Seasoned Part‑Time Customer Experience Supervisor – Retail Leadership & Guest Engagement Specialist – Champion Exceptional Guest Journeys, Drive Team Excellence, and Elevate Store Performance at brighthush

Welcome to brighthush – Where Every Guest Feels at Home

brighthush is more than a retailer; it’s a movement that redefines how consumers experience designer and high‑end fashion at a fraction of the price. With a global footprint spanning North America, Europe, and Asia, we curate exclusive collections and deliver them to everyday shoppers through a vibrant, community‑centric retail model. Our success is built on relentless customer focus, a culture that celebrates diversity, and an unwavering commitment to innovation. Every brighthush store is a living, breathing hub where guests are welcomed, associates are empowered, and each day offers a fresh opportunity to exceed expectations.

Why a Part‑Time Role at brighthush is a Game‑Changer

As a part‑time Customer Experience Supervisor, you will be the linchpin that connects our brand promise to the front‑line experience. You’ll mentor a dynamic team, shape unforgettable shopping moments, and drive operational excellence—all while enjoying the flexibility that fits your lifestyle. Whether you’re a seasoned retail veteran or an ambitious newcomer, brighthush offers a platform for growth, learning, and meaningful impact.

Role Overview

In this role, you’ll lead a team of Associates to deliver exceptional service at the front of the store. Your leadership will ensure that every guest receives prompt, courteous assistance, loyalty programs are promoted effectively, and the store environment remains clean, organized, and inviting. You will embody brighthush’s commitment to integrity, teamwork, and customer delight.

Key Responsibilities

• Guest Engagement: Lead by example—greet guests, answer questions, and ensure a seamless shopping experience that turns first‑time shoppers into loyal advocates.
• Team Leadership: Assign registers, coordinate breaks, and manage POS coverage to maintain optimal staffing levels and a smooth flow of customer traffic.
• Training & Development: Mentor Associates on front‑end principles, personalize customer interactions, and promote loyalty programs to increase repeat business.
• Operational Excellence: Maintain store cleanliness, organization, and visual merchandising standards in line with the store plan and brand guidelines.
• Issue Resolution: Address customer concerns promptly, turning potential complaints into opportunities for delight and brand advocacy.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols to create a secure environment for guests and staff.
• Performance Management: Provide constructive feedback, recognize achievements, and collaborate with management on associate development and succession planning.
• Business Support: Participate in shrink reduction initiatives, credit promotion, and other store performance programs that drive profitability.
• Flexibility: Operate across a flexible schedule that includes evenings, weekends, and holidays as needed.
• Continuous Improvement: Identify opportunities to enhance customer experience and operational efficiency, and champion best practices across the team.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask and adapt swiftly to changing priorities or unexpected situations.
• Proven track record of training and motivating a team to achieve high performance.
• Commitment to upholding brighthush’s values of honesty, integrity, and confidentiality.
• Flexibility to work nights, weekends, and holidays as required.

Preferred Qualifications

• Experience with POS systems and cash handling procedures.
• Knowledge of loyalty program promotion and customer retention strategies.
• Background in safety compliance and store security protocols.
• Demonstrated ability to analyze performance metrics and implement improvement plans.
• Strong leadership presence and the ability to inspire a diverse team.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable guest experiences that drive loyalty.
• Leadership & Coaching: Ability to guide, develop, and motivate Associates to reach their full potential.
• Problem‑Solving: Quick, effective resolution of customer and operational issues.
• Communication: Clear, concise, and engaging verbal and written skills.
• Time Management: Prioritize tasks and manage multiple responsibilities efficiently.
• Adaptability: Thrive in a fast‑paced, dynamic retail environment.
• Integrity: Uphold confidentiality and ethical standards at all times.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem:

• Structured onboarding and continuous training programs tailored to your role.
• Access to leadership development workshops, mentorship, and cross‑functional projects.
• Clear career pathways from Associate to Store Manager, with internal mobility across our global network.
• Regular performance reviews and goal‑setting sessions to align your growth with brighthush’s strategic objectives.
• Opportunities to lead special initiatives, such as community outreach or sustainability projects.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and energetic workplace. Our culture is built on:

• Diversity & Inclusion: Celebrating unique perspectives and ensuring equal opportunity for all.
• Team Spirit: Encouraging peer support, knowledge sharing, and collective success.
• Innovation: Empowering associates to propose ideas that enhance guest experience and operational efficiency.
• Recognition: Regularly acknowledging outstanding performance through awards, shout‑outs, and tangible rewards.
• Work‑Life Balance: Flexible scheduling and part‑time options that respect personal commitments.

Compensation & Benefits

While the starting hourly rate for this part‑time position ranges from USD $16.00 to $16.50, compensation is influenced by your experience, skills, and performance. In addition to competitive pay, brighthush offers:

• Associate discount on merchandise.
• Employee Assistance Program (EAP) for personal and professional support.
• Health and wellness resources, including smoking cessation programs.
• Bereavement support and compassionate leave policies.
• 401(k) plan with company contributions and matching for eligible employees.
• Childcare and cell phone discounts.
• Pet and legal insurance options.
• Credit union membership benefits.
• Referral bonuses for bringing talented friends and family into the brighthush family.
• Additional benefits for eligible employees, such as medical, dental, vision, HSA, FSA, life insurance, disability coverage, paid parental leave, paid holidays, vacation, and sick leave.
• Auto and home insurance discounts.
• Scholarship programs and adoption assistance for qualifying employees.

How to Apply

Ready to elevate your retail career and make a lasting impact? Submit your application through the link below. We welcome candidates from all backgrounds and are committed to providing reasonable accommodations for qualified individuals with disabilities.

Apply to this job at brighthush

Closing Statement

At brighthush, we don’t just sell products—we create experiences that resonate with every guest. As a Part‑Time Customer Experience Supervisor, you will be the heartbeat of our store, guiding a team to deliver service that turns first‑time shoppers into lifelong advocates. If you are passionate about retail, thrive in a fast‑paced environment, and are eager to grow your leadership skills, we encourage you to join our vibrant team. Apply today and help us continue to set the standard for off‑price retail excellence.