics.
• Prior experience in a multicultural team environment.

Skills & Competencies

• Leadership & Influence: Ability to inspire and motivate a team toward shared objectives.
• Customer‑First Mindset: Passion for delivering memorable experiences that exceed expectations.
• Problem‑Solving: Quick to diagnose issues and implement effective solutions.
• Adaptability: Comfortable navigating change and adjusting priorities on the fly.
• Collaboration: Works seamlessly with cross‑functional teams, from merchandising to loss prevention.
• Data‑Driven Decision Making: Uses metrics to inform strategy and measure impact.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that refine your coaching, communication, and strategic thinking skills.
• Mentorship from senior leaders who have navigated the retail landscape and can guide your career trajectory.
• Cross‑functional projects that expose you to merchandising, inventory management, and digital initiatives.
• Opportunities to transition into full‑time roles, such as Store Manager, District Manager, or Retail Operations Lead.
• Continuous learning resources, including online courses, workshops, and industry conferences.

Work Environment & Culture at brighthush

We’re proud of our inclusive, collaborative culture that celebrates diversity and encourages every voice to be heard. At brighthush, you’ll experience:

• A supportive team atmosphere where feedback is constructive and growth is celebrated.
• Open communication channels that empower associates to share ideas and drive innovation.
• A commitment to work‑life balance, with flexible scheduling options and a focus on employee well‑being.
• Regular team events, recognition programs, and community outreach initiatives that strengthen bonds beyond the workplace.

Compensation, Perks & Benefits

While the starting hourly rate for this part‑time role ranges from $14.00 to $14.50, we offer a comprehensive benefits package that includes:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision plans (for eligible employees).
• 401(k) retirement savings plan with company match for full‑time employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) and wellness resources.
• Childcare and cell phone discounts.
• Pet and legal insurance options.
• Credit union membership and financial planning services.
• Referral bonuses and scholarship programs.
• Auto and home insurance discounts.
• Adoption assistance and other family‑friendly benefits.

How to Apply

Ready to elevate the customer experience at brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to this Job

Location & Schedule

brighthush Store 0523 – Concord, NC, USA

Part‑time position with a flexible schedule that includes nights, weekends, and holidays. Ideal for students, parents, or anyone seeking a rewarding role that fits around other commitments.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

Join brighthush Today

As a Customer Experience Coordinator, you’ll be at the heart of our mission to deliver value and joy to every shopper. Your leadership will shape the daily interactions that turn first‑time visitors into loyal customers. If you’re passionate about retail, driven by results, and eager to grow within a forward‑thinking organization, we want to hear from you.

Apply now and become a pivotal part of the brighthush family—where your impact is felt, your growth is supported, and your career is built on a foundation of excellence.