Seasoned Rebate & Customer Success Coordinator – Remote, Performance‑Driven HVAC Solutions Specialist at brighthush

About brighthush

brighthush is a trailblazer in the HVAC industry, redefining how homes and businesses experience indoor comfort. With a nationwide footprint and a portfolio that blends cutting‑edge technology, sustainable solutions, and unparalleled service, we empower our customers to enjoy reliable, energy‑efficient heating, ventilation, and air‑conditioning systems. Our mission is simple yet ambitious: make indoor comfort accessible, affordable, and effortless for every household and commercial space across the United States.

At brighthush, we don’t just install HVAC systems – we build lasting relationships. Our culture is rooted in integrity, collaboration, and a relentless pursuit of excellence. We celebrate curiosity, champion continuous learning, and reward innovation. As we expand our reach, we’re looking for passionate, detail‑oriented professionals who want to make a tangible impact on our customers’ lives and help shape the future of the HVAC industry.

Why Join brighthush?

Working with brighthush means becoming part of a forward‑thinking, remote‑first organization that values your expertise and your well‑being. Here’s what you’ll enjoy:

• Fully Remote Work: No commute, flexible scheduling within U.S. Pacific Time business hours, and the freedom to work from anywhere.
• Competitive Compensation: Base pay of $8–$10 per hour, complemented by a performance‑based commission structure that rewards your success.
• Comprehensive Training & Mentorship: Structured onboarding, ongoing skill development, and mentorship programs designed to accelerate your career.
• Industry‑Leading Tools: Access to a robust CRM platform, advanced analytics dashboards, and a suite of collaboration tools that streamline your workflow.
• Health & Wellness: Health, dental, and vision benefits for full‑time employees, along with a generous paid time off policy.
• Community & Culture: Regular virtual team events, coffee chats, and a supportive community that celebrates achievements and fosters personal growth.

Role Overview

As a Rebate & Customer Success Coordinator at brighthush, you will be the linchpin in our rebate pipeline, ensuring that every eligible customer receives the rebates they deserve while simultaneously driving new business through outbound outreach. Your role blends meticulous data management, proactive customer engagement, and strategic collaboration with cross‑functional teams to deliver exceptional value to our clients.

Key Responsibilities

• Rebate Pipeline Management: Oversee a dynamic pipeline of approximately 300 customer rebate applications, ensuring timely and accurate processing from start to finish.
• Eligibility Assessment: Review customer accounts to identify government and manufacturer rebate opportunities, applying eligibility criteria with precision and ensuring compliance with all regulations.
• Customer Outreach: Conduct consistent follow‑up via phone, email, and text to collect missing documentation, signatures, and confirmations, turning potential leads into satisfied customers.
• CRM & Data Integrity: Maintain up‑to‑date records in our CRM system, update spreadsheets, and document detailed notes for each customer interaction to support data‑driven decision making.
• Internal Coordination: Work closely with sales, finance, and service teams to ensure seamless submission and approval of rebate applications, acting as the central point of contact for all rebate‑related inquiries.
• Outbound Campaign Support: Execute outbound calling campaigns to promote discounted HVAC service offers, generate leads, and nurture new opportunities for the sales team.
• Process Improvement: Identify bottlenecks, propose workflow enhancements, and implement best practices to increase efficiency, reduce errors, and elevate customer satisfaction.
• Administrative Excellence: Perform additional administrative and operational tasks as needed, contributing to the overall success of the customer success function.

Essential Qualifications

• Prior experience as a Customer Service Representative (CSR) or in a customer support role, preferably within a service‑oriented environment.
• Comfortable with frequent outbound calls and persistent follow‑up to secure documentation and close deals.
• Excellent English communication skills (verbal and written) – C1/C2 proficiency, with the ability to convey complex information clearly and concisely.
• Highly organized with exceptional attention to detail and a methodical approach to task management.
• Proactive, reliable, and capable of working independently with minimal supervision.
• Proficiency in CRM systems, Microsoft Excel, spreadsheets, and other business software.
• Strong time‑management skills, able to juggle multiple customer accounts simultaneously while meeting deadlines.

Highly Preferred Experience

• Background in customer documentation, administrative coordination, or case management, with a track record of accuracy and efficiency.
• Experience in home services, construction, utilities, or related industries, where you’ve navigated complex regulatory environments.
• Outbound sales, appointment setting, or lead generation experience, demonstrating a knack for turning prospects into revenue.
• Familiarity with rebate or incentive programs and government regulations, enabling you to guide customers through the entire process.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for helping customers navigate complex rebate processes and ensuring a smooth experience.
• Analytical Thinking: Ability to interpret data, spot trends, and make data‑driven decisions that improve processes and outcomes.
• Communication Excellence: Clear, concise, and persuasive communication across multiple channels, from email to phone to text.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities and new challenges.
• Team Collaboration: Work effectively with cross‑functional teams to achieve shared goals and deliver on commitments.
• Problem‑Solving: Identify root causes of issues and implement sustainable solutions that enhance customer satisfaction and operational efficiency.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Rebate & Customer Success Coordinator, you’ll have the chance to:

• Advance into senior customer success roles, such as Customer Success Manager or Director of Customer Experience.
• Transition into sales, marketing, or operations based on your interests and strengths.
• Earn certifications in CRM platforms, data analytics, or HVAC industry standards to broaden your expertise.
• Participate in leadership development programs and mentorship initiatives that prepare you for future leadership roles.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends and network with industry leaders.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere while staying connected through:

• Weekly virtual stand‑ups and monthly all‑hands meetings that keep everyone aligned and informed.
• Real‑time collaboration tools like Slack, Microsoft Teams, and Asana that facilitate seamless communication.
• Regular virtual coffee breaks and team‑building activities that foster camaraderie and a sense of belonging.
• A transparent performance review process that recognizes achievements and provides constructive feedback for continuous improvement.

Compensation & Benefits

We offer a competitive compensation package designed to reward your hard work and dedication:

• Base Pay: $8–$10 per hour, commensurate with experience and performance.
• Performance‑Based Commission: Earn additional income tied to key performance indicators (KPIs) such as rebate approval rates, customer satisfaction scores, and outbound lead generation.
• Health & Wellness: Comprehensive health, dental, and vision insurance for full‑time employees, along with wellness resources and support.
• Paid Time Off: Generous PTO policy, including vacation, sick leave, and personal days, to support work‑life balance.
• Professional Development: Reimbursement for relevant courses, certifications, and industry events to help you grow your skill set.
• Employee Recognition: Quarterly awards, spot bonuses, and public acknowledgment of outstanding contributions.

How to Apply

If you’re ready to take ownership of a critical customer success function, drive measurable results, and grow your career in a supportive, remote environment, we want to hear from you. Submit your application through our career portal and join the brighthush team today!