Experienced French‑Speaking Customer Success Manager – Driving Client Value & Growth in a Leading AI‑Powered Search Intelligence Platform
About brighthush
brighthush is a trailblazing search intelligence platform that harnesses patented AI technology to deliver unparalleled insights into the paid search landscape. Since 2012, we have empowered brands, marketers, and agencies to dominate their competitive arenas by providing a Whole Market View, Smart Monitor, and Local View that unlock clarity, optimize spend, and elevate ROI. Our clients include global leaders who rely on our data to stay ahead of the curve. In 2025, we celebrated eight major industry awards, including Best AI Search Software Solution at the US Search Awards and Best Software Innovation at the Global Search Awards.
Why Join brighthush?
At brighthush, you’ll experience the best of both worlds: the stability of an established, award‑winning company and the agility of a fast‑growing tech organization. We’re not a chaotic early‑stage startup; we’re a focused, scalable business that values autonomy, clear processes, and rapid impact.
- Strong Culture – Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27.
- Award‑Winning Product – Recognized as the Best AI Search Software Innovation at the 2025 US Search Awards.
- Trust‑Based Vacation – Take as much time off as you need, when you need it.
- Remote‑First – 52% of our team works fully remote; the rest enjoy hybrid work at our three global hubs (London, Austin, Sydney).
- Flexible Work – Design your own schedule and work from wherever you perform best.
- Career Growth – Bespoke training and “Sherpa” career plans guide your professional journey.
- Health & Well‑Being – Fully covered private medical insurance, 24/7 Employee Assistance Program, and access to HeadSpace.
- Family Care – Up to six months fully paid maternity leave and two months paternity leave.
- Pension & 401(k) – Competitive pension schemes available from day one.
- Home Office Stipend – $200 to set up your ideal remote workspace.
- Swag Welcome Gift – $70 credit to grab some brighthush merch.
Key Responsibilities
As a French‑speaking Customer Success Manager, you will be the primary partner for a portfolio of French and UK clients, ensuring they extract maximum value from our platform. Your day‑to‑day activities will include:
- Onboarding new clients with a structured, data‑driven approach that accelerates adoption.
- Conducting regular check‑ins and business reviews to monitor health scores, usage, and ROI.
- Providing actionable insights and best‑practice guidance that translate data into tangible results.
- Identifying upsell and cross‑sell opportunities in collaboration with Account Managers.
- Acting as a trusted advisor, translating client feedback into product enhancements.
- Managing stakeholder relationships up to C‑level, ensuring alignment with business objectives.
- Collaborating closely with Sales, Marketing, and Product teams to drive customer advocacy.
Your First 18 Months
First 30 Days – Immersion
Get up to speed on our product suite, business model, and internal processes. Complete onboarding training, shadow senior CSMs, and build foundational knowledge of the paid search ecosystem.
By 60 Days – Relationship Building
Begin engaging with a curated set of “green” clients. Schedule discovery calls, set expectations, and establish a cadence of communication. Aim to manage a book of up to 30 clients, scaling as you grow.
By 90 Days – Strategic Impact
Co‑own quarterly business reviews with Account Managers. Deliver strategic insights, guide clients through key milestones, and capture outcomes. Start building strong client health scores and referral relationships.
By 12 Months – Value Delivery
Achieve 90%+ gross revenue retention. Demonstrate clear value on existing subscriptions and scope upsell opportunities that drive growth.
By 18 Months – Leadership Potential
Establish yourself as a proven CSM at brighthush. Choose a path: deepen your Apply for this job