Seasoned Part‑Time Customer Operations Specialist – Freight Coordination, Real‑Time Shipment Visibility & Proactive Client Engagement

About brighthush

brighthush is a trailblazing logistics partner that redefines freight transportation for the modern era. With a relentless focus on reliability, transparency, and customer satisfaction, we empower businesses to move goods across borders with confidence. Our culture is built on collaboration, continuous improvement, and a shared commitment to delivering excellence in every shipment.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity team that thrives on solving complex logistics challenges. We invest in your growth, provide cutting‑edge technology, and celebrate every milestone—big or small. Whether you’re a seasoned logistics professional or a motivated newcomer, you’ll find a place where your contributions matter and your career can accelerate.

Key Highlights

• Remote‑friendly work environment with flexible weekend hours
• Competitive hourly rate and performance bonuses
• 10+ business days of paid time off, health & wellness benefits, and equipment stipend
• Access to industry‑leading TMS platforms and real‑time shipment dashboards
• Mentorship from senior operations leaders and cross‑functional teams

Role Overview

As a Part‑Time Customer Operations Specialist, you will be the linchpin that keeps freight moving smoothly from pickup to delivery. Your day will involve building shipments in our TMS, monitoring progress, communicating proactively with customers and brokers, and resolving any operational hiccups before they become customer concerns. You’ll work the Saturday‑Sunday shift (8 am–6 pm CST), ensuring that every shipment is tracked, updated, and delivered on time.

What You’ll Do

1. Load Building & Shipment Setup

• Review incoming Delivery Orders (DOs) and extract shipment requirements.
• Accurately enter shipment details into the TMS, ensuring data integrity.
• Confirm shipment setup completion via email—reply “received, thank you” and include PO#, BKG#, or MBOL# in the subject line.
• CC relevant tracking teams and operational stakeholders to keep everyone in sync.
• Validate all shipment data before operational execution begins.

2. Load Coverage & Shipment Monitoring

• Verify that all shipments are fully covered before scheduled pickup times.
• Escalate uncovered shipments to brokers at least 2 hours prior to pickup.
• Track shipment progress in real time and communicate any delays proactively.
• Coordinate with internal teams on recovery trucks, carrier replacements, service interruptions, and late pickups or deliveries.

3. Customer Communication & Updates

• Provide daily ETA updates for pickup and delivery appointments.
• Share truck location details once shipments are loaded (e.g., “Truck is currently in Houston, TX with ETA to delivery at 09:00 AM”).
• Notify customers immediately upon driver arrival at shipper/receiver and departure from shipper/receiver, including exact timestamps.
• Alert customers when detention begins for OTR shipments (after 2 hours onsite).
• Inform brokers of late pickups, late deliveries, missed appointments, and service risks.
• Assist in determining next operational steps: customer communication, carrier replacement, or recovery truck coordination.

4. Import & Export Shipment Coordination

• Maintain and update shipment tracking charts for import and export freight.
• Update customer tracking sheets with appointments, container pull status, container numbers, holds or customs‑related issues, and delivery updates.
• Monitor and communicate container loading schedules, delivery schedules, port or terminal delays, and operational exceptions.
• Send final delivery documentation, charges, and PODs upon shipment completion.

Essential Qualifications

• Prior experience in logistics, freight operations, customer operations, dispatch, or transportation coordination.
• Exceptional attention to detail and ability to manage multiple shipments simultaneously.
• Strong organizational and follow‑up skills.
• Excellent written and verbal English communication skills.
• Proficiency in TMS systems and shipment tracking tools.
• Strong sense of urgency, accountability, and proactive problem‑solving.
• Comfortable working in fast‑paced transportation and logistics environments.
• Ability to work independently in a remote setting.

Preferred Qualifications

• Experience with international freight and customs compliance.
• Knowledge of freight brokerage platforms and carrier management.
• Familiarity with data analytics tools for performance reporting.
• Previous remote work experience with a proven track record of self‑management.

Key Skills & Competencies

• Operational Excellence – meticulous execution and continuous improvement.
• Customer‑Centric Communication – clear, concise, and proactive updates.
• Risk Management – early identification and escalation of operational issues.
• Technology Savvy – comfortable navigating TMS, CRM, and real‑time dashboards.
• Time Management – prioritizing tasks in a high‑volume environment.
• Collaboration – working seamlessly with brokers, carriers, and internal teams.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As you master the day‑to‑day responsibilities, you’ll have the chance to:

• Lead weekend shift operations and mentor new hires.
• Participate in cross‑functional projects to streamline processes.
• Earn certifications in logistics, supply chain management, or TMS administration.
• Advance to senior operations roles, such as Operations Manager or Freight Operations Lead.

Work Environment & Culture

Our remote‑first culture empowers you to work from anywhere while staying connected through daily stand‑ups, weekly syncs, and an open communication platform. We celebrate diversity, encourage innovation, and reward results. At brighthush, you’ll find a supportive team that values work‑life balance and professional growth.

Compensation & Perks

• Competitive hourly rate with performance‑based bonuses.
• 10+ business days of paid time off and flexible scheduling.
• Health, dental, and vision insurance (for full‑time equivalents).
• Equipment stipend and remote work setup support.
• Access to industry conferences, webinars, and continuous learning resources.

How to Apply

Ready to bring your logistics expertise to a forward‑thinking team? Click the link below to submit your application and join brighthush in delivering reliable, efficient freight solutions worldwide.