Senior Customer Quality Agent – Remote EMEA (Germany, Czech Republic, Hungary, Poland) – Championing Automotive Quality Excellence, Customer Success, Continuous Improvement, and Cross‑Functional Collaboration at brighthush
About brighthush
brighthush is a global pioneer in automotive connectivity and sensor technology, driving the transition to safer, greener, and more interconnected transportation systems. Our portfolio spans next‑generation vehicles, smart grids, industrial automation, and AI‑powered data centers, empowering partners to innovate faster and more reliably. At brighthush, we live by the principles of integrity, responsibility, inclusion, innovation, and teamwork—values that shape every decision and every product we deliver. As a leader in the automotive ecosystem, we are committed to delivering quality that not only meets but exceeds expectations. We are looking for a Senior Customer Quality Agent to help us maintain that standard across the EMEA region.
Position Overview
In this fully remote role, you will serve as the critical bridge between our Tier‑1 customers and the cross‑functional teams that bring their products to market. Based in Germany, the Czech Republic, Hungary, or Poland, you will manage the end‑to‑end quality lifecycle for brighthush products, ensuring that customer expectations are not only met but surpassed. Your work will directly influence product reliability, customer satisfaction, and the growth of our market share in a highly competitive industry.
Key Responsibilities
- Customer Quality Management – Own and drive the full quality lifecycle for all brighthush products in the EMEA region, including the creation, monitoring, and continuous improvement of Customer Scorecards, PPAP/PPA Scorecards, and financial quality metrics.
- Continuous Improvement Leadership – Identify, prioritize, and manage improvement initiatives, ensuring timely approvals and successful implementation across production sites. Lead root‑cause analysis, corrective action plans, and follow‑up to guarantee lasting results.
- Rapid Issue Resolution – Respond promptly to customer inquiries and critical “red” issues, coordinating cross‑functional teams to deliver swift, effective solutions that protect brand reputation and customer trust.
- Market Growth Support – Partner with sales, product management, and customer service to identify opportunities for expanding market share and enhancing customer satisfaction, translating insights into actionable strategies.
- Escalation Management – Serve as the primary escalation point for quality matters, facilitating clear communication between customers and brighthush engineering, manufacturing, and quality teams.
- Audit & Compliance Assistance – Guide customers through audits at brighthush facilities, ensuring compliance with industry standards and internal policies, and proactively addressing audit findings.
- Data‑Driven Decision Making – Analyze quality data, generate actionable insights, and present findings to senior leadership and global quality teams, driving data‑backed decision making.
- Cross‑Regional Collaboration – Work closely with global teams to harmonize quality practices, share best practices, and drive regional initiatives such as the Green Scorecard Strategy.
- Technical Expertise Development – Stay current on automotive standards (ASPICE, Technical Cleanliness, Cybersecurity) and product knowledge (harnesses, battery systems, and the full brighthush portfolio).
Essential Qualifications
- Minimum of 3–5 years of experience in automotive quality management or a related field.
- Strong understanding of quality tools and methodologies (APQP, MSA, FMEA, VDA, AIAG, statistical analysis).
- Proficiency in automotive industry standards such as ASPICE and Technical Cleanliness.
- Demonstrated ability to manage PPAP/PPA processes and customer scorecards.
- Excellent written and verbal communication skills in English; additional European languages are a plus.
- Strong presentation and negotiation skills, with a proven track record of influencing cross‑functional teams.
- Self‑motivated, proactive, and capable of working independently in a remote environment.
- Willingness to travel up to 50 % of the time across the EMEA region (air, train, car, or sea).
Preferred Qualifications
- Advanced degree (MBA, Master’s in Engineering, or equivalent).
- Experience with Tier‑1 supplier processes and customer‑specific quality requirements.
- Knowledge of financial quality metrics (CoPQ, P&L impact, accruals).
- Background in battery systems, harness design, or other brighthush product areas.
- Experience leading cross‑regional improvement projects and driving cultural change.
Core Competencies
- Customer‑centric mindset with a passion for delivering exceptional service.
- Strategic agility – the ability to adapt quickly to changing priorities and market dynamics.
- Analytical thinking – turning data into actionable insights that drive quality and cost improvements.
- Collaboration – building strong relationships across cultures and disciplines.
- Leadership – inspiring teams to achieve quality excellence and continuous improvement.
Career Growth & Learning Opportunities
At brighthush, we believe that your professional development is as important as your day‑to‑day responsibilities. As a Senior Customer Quality Agent, you will:
- Participate in a structured mentorship program with senior quality leaders.
- Attend industry conferences, webinars, and training sessions on the latest automotive standards.
- Lead cross‑functional projects that expose you to manufacturing, engineering, and business strategy.
- Earn certifications in quality management, statistical analysis, and automotive standards.
- Progress to roles such as Quality Manager, Regional Quality Lead, or Director of Customer Quality.
Work Environment & Culture at brighthush
Our remote‑first model empowers you to work from the location that best suits your lifestyle while staying connected to a vibrant, global team. You will enjoy:
- Flexible working hours that respect work‑life balance.
- Regular virtual team‑building events and quarterly in‑person retreats.
- A culture of transparency, where ideas are welcomed and feedback is constructive.
- Access to digital collaboration tools that keep you connected with colleagues worldwide.
- Recognition programs that celebrate achievements and milestones.
Compensation & Benefits
While specific figures are tailored to experience and location, brighthush offers a competitive package that includes:
- Base salary aligned with industry standards.
- Performance‑based bonus structure.
- Health and wellness benefits (medical, dental, vision).
- Retirement savings plan with company match.
- Employee stock purchase program.
- Generous paid time off and flexible vacation policy.
- Wellness stipend for home office setup, fitness memberships, or mental health resources.
- Support for continuous learning through tuition reimbursement and professional development budgets.
Why Join brighthush?
At brighthush, you will be part of a mission‑driven organization that is shaping the future of automotive connectivity. You will work alongside passionate engineers, data scientists, and business leaders who are committed to innovation and quality. Your contributions will directly impact the reliability and safety of products that power the next generation of transportation and industrial solutions.
Ready to Make an Impact?
If you are a proactive, customer‑focused professional with a deep understanding of automotive quality systems, we invite you to apply. Join brighthush and help us turn every connection into a lasting partnership.