Seasoned Remote 2nd Shift Customer Care Representative – Telehealth & Community Care Support Specialist (Texas) – Drive Patient Success & Join the Innovative Team at brighthush

About brighthush

brighthush is a pioneering force in the telehealth and community care arena, dedicated to dismantling the barriers that prevent people from accessing the care they deserve. With a clear mission to build a healthier, more connected world, we empower individuals across Texas and beyond to receive personalized, high‑quality support from the comfort of their homes. Our culture thrives on innovation, collaboration, and continuous learning, and we’re actively seeking passionate, driven professionals to join our expanding team.

Why brighthush?

• Make a tangible difference in the lives of patients and families every day.
• Join a forward‑thinking organization that values your ideas and contributions.
• Benefit from a supportive, multilingual environment that operates 24/7, 365 days a year.
• Enjoy a comprehensive rewards program that goes beyond the paycheck.
• Work remotely from the comfort of your own home while staying connected to a vibrant, global team.
• Grow your career through structured training, mentorship, and clear advancement pathways.
• Be part of a company that celebrates diversity, inclusion, and the unique perspectives each team member brings.

Position Overview

As a Remote 2nd Shift Customer Care Representative at brighthush, you will be the frontline ambassador of our brand, handling inbound calls from members, clients, and partner facilities. Your role is pivotal in ensuring that every interaction reflects our commitment to exceptional service and care. You will manage a high volume of calls—typically 60 to 80 per day—while maintaining accuracy, empathy, and efficiency. This position is ideal for individuals who thrive in a fast‑paced, remote environment and are passionate about improving patient outcomes through outstanding customer support.

Key Responsibilities

• Answer inbound calls from members, clients, and facilities with professionalism and a solution‑oriented mindset.
• Resolve inquiries related to appointments, billing, coverage, and general program information.
• Document all interactions accurately in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Escalate complex issues to the appropriate internal teams while maintaining a positive customer experience.
• Participate in ongoing training sessions to stay current on product updates, policies, and industry best practices.
• Contribute to continuous improvement initiatives by providing feedback on process enhancements.
• Maintain a calm, courteous demeanor during peak call periods, including weekends and high‑volume days.
• Collaborate with cross‑functional teams to resolve member concerns and improve service delivery.
• Adhere to all company policies, quality standards, and regulatory requirements.
• Track and report key performance metrics, such as call volume, resolution time, and customer satisfaction scores.
• Participate in quality assurance reviews and use feedback to refine your approach and skills.

Essential Qualifications

• Current residency in Texas.
• Minimum of 1 year of call center experience, with at least 6 months in a customer service role.
• Proficient typing and computer skills, with strong navigation abilities across multiple platforms.
• Reliable high‑speed internet connection (minimum upload 3 Mbps, download 30 Mbps); wireless “air cards” are not permitted.
• Quiet, distraction‑free workspace within the home, free from caregiving responsibilities during scheduled shifts.
• Excellent verbal communication skills in English; bilingual or multilingual abilities are a plus.
• Strong problem‑solving skills and the ability to think on your feet.
• High level of professionalism, empathy, and a customer‑centric mindset.
• Ability to manage multiple tasks simultaneously while maintaining attention to detail.

Preferred Qualifications

• Experience in the healthcare or telehealth industry.
• Knowledge of NCQA standards and compliance requirements.
• Familiarity with CRM systems such as Salesforce or Zendesk.
• Previous experience working in a remote or virtual environment.
• Experience with HIPAA‑compliant data handling and privacy protocols.
• Experience with data analytics tools or reporting dashboards.

Skills & Competencies

• Customer‑centric mindset with a passion for helping others.
• Exceptional listening and empathy skills.
• Strong organizational and time‑management abilities.
• Adaptability to changing priorities and fast‑paced environments.
• Team player who thrives in a collaborative culture.
• Proficiency in Microsoft Office Suite and basic troubleshooting.
• Ability to use data and analytics to improve service quality.
• Strong written communication skills for accurate documentation.
• Resilience and composure under pressure.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day responsibilities. As a Customer Care Representative, you will have access to:

• Structured onboarding and mentorship programs that pair you with experienced leaders.
• Regular skill‑building workshops covering communication, conflict resolution, and industry knowledge.
• Clear career pathways to supervisory roles, quality assurance, or specialized support functions.
• Annual tuition reimbursement for courses related to healthcare, customer service, or leadership.
• Cross‑functional projects that allow you to collaborate with marketing, operations, and product teams.
• Access to an internal learning portal with courses on telehealth best practices, compliance, and technology tools.
• Opportunities to attend industry conferences, webinars, and networking events.
• Leadership development programs for high‑potential employees.
• Regular performance reviews that identify growth areas and set actionable goals.

Work Environment & Culture

brighthush fosters a culture of inclusion, transparency, and innovation. Our remote work model empowers you to balance professional growth with personal commitments. You’ll be part of a diverse team that celebrates differences, encourages open dialogue, and rewards creative problem‑solving. We celebrate milestones, recognize achievements, and provide a supportive environment where every voice matters. Our virtual “water cooler” sessions, monthly town halls, and informal chat channels keep the team connected and engaged, no matter where you’re located.

Compensation & Benefits

We offer a competitive hourly rate of $14.00, with the potential for overtime and weekend premium pay. In addition to your base pay, you’ll enjoy:

• Health, Dental, and Vision insurance plans with comprehensive coverage.
• Life and Disability coverage to protect you and your loved ones.
• 401(k) retirement plan with company match to help you plan for the future.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) for medical expenses.
• Wellness program with incentives for physical and mental health, including gym memberships and mindfulness resources.
• Paid Time Off (PTO), holiday pay, and a birthday holiday to celebrate you.
• Maternity and paternity leave policies that support new parents.
• Continuing education reimbursement to encourage lifelong learning.
• brighthush Perks discount program for products and services across a wide range of categories.
• Pay‑on‑Demand option for immediate access to earned wages.
• Employee referral bonuses for bringing talented peers into the team.
• Annual performance bonus potential based on company and individual metrics.

How to Apply

If you’re ready to transform lives, grow your career, and be part of a movement that removes community barriers, we encourage you to apply today. Join brighthush and help shape the future of telehealth and community care.