Seasoned Part‑Time Customer Support Specialist – Renewable Energy & Sustainability (m/w/d) – Remote, Student‑Focused, Empowering Solar Innovation at brighthush

About brighthush – Lighting the Path to a Greener Tomorrow

brighthush is more than a company; it’s a global movement dedicated to making solar power accessible, affordable, and effortless for every home, garden, and balcony. By blending cutting‑edge technology with a customer‑centric philosophy, we empower individuals to harness the sun’s energy and dramatically reduce their carbon footprints. Our mission is to democratize clean energy, and our vision is a world where every household can generate, store, and share renewable power with confidence and ease.

Founded by a team of engineers, entrepreneurs, and sustainability advocates, brighthush has grown from a small startup into a leading provider of modular solar solutions. We pride ourselves on our culture of innovation, collaboration, and continuous learning. Whether you’re a seasoned professional or a student eager to learn, you’ll find a place at brighthush where your ideas can shape the future of renewable energy.

Position Overview: Part‑Time Customer Support Specialist – Renewable Energy & Sustainability (m/w/d)

We’re looking for a motivated student who is currently pursuing a degree in Energy Technology, Environmental Engineering, Engineering Sciences, or Technical Business Administration. If you have a strong interest in renewable energy and enjoy helping customers navigate technical solutions, this role is tailor‑made for you. You will join our remote‑first Customer Support team, answer technical queries, guide customers through product selection, and collaborate closely with cross‑functional teams to ensure a seamless customer experience.

Why This Role Matters

Every question you answer, every problem you solve, and every piece of feedback you gather directly influences how people experience solar power. Your work will help turn complex technology into everyday solutions, ensuring that our customers feel confident, supported, and excited about their green investments. In a world where clean energy adoption is accelerating, your role is pivotal in driving customer satisfaction and accelerating the transition to a sustainable future.

Key Responsibilities – What You’ll Do Every Day

• Technical Support & Troubleshooting: Respond to inquiries about our solar products, explain how they work, and assist customers in diagnosing and resolving issues.
• Customer Consultation: Help prospective and existing customers choose the right solutions for their homes or gardens, and advise on installation and maintenance best practices.
• Complaint Management: Receive and analyze complaints, identify root causes, and work with engineering, sales, and marketing to deliver timely, satisfactory resolutions.
• CRM Documentation: Maintain detailed records of customer interactions, solutions, and follow‑up actions in our CRM system to ensure knowledge continuity.
• Market Intelligence: Monitor renewable‑energy trends, gather customer feedback, and provide insights that drive product and service improvements.
• Team Coordination: Collaborate with sales, engineering, and marketing to align on customer journeys and deliver a consistent brand experience.
• Product Knowledge Development: Continuously deepen your understanding of our product line, firmware updates, and integration capabilities to stay ahead of customer needs.
• Data Collection & Reporting: Capture key metrics, generate weekly reports, and present findings to senior stakeholders to inform strategic decisions.
• Customer Journey Mapping: Work with UX designers to map out touchpoints, identify friction points, and propose enhancements that improve overall satisfaction.

Essential Qualifications – What We Expect

• Current Enrollment: Actively enrolled in a Bachelor’s or Master’s program in Energy Technology, Environmental Engineering, Engineering Sciences, or Technical Business Administration.
• Language Proficiency: Fluent in German (written and spoken) and proficient in English (minimum B2 level). Additional languages are a plus.
• Technical Understanding: Basic knowledge of solar technology, energy generation, and distribution systems.
• Communication Skills: Excellent written and verbal communication, capable of translating complex technical concepts into clear, customer‑friendly language.
• Self‑Management: Ability to work independently, prioritize tasks, and meet deadlines in a flexible, remote environment.
• Team Player: Willingness to collaborate with interdisciplinary teams and participate in regular virtual meetings.
• Problem‑Solving Mindset: Demonstrated ability to diagnose issues quickly and propose effective solutions.
• Tech Savvy: Comfortable using CRM platforms, knowledge bases, and basic data tools.

Preferred Qualifications – What Makes You Stand Out

• Prior experience in customer service or technical support roles.
• Familiarity with CRM platforms such as Salesforce, HubSpot, or similar tools.
• Basic programming skills (Python, JavaScript) or experience with data analysis.
• Active involvement in student projects or sustainability initiatives.
• Certifications in renewable energy or energy efficiency.
• Experience with IoT devices or smart home integrations.
• Knowledge of EU energy regulations and compliance standards.

Core Competencies – Skills That Drive Success

• Problem‑Solving: Quickly identify root causes and propose practical solutions.
• Analytical Thinking: Interpret data and trends to better understand customer needs.
• Organizational Talent: Manage multiple inquiries simultaneously while maintaining clarity.
• Empathy: Recognize and respond to customers’ emotions and concerns with genuine care.
• Tech Enthusiasm: Passion for emerging technologies and a commitment to continuous learning.
• Multilingual Communication: Ability to converse in multiple languages enhances customer reach.
• Project Management: Coordinate tasks across teams and deliver on time.

Career Growth & Learning Opportunities – Your Development Path at brighthush

At brighthush, we believe in nurturing talent. As a part‑time student, you will receive:

• Mentor‑led onboarding that accelerates your understanding of our product portfolio and processes.
• Regular training sessions on solar technology, customer communication, and soft skills.
• Opportunities to participate in cross‑functional projects that have real impact on our products and customers.
• Access to a network of seasoned engineers, sales professionals, and marketing experts eager to share knowledge.
• Potential pathways to full‑time roles after graduation, should you wish to continue your journey with brighthush.
• Leadership development workshops that prepare you for future managerial responsibilities.
• Annual hackathons and innovation challenges where you can propose new features or services.

Work Environment & Company Culture – Why brighthush is a Great Place to Work

Our culture is built on openness, innovation, and a deep commitment to sustainability. We foster:

• Flexible working hours and a fully remote model that fits your study schedule.
• An inclusive environment where diversity is celebrated and individual perspectives are valued.
• Regular virtual team events, hackathons, and workshops that encourage idea exchange and personal growth.
• A transparent feedback system that supports continuous learning and career advancement.
• Active engagement in social responsibility initiatives, supporting local communities and advancing a sustainable future.
• Monthly “Green Spotlight” sessions where team members share sustainability hacks and innovations.
• Access to a digital wellness platform offering fitness, mindfulness, and mental health resources.

Compensation & Benefits – What You’ll Receive

We offer a competitive hourly rate of EUR 28.91 per hour, aligned with market standards for student roles in the renewable energy sector. In addition, you will enjoy:

• Flexible scheduling that adapts to your academic commitments.
• A dedicated professional development budget for certifications, courses, or conferences.
• Discounted access to our solar solutions for personal use.
• Participation in our wellness program, including fitness and mindfulness resources.
• Regular virtual team outings and networking events to build community.
• Potential equity participation for long‑term employees who demonstrate exceptional impact.
• Annual performance bonuses based on customer satisfaction metrics and project contributions.

How to Apply – Your Next Step

If you are ready to combine your passion for renewable energy with outstanding customer service, we would love to hear from you. Please submit your résumé, a cover letter, and any relevant certificates to [email protected]. Alternatively, you can apply directly through our careers portal at https://brighthush.com/careers.

We Look Forward to Meeting You!

At brighthush, we are committed to ensuring that everyone has access to clean, renewable energy. Join our team and help us make the world a greener place—one customer, one product, one step at a time.