Senior AI Customer Success Strategist – Remote – Driving ROI, Adoption, and Strategic Partnerships in Higher Education for brighthush

About brighthush

brighthush is a trailblazing AI‑powered platform that is redefining the way higher education institutions operate, engage, and innovate. Founded in 2015, we have partnered with universities, colleges, and research centers worldwide to automate complex administrative workflows, elevate student engagement, and unlock data‑driven insights that empower smarter decision‑making. With a vibrant team of 51‑200 professionals, brighthush blends cutting‑edge machine learning with a deep understanding of institutional challenges, delivering solutions that reduce operational friction and amplify the impact of every faculty member and student.

Why Join brighthush?

At brighthush, we cultivate a culture that thrives on curiosity, collaboration, and continuous learning. We champion an inclusive environment where every voice is heard and every idea has the potential to shape the future of learning. As a remote‑first organization, we give you the freedom to work from anywhere in the United States while maintaining a strong sense of community through regular virtual town halls, hackathons, and cross‑functional workshops. Our people are our greatest asset, and we invest heavily in their growth, well‑being, and professional fulfillment.

Role Overview

We are looking for an experienced AI Customer Success Strategist to become the trusted advisor for our university partners. In this role, you will champion the adoption of brighthush’s AI platform, ensuring that each institution realizes tangible ROI and operational efficiencies. You will collaborate closely with product, engineering, and operations teams to translate partner feedback into actionable roadmap items, while building executive relationships that drive long‑term partnership success.

Key Responsibilities

• Drive Partner Value & ROI: Craft compelling ROI narratives for each university, quantify impact, and proactively identify gaps that may hinder value realization.
• Uncover New Use Cases: Conduct in‑depth discovery sessions with institutional stakeholders to surface pain points, then partner with Field Engineers to scope and deliver AI solutions that address those needs.
• Build Trusted Advisor Relationships: Engage C‑level executives and departmental leaders across universities, positioning yourself as the go‑to thought partner on AI strategy and digital transformation.
• Drive Multi‑Stakeholder Alignment: Navigate complex institutional ecosystems, build consensus among diverse stakeholders, and inspire urgency for expanded AI adoption.
• Collaborate Cross‑Functionally: Work hand‑in‑hand with product, engineering, and operations teams to ensure seamless delivery, while surfacing partner feedback that informs future roadmap decisions.
• Ensure Product Adoption & Health: Monitor usage patterns, troubleshoot issues swiftly, and proactively identify at‑risk partners before problems become critical.
• Provide Market Insight: Share customer feedback and industry trends with leadership and product teams to shape future strategy and innovation.
• Champion Continuous Improvement: Lead post‑implementation reviews, capture lessons learned, and iterate on success frameworks to elevate the partner experience.
• Represent brighthush at Industry Events: Attend conferences, webinars, and roundtables to showcase our platform’s impact and gather market intelligence.

Essential Qualifications

• 6–10+ years of experience in management consulting, customer success, or strategic account management, with a proven track record of driving measurable outcomes for enterprise customers.
• Deep consultative skills: ability to uncover institutional pain points and architect solutions that deliver real value.
• Strong executive presence and communication skills, capable of engaging university leadership with credibility and influence.
• Entrepreneurial mindset with the ability to thrive in fast‑moving, high‑growth environments.
• Collaborative operator who partners seamlessly across teams and builds trust with internal and external stakeholders.
• Experience in B2B SaaS, AI/ML solutions, or management consulting.
• Background in Customer Success, Solution Engineering, Management Consulting, or other consultative client‑facing roles.
• Ability to balance strategic thinking with strong execution, from C‑suite conversations down to operational details.
• Proficiency in data analysis tools (e.g., SQL, Tableau, Power BI) to translate usage metrics into actionable insights.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Interest in higher education and a passion for improving student outcomes.
• Experience working with university IT or academic departments.
• Knowledge of AI/ML technologies and their application in higher‑education contexts.
• Prior experience in a remote‑first organization.
• Experience leading cross‑functional initiatives such as product roadmap sessions or industry research projects.

Skills & Competencies

• Strategic Account Management
• Customer Success & Retention
• Data‑Driven Decision Making
• Stakeholder Management
• Executive Communication
• Project Management
• Problem Solving & Critical Thinking
• Collaboration & Teamwork
• Adaptability & Resilience
• Change Management
• Negotiation & Influence

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Mentorship from senior leaders in product, engineering, and strategy.
• Regular training on emerging AI technologies, higher‑education trends, and customer success best practices.
• Opportunities to lead cross‑functional initiatives, such as product roadmap sessions or industry research projects.
• Clear career pathways into senior customer success, product management, or enterprise strategy roles.
• Annual learning stipend for courses, certifications, or conferences.
• Internal knowledge‑sharing sessions where you can present case studies and success stories.

Work Environment & Company Culture

Our culture is built on the principles of transparency, innovation, and impact. You’ll experience:

• Fully remote work with flexible hours to support work‑life balance.
• Regular virtual team‑building events, hackathons, and knowledge‑sharing sessions.
• A collaborative environment where ideas are encouraged and cross‑functional feedback is valued.
• Commitment to diversity, equity, and inclusion, with initiatives that celebrate diverse perspectives.
• Monthly “Innovation Fridays” where teams pitch new ideas and experiment with emerging technologies.
• Annual “Impact Day” where we showcase the measurable difference our platform makes in partner institutions.

Compensation & Benefits

While specific figures are not disclosed in the posting, brighthush offers a competitive total rewards package that typically includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to partner success metrics.
• Equity options to share in the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development budget and access to industry conferences.
• Remote work stipend to support home‑office setup.
• Wellness program including mental health resources and gym memberships.
• Flexible spending account for health and dependent care.

How to Apply

Ready to make a real difference in higher education? Submit your resume and a cover letter that highlights your experience driving ROI for enterprise customers and your passion for AI in education. We look forward to exploring how you can help brighthush’s university partners unlock the full potential of AI.