Seasoned Part‑Time Retail Customer Experience Coordinator – North Hills Crossing – Champion Guest Delight, Lead Front‑of‑Store Excellence, and Shape the Future of Service at brighthush

About brighthush

brighthush is a trailblazer in the off‑price retail arena, renowned for marrying premium quality with unbeatable affordability. With a footprint that stretches across the United States, Canada, and the United Kingdom, we have cultivated a reputation for relentless innovation, customer obsession, and a culture that prizes diversity, collaboration, and continuous learning. Our stores are more than just shopping destinations; they are vibrant communities where shoppers uncover unique treasures and employees thrive in an environment that rewards creativity, initiative, and a passion for service.

Why This Role Matters

In the fast‑moving world of retail, the customer experience is the single most powerful differentiator. As a Part‑Time Retail Customer Experience Coordinator, you will be the linchpin that turns everyday interactions into memorable moments. Whether you bring years of seasoned retail expertise or a fresh, energetic perspective, brighthush offers you a platform to grow, learn, and make a tangible impact on both shoppers and your teammates. Your leadership will shape the way customers feel when they step into our North Hills Crossing store, and your influence will ripple across the entire team, driving higher satisfaction scores, increased sales, and a stronger brand reputation.

Key Responsibilities

• Customer Experience Leadership: Champion a culture of exceptional service by modeling courteous, proactive, and personalized interactions with every customer. Set the tone for the store’s guest‑first mindset and inspire associates to exceed expectations.
• Front‑of‑Store Team Oversight: Lead a dynamic front‑of‑store team of associates, ensuring they are motivated, well‑trained, and aligned with store objectives. Foster a collaborative environment where every team member feels valued and empowered.
• Operational Excellence: Assign registers, manage POS coverage, coordinate breaks, and maintain a clean, organized, and safe store environment. Ensure operational flow supports a seamless customer journey from entry to checkout.
• Training & Development: Design and deliver engaging training sessions on front‑end principles, loyalty program promotion, and customer engagement techniques. Mentor associates to elevate their skill set and confidence, creating a pipeline of future leaders.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into opportunities for delight. Escalate complex issues to management while maintaining composure and professionalism.
• Performance Management: Communicate priorities clearly, provide constructive feedback, and recognize achievements to foster a high‑performing team. Conduct regular performance reviews and set actionable goals that align with store and corporate objectives.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols, ensuring a secure environment for staff and shoppers alike. Conduct regular safety briefings and audits to mitigate risks.
• Sales & Loyalty Promotion: Drive the adoption of credit and loyalty programs, contributing to revenue growth and customer retention. Educate customers on program benefits and incentives, and track enrollment metrics.
• Loss Prevention: Participate in shrink reduction initiatives, safeguarding merchandise and supporting the store’s profitability. Monitor inventory, report discrepancies, and collaborate with loss prevention teams.
• Continuous Improvement: Collaborate with management to refine processes, enhance customer touchpoints, and implement best practices. Leverage data and feedback to drive operational excellence and identify opportunities for innovation.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced environment.
• Flexibility to work a varied schedule, including nights, weekends, and holidays.
• Proficiency in using point‑of‑sale (POS) systems and basic computer applications.
• Demonstrated ability to train and mentor others, fostering a collaborative team culture.
• Commitment to upholding the highest standards of honesty, integrity, and confidentiality.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer experience.
• Knowledge of loyalty program structures and promotional strategies.
• Background in loss prevention or inventory management.
• Leadership training or certification in retail management.
• Fluency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable shopping experiences.
• Leadership Presence: Ability to inspire, coach, and empower team members.
• Analytical Thinking: Use data and feedback to drive continuous improvement.
• Adaptability: Thrive in dynamic situations and pivot quickly when priorities shift.
• Problem‑Solving: Resolve issues efficiently while maintaining composure.
• Team Collaboration: Work seamlessly with peers, supervisors, and cross‑functional partners.
• Time Management: Prioritize tasks and meet deadlines in a fast‑moving environment.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by your ambition and performance. As a Retail Customer Experience Coordinator, you will:

• Gain exposure to store operations, merchandising, and customer engagement strategies.
• Develop leadership skills through hands‑on coaching and management responsibilities.
• Access internal training programs, workshops, and mentorship initiatives designed to accelerate your growth.
• Position yourself for advancement into full‑time management roles, such as Assistant Store Manager or Store Manager.
• Benefit from a culture that rewards innovation, initiative, and results.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive workplace where every voice is heard. Our culture is built on:

• Diversity & Inclusion: We celebrate differences and create an environment where all employees can thrive.
• Collaboration: Teamwork is at the core of our success; we encourage open communication and shared problem‑solving.
• Employee Development: Continuous learning is a priority, with resources available to help you grow personally and professionally.
• Recognition & Rewards: Outstanding performance is celebrated through awards, bonuses, and public acknowledgment.
• Community Engagement: We actively participate in local initiatives, volunteer programs, and charitable events.

Compensation & Benefits

While the exact hourly rate is competitive and commensurate with experience, brighthush offers a comprehensive benefits package for eligible employees, including:

• Employee discount on merchandise.
• Health, dental, and vision insurance (for eligible part‑time employees).
• Retirement savings plan with company match (for eligible employees).
• Paid time off, holidays, and sick leave (for eligible employees).
• Employee assistance programs, including counseling and wellness resources.
• Professional development and tuition reimbursement opportunities.
• Flexible scheduling to accommodate personal commitments.

How to Apply

Ready to elevate the customer experience and lead a dynamic team at brighthush? Submit your application today and join a company that values innovation, service, and growth. We look forward to welcoming you to our North Hills Crossing store and exploring the possibilities together.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.