Seasoned Part‑Time Customer Service Supervisor – Retail Leadership & Customer Experience Champion with Growth Opportunities at brighthush

About brighthush

brighthush is not just a retailer; it’s a movement that redefines how the world shops. With a portfolio that spans high‑fashion, home décor, and everyday essentials, we bring style and savings to millions of customers worldwide. Our stores are more than brick‑and‑mortar locations—they are vibrant community hubs where curiosity meets commerce, and where every interaction is an opportunity to create lasting memories.

As a Fortune 100 leader in the off‑price retail space, brighthush thrives on data‑driven decision making, relentless innovation, and a culture that celebrates diversity, collaboration, and continuous learning. Whether you’re stepping into a flagship store, a bustling distribution center, or a dynamic home office, you’ll find a workplace that values curiosity, rewards initiative, and nurtures talent at every level.

Why This Role Matters

In the fast‑paced world of retail, the customer experience is the single most powerful differentiator. As a Part‑Time Customer Service Supervisor, you become the heartbeat of the brighthush experience. You’ll guide a team of Associates to deliver memorable moments for every shopper, ensuring that each visit ends with a smile and a sense of belonging. Your leadership will directly influence store performance, employee engagement, and brand loyalty.

Key Responsibilities

• Customer Experience Champion: Set the tone for exceptional service by modeling courteous, proactive interactions with every shopper. Celebrate customer success stories with the team and inspire a culture of hospitality.
• Team Leadership & Scheduling: Supervise front‑of‑store Associates, assign registers, coordinate breaks, and ensure seamless coverage during peak periods. Foster a supportive, inclusive team culture that empowers every member to excel.
• Training & Development: Mentor new and existing team members on front‑end principles, loyalty program promotion, and personalized customer engagement. Use a blend of on‑the‑job coaching and structured learning modules to accelerate skill growth.
• Operational Excellence: Maintain a clean, organized store environment that aligns with the store plan and brand standards. Proactively identify opportunities for process improvement and implement best practices.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into positive experiences that reinforce brand loyalty. Escalate complex issues to management when necessary.
• Communication & Collaboration: Provide clear, timely updates to management and Associates. Set priorities, celebrate progress through regular huddles, and conduct one‑on‑one meetings to support individual growth.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols. Foster a secure environment for both staff and shoppers, and lead by example.
• Program Promotion: Actively promote credit and loyalty programs, driving customer retention and revenue growth through targeted upselling and cross‑selling techniques.
• Loss Prevention & Shrink Management: Participate in shrink reduction initiatives, support the store’s financial health, and collaborate with security teams to mitigate risks.
• Continuous Improvement: Partner with store management to identify training needs, implement best practices, and share insights that elevate overall store performance.

Essential Qualifications

• Minimum of 1 year of retail experience, preferably in a supervisory or team‑lead capacity.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Demonstrated leadership experience, including coaching and motivating a diverse team.
• Flexibility to work nights, weekends, and holidays as required by store operations.

Preferred Qualifications

• Experience with point‑of‑sale (POS) systems and register management.
• Background in loss prevention or safety compliance.
• Proficiency in multiple languages to serve a diverse customer base.
• Prior exposure to loyalty program management and promotion.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for delivering memorable shopping experiences that exceed expectations.
• Leadership Presence: Ability to inspire confidence, drive performance, and model the brand’s values.
• Problem‑Solving: Quick, effective resolution of customer and operational issues, using analytical thinking and creativity.
• Collaboration: Works seamlessly with peers, supervisors, and cross‑functional teams to achieve shared goals.
• Adaptability: Thrives in dynamic environments, embraces change, and remains calm under pressure.
• Data‑Driven Decision Making: Uses metrics to guide coaching, store performance, and continuous improvement initiatives.

Career Growth & Learning Opportunities

At brighthush, your growth is our priority. As a part‑time supervisor, you’ll gain hands‑on experience in store operations, customer engagement, and people management—skills that are highly transferable across the retail industry. We offer:

• Structured onboarding and continuous training programs that cover everything from brand storytelling to advanced POS techniques.
• Mentorship from seasoned leaders who share their expertise, insights, and career roadmap.
• Access to internal job boards, career development workshops, and leadership bootcamps.
• Opportunities to transition into full‑time roles or move into corporate positions such as Store Manager, Operations Manager, Retail Strategy Analyst, or Customer Experience Lead.
• Regular performance reviews that highlight strengths, set growth targets, and align career aspirations with business objectives.

Work Environment & Company Culture

brighthush is more than a retailer; it’s a community. Our stores are vibrant hubs where teamwork, creativity, and respect flourish. We celebrate diversity, encourage open dialogue, and recognize the unique contributions of every employee. Whether you’re a seasoned professional or just starting your retail journey, you’ll find a welcoming environment that values your voice and supports your aspirations.

Compensation, Perks, and Benefits

While the hourly rate for this part‑time role ranges from $16.50 to $18.50, depending on experience and location, brighthush offers a comprehensive benefits package for eligible employees, including:

• Associate discount on all brighthush merchandise.
• Employee Assistance Program (EAP) for mental and financial wellness.
• Health, dental, and vision coverage (for eligible full‑time employees).
• 401(k) plan with company contributions and matching for full‑time staff.
• Paid time off, holidays, and vacation accruals.
• Auto and home insurance discounts.
• Pet and legal insurance options.
• Childcare and cell phone discounts.
• Referral bonuses for bringing talented friends into the brighthush family.
• Scholarship and adoption assistance programs.

How to Apply

Ready to elevate your retail career and make a real difference? Click the link below to submit your application and join the brighthush team. We look forward to discovering how your passion and expertise can help us continue to delight customers worldwide.

Apply to this position now

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.