Seasoned Pharmacy Technician & Customer Care Specialist – Championing Oncology Pharmacy Operations & Patient Support – Louisville, KY – Join brighthush

Welcome to brighthush – Pioneering the Future of Oncology Pharmacy Care

At brighthush, we’re more than a pharmacy; we’re a movement dedicated to transforming how oncology and rare‑disease patients receive medication and support. Our innovative model connects patients, oncologists, hematologists, payers, and manufacturers in a seamless ecosystem that prioritizes precision, compassion, and speed. Every prescription processed, every call answered, and every data point analyzed is a step toward a healthier, more hopeful future for those battling life‑threatening illnesses.

Our mission is simple yet powerful: to better the lives of those battling cancer and rare diseases. We believe that compassion should always outweigh numbers, and that every team member plays a vital role in delivering exceptional care. If you’re passionate about making a tangible difference, thrive in a collaborative environment, and want to grow both professionally and personally, brighthush is the place for you.

Why brighthush is the Right Choice for Your Career

• Impactful Work: Every shift you work directly supports patients and providers, ensuring timely medication delivery and resolving critical care issues.
• Growth Opportunities: We invest in your development through tuition reimbursement, mentorship programs, and clear career pathways from technician to leadership roles.
• Inclusive Culture: Our team values teamwork, respect, integrity, and passion. We celebrate diversity and foster an environment where every voice is heard.
• Competitive Compensation: Starting at $22.00 per hour, with a $5,000 sign‑on bonus for new hires before December 31, 2026.
• Comprehensive Benefits: 401(k) match, paid time off, paid holidays, life and disability insurance, and more.

About brighthush – Where Compassion Meets Innovation

brighthush was founded on the belief that every patient deserves the best possible care, no matter how complex their condition. We combine cutting‑edge technology with a human‑centered approach to create a pharmacy experience that is faster, more accurate, and more empathetic than ever before. Our team of pharmacists, technicians, data scientists, and customer‑care specialists work together to streamline the entire medication journey—from prescription receipt to final delivery—while keeping the patient’s well‑being at the core of everything we do.

In Louisville, KY, our flagship pharmacy serves as a hub of innovation, research, and community outreach. While the role you’ll fill is remote, you’ll receive onsite training to immerse yourself in our culture and workflow. You’ll be part of a supportive team that values respect for diverse perspectives, integrity in every interaction, and a passion for patient outcomes.

Key Responsibilities – Your Role as the Linchpin of Customer Care

As a Pharmacy Technician & Customer Care Specialist, you will be the central hub in our customer care workflow, ensuring that every escalation is handled efficiently and accurately. Your day‑to‑day tasks will include:

• Managing the customer care escalation email workflow, prioritizing and triaging issues for timely resolution.
• Collaborating with the Customer Service Manager to address all sales team escalations on a daily basis.
• Processing exception reports from the VP of Pharmacy Operations and ensuring all items are resolved.
• Reporting potential escalation blockers to the Customer Care Manager and proposing actionable solutions.
• Applying knowledge of CPR+ and billing claim responses to support accurate claim processing.
• Escalating complex issues to the appropriate Pharmacy Director, sales representative, or analytics team.
• Working cross‑functionally with other departments to resolve customer problems, updating system databases, and notifying stakeholders of resolution steps.
• Executing projects assigned by the Customer Service Manager, demonstrating initiative and project management skills.
• Maintaining meticulous records of all interactions, ensuring compliance with HIPAA and other regulatory requirements.
• Participating in continuous improvement initiatives to streamline workflows and enhance customer satisfaction.

Essential Qualifications – What We Expect

• Education: High School Diploma required; Bachelor’s degree preferred.
• Experience: 1–2 years of pharmacy billing or certified pharmacy technician experience.
• Licenses: State Pharmacy Technician License/Registration (per State Board of Pharmacy) and National Pharmacy Technician Certification (CPhT via brighthush) with at least 1 year of experience.
• Proficiency in customer service, problem solving, and excellent verbal and written communication skills.
• Ability to work independently with minimal guidance, demonstrating strong self‑management and initiative.
• Strong attention to detail and a commitment to accuracy in all tasks.
• Familiarity with electronic health record systems and pharmacy software.

Preferred Qualifications – Bonus Points for You

• Experience in oncology or specialty pharmacy settings.
• Familiarity with pharmacy information systems (e.g., brighthush, brighthush, or similar platforms).
• Knowledge of insurance billing, claim adjudication, and reimbursement processes.
• Demonstrated ability to manage multiple priorities in a fast‑paced environment.
• Strong analytical skills and attention to detail.
• Experience with data analytics tools and reporting dashboards.
• Previous involvement in process improvement or quality assurance projects.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for patient advocacy and a commitment to delivering exceptional service.
• Communication: Clear, concise, and empathetic communication with patients, providers, and internal teams.
• Problem‑Solving: Ability to diagnose issues quickly, propose solutions, and follow through to resolution.
• Technical Proficiency: Comfortable navigating pharmacy software, databases, and electronic health records.
• Team Collaboration: Works effectively with cross‑functional teams, fostering a culture of shared success.
• Adaptability: Thrives in a dynamic environment, adjusting to new processes and evolving patient needs.
• Time Management: Prioritizes tasks efficiently to meet deadlines and maintain high service levels.
• Compliance Awareness: Understands regulatory requirements and ensures adherence in all activities.

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Pharmacy Technician & Customer Care Specialist, you will have the chance to:

• Progress into senior technician roles, team lead positions, or pharmacy operations management.
• Participate in ongoing training programs covering oncology pharmacology, advanced billing, and regulatory compliance.
• Earn certifications such as Certified Oncology Pharmacy Technician (COPT) or Certified Pharmacy Technician (CPhT) through our tuition reimbursement program.
• Attend industry conferences, webinars, and workshops to stay ahead of emerging trends in oncology care.
• Contribute to process improvement initiatives, influencing how we deliver care to patients nationwide.
• Take on leadership projects that shape the future of our customer‑care strategy.
• Receive mentorship from senior leaders who are committed to your professional growth.

Work Environment & Company Culture – Where Compassion Meets Innovation

Our Louisville, KY pharmacy is a hub of innovation and compassion. While the role is remote, you will receive onsite training to immerse yourself in our culture and workflow. You’ll be part of a supportive team that values:

• Respect for diverse perspectives and inclusive decision‑making.
• Integrity in every interaction, ensuring transparency and trust.
• Passion for patient outcomes, driving continuous improvement.
• Work‑life balance, with flexible scheduling and remote work options.
• Collaborative teamwork that encourages idea sharing and collective problem‑solving.
• Recognition and celebration of individual and team achievements.

Compensation & Benefits – We Value Your Expertise

• Base Salary: Starting at $22.00 per hour, with potential for overtime and performance bonuses.
• Sign‑On Bonus: $5,000 for new hires starting before December 31, 2026.
• 401(k) with Match: Save for the future with company matching contributions.
• Paid Time Off & Holidays: Generous PTO and paid holidays to recharge and celebrate.
• Health & Wellness: Company‑paid life insurance, short‑term and long‑term disability coverage.
• Professional Development: Tuition reimbursement for relevant courses and certifications.
• Additional Perks: Employee discounts, wellness programs, and a supportive work community.
• Remote Work Flexibility: Work from anywhere with a reliable internet connection.

How to Apply – Take the First Step Toward an Impactful Career

Ready to make a difference in the lives of patients and providers? Join brighthush and become part of a team that values compassion, teamwork, and innovation. Click the link below to submit your application and take the first step toward an impactful career.

Apply to this job now

We look forward to welcoming you to the brighthush family, where your expertise and passion will help shape the future of oncology pharmacy care.