Seasoned Pharmacy Benefit Specialist & Customer Care Champion – Hybrid Remote & Onsite Orientation – Full‑Time 7‑10 Hour Shifts – Join brighthush

Introduction

Imagine stepping into a role where every conversation you have directly improves someone’s health journey. At brighthush, we are redefining how people experience pharmacy benefits by blending cutting‑edge technology with a human touch. We deliver clear, compassionate, and personalized support that demystifies prescription coverage and simplifies medication management. If you thrive on solving complex problems, enjoy guiding people through the maze of prescription coverage, and want to grow in a fast‑growing, customer‑centric environment, this position is your next big step.

About brighthush

brighthush is on a mission to transform the way people experience health and wellness. By marrying technology with empathy, we empower every member with clear, compassionate, and personalized support that demystifies pharmacy benefits and simplifies medication management. Our platform helps clients navigate the complex world of prescription coverage, mail‑order services, and health‑care options with confidence and ease.

We are a fast‑growing, customer‑centric organization that values innovation, integrity, and inclusivity. Our team is made up of passionate professionals who thrive on collaboration, continuous learning, and a shared commitment to improving the lives of the people we serve. If you are looking for a role that offers meaningful impact, professional growth, and a supportive work environment, brighthush is the place for you.

Why Join brighthush?

• Hybrid Flexibility: Begin with an onsite orientation to meet your teammates and learn our culture, then transition to a fully remote role after training.
• Comprehensive Training: A 6‑week, hands‑on program that blends live coaching, self‑paced modules, and leadership engagement to set you up for success.
• Career Pathways: Clear progression routes into senior support roles, team leadership, or specialized pharmacy benefit positions.
• Inclusive Culture: A workplace that celebrates diversity, encourages open dialogue, and supports work‑life balance.
• Competitive Compensation: Base salary plus performance bonuses, health benefits, and a generous paid‑time‑off policy.

Key Responsibilities

As a Customer Care Representative at brighthush, you will be the frontline advocate for our members, ensuring they receive accurate, timely, and empathetic assistance with their pharmacy benefit plans. Your day‑to‑day activities will include:

• Handling inbound calls from members seeking information about prescription insurance, medication coverage, and mail‑order services.
• Providing clear explanations of benefit options, formulary tiers, copay structures, and out‑of‑pocket costs.
• Assisting members in navigating the mail‑order prescription process, including order placement, tracking, and troubleshooting.
• Documenting all interactions accurately in our CRM system, ensuring compliance with HIPAA and regulatory standards.
• Escalating complex issues to the appropriate specialist while maintaining a positive member experience.
• Collaborating with cross‑functional teams (claims, pharmacy, IT) to resolve member inquiries efficiently.
• Participating in continuous improvement initiatives, sharing insights and best practices to enhance service quality.

Essential Qualifications

• Minimum of 1 year experience in a customer‑facing role (call center, retail, hospitality, or military).
• Proficiency with Windows‑based applications and ability to multitask across multiple screens.
• High school diploma or equivalent; associate’s degree preferred.
• Strong verbal communication skills and courteous telephone etiquette.
• Demonstrated empathy, patience, and a genuine desire to improve member quality of life.
• Reliability and adherence to scheduling standards.
• Basic understanding of healthcare terminology and pharmacy benefit concepts (preferred).

Preferred Qualifications

• 6+ months of experience in a healthcare or pharmacy support environment.
• Problem‑solving skills with a positive, productive mindset.
• Experience with HIPAA compliance and data privacy protocols.
• Ability to thrive in a fast‑paced, evolving call center environment.

Skills & Competencies

• Communication: Clear, concise, and empathetic verbal communication.
• Technical Proficiency: Comfortable navigating multiple applications simultaneously.
• Problem Solving: Ability to analyze issues and provide effective solutions quickly.
• Adaptability: Flexibility to handle a variety of call types and changing processes.
• Team Collaboration: Willingness to work with peers and leaders to achieve common goals.
• Time Management: Efficiently manage call volume while maintaining high service quality.

Training & Onboarding

Our training program is designed to set you up for success from day one.

• Onsite Orientation: Join us on Friday, 11/6 for a full‑day orientation to meet the team, learn about brighthush’s culture, and get hands‑on with our systems.
• Remote Training: Starting 11/9, you will complete a 6‑week virtual training program that blends live instructor sessions, self‑paced modules, and real‑time coaching.
• Work‑From‑Home Criteria: Maintain a reliable internet connection, a secure workspace free from distractions, and successfully complete all training milestones.
• Compliance: Adherence to HIPAA and all relevant governmental regulations is mandatory throughout your tenure.

Shift Schedules

All shifts run Monday‑Friday. Post‑training schedules are flexible and agreed upon with the business.

• 7 a.m. – 3:30 p.m. (Need 2 representatives)
• 8 a.m. – 4:30 p.m. (Need 3 representatives)
• 10:30 a.m. – 7 p.m. (Need 6 representatives)

Benefits & Perks

• Competitive base salary plus performance bonuses.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off and flexible holiday scheduling.
• Professional development budget and tuition reimbursement.
• Employee wellness program, including virtual fitness classes and mental health resources.
• Team‑building events, both virtual and in‑person.

Our Culture at brighthush

We believe that a supportive, inclusive environment fuels innovation and drives results. At brighthush, you’ll find:

• A collaborative atmosphere where every voice is heard.
• Opportunities to contribute ideas that shape the future of our services.
• Regular feedback loops and transparent communication from leadership.
• A focus on work‑life balance, with flexible scheduling and remote options.
• A commitment to diversity, equity, and inclusion, ensuring that all employees feel respected and valued.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the industry we serve. We offer:

• Clear progression into senior support roles, team leadership, or specialized pharmacy benefit positions.
• Access to ongoing training, certifications, and workshops to deepen your expertise.
• Mentorship programs pairing you with experienced leaders who can guide your professional journey.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Annual performance reviews that align your goals with the company’s vision and reward your contributions.

How to Apply

Ready to make a difference in people’s health journeys? Click the link below to submit your application and join the brighthush team.

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brighthush – Your Future Starts Here

At brighthush, we’re not just offering a job; we’re offering a career that matters. If you are passionate about helping others, thrive in a dynamic environment, and are ready to grow professionally, we want to hear from you. Join us and become part of a team that is dedicated to making healthcare simpler, more transparent, and more compassionate for everyone.