Dynamic Part‑Time Remote Customer Support Agent – Unlimited Commission, Flexible Hours, East Yorkshire – Join brighthush

About brighthush

brighthush has been a pioneer in the sports, leisure, and lifestyle awards arena for over 45 years. From humble beginnings, we have grown into the leading provider of trophies, medals, and recognition products across the United Kingdom. Our expansive catalogue boasts more than 15,000 award designs, each ready for custom engraving and delivered within four working days. Powered by a cutting‑edge online platform, brighthush blends technology with a personal touch, making us the go‑to destination for leagues, clubs, teams, and corporate organisations that want high‑quality awards that inspire and motivate.

Why brighthush?

At brighthush, success is built on passion, innovation, and an unwavering commitment to customer delight. Our culture is rooted in collaboration, continuous learning, and a shared vision of celebrating achievement at every level. Whether you are a seasoned sales professional or just starting your career, brighthush offers a dynamic environment where your contributions are recognised, your growth is nurtured, and your potential is limitless.

Role Overview

We are looking for a motivated, customer‑centric Part‑Time Remote Customer Support Agent to join our expanding team. This role is ideal for individuals who thrive in a flexible, home‑based setting and are eager to earn a substantial, uncapped commission by driving sales and fostering lasting relationships with our diverse client base. You will be the first point of contact for prospects, guiding them through the entire buying journey while representing the brighthush brand with enthusiasm and professionalism.

Key Responsibilities

• Lead Generation & Qualification: Identify and engage potential customers through targeted outreach, social media, and referral networks.
• Territory Management: Own a defined geographic area, ensuring consistent coverage and follow‑up on all leads.
• Customer Journey Support: Guide prospects from initial inquiry to final purchase, providing expert product knowledge and personalised recommendations.
• Brand Advocacy: Act as the voice of brighthush in your region, gathering market insights, customer feedback, and competitor intelligence.
• Value‑Based Selling: Communicate the unique benefits of our award solutions, highlighting quality, speed, and exceptional service.
• Target Achievement: Consistently meet or exceed monthly sales targets and commission thresholds.
• Data Management: Maintain accurate records in our cloud‑based CRM, ensuring all interactions are logged and follow‑ups scheduled.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree is a plus.
• Strong interpersonal skills with a confident, personable demeanor.
• Proficiency in using web‑based tools, email, and virtual communication platforms.
• Self‑motivated, disciplined, and organized with the ability to manage time effectively in a remote setting.
• Basic understanding of sports, leisure, or lifestyle products is advantageous.
• Reliable internet connection, a dedicated workspace, and a functional telephone.

Preferred Qualifications

• Previous experience in sales, customer support, or a related field.
• Knowledge of CRM systems (e.g., brighthush, brighthush) and cloud‑based collaboration tools.
• Experience with commission‑based compensation structures.
• Fluency in multiple languages or a passion for community engagement.

Skills & Competencies

• Communication: Clear, concise, and persuasive verbal and written communication.
• Problem‑Solving: Ability to address customer concerns swiftly and creatively.
• Adaptability: Comfortable navigating evolving product lines and market trends.
• Team Collaboration: Willingness to share insights and support colleagues across regions.
• Tech Savvy: Comfortable learning new software and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a Customer Support Agent, you will have access to:

• Comprehensive onboarding and ongoing training modules covering product knowledge, sales techniques, and customer service best practices.
• Mentorship from senior sales leaders and cross‑functional experts.
• Regular performance reviews with clear pathways to higher‑level roles such as Account Manager, Territory Manager, or Sales Director.
• Opportunities to attend industry conferences, webinars, and workshops.
• Access to a knowledge hub with the latest market research, competitor analysis, and industry trends.

Work Environment & Culture

brighthush champions a flexible, inclusive, and supportive work culture. As a remote employee, you will enjoy:

• Full autonomy over your schedule, allowing you to balance work and personal commitments.
• Regular virtual team meetings, social events, and community initiatives.
• A culture that values innovation, creativity, and continuous improvement.
• Recognition programs that celebrate achievements and milestones.

Compensation & Perks

We offer a competitive, commission‑only structure with no cap, meaning your earning potential is directly tied to your performance. In addition to your base commission, you will receive:

• Commission paid on retained business, ensuring long‑term rewards.
• Uncapped commission opportunities for high performers.
• Performance‑based bonus schemes after six months of successful sales.
• Full training and support to equip you for success.
• Access to a cloud‑based software suite that allows you to work from anywhere at any time.
• Flexible working hours and the freedom to choose your workload.

Tools & Technology

To help you succeed, brighthush provides a robust tech stack that includes:

• Cloud‑based CRM (brighthush) for managing leads, tracking interactions, and forecasting sales.
• Collaboration tools such as video conferencing, instant messaging, and shared document editing.
• Analytics dashboards that give real‑time insights into performance metrics.
• Dedicated support from our IT team to troubleshoot any technical issues.

Performance Metrics

Your success will be measured against clear, data‑driven KPIs, including:

• Number of qualified leads generated per month.
• Conversion rate from inquiry to sale.
• Average deal size and total revenue generated.
• Customer satisfaction scores and feedback.
• Timeliness of follow‑ups and data entry accuracy.

Team Structure

As part of the Customer Support team, you will collaborate closely with:

• Regional Sales Managers who provide strategic direction and territory insights.
• Marketing specialists who craft targeted campaigns and nurture leads.
• Product experts who keep you up‑to‑date on the latest award designs and customization options.
• Customer Success managers who ensure post‑sale satisfaction and repeat business.

Benefits & Perks

Beyond competitive compensation, brighthush offers a range of benefits designed to support your well‑being and professional growth:

• Health and wellness stipend to support your physical and mental health.
• Flexible holiday policy that respects your personal commitments.
• Annual performance bonus for top performers.
• Access to a digital learning library with courses on sales, communication, and leadership.
• Employee referral program with generous rewards.
• Regular virtual social events to build camaraderie and team spirit.

How to Apply

Ready to take the next step in your career and join a forward‑thinking, award‑centric organisation? Click the link below to submit your application and start your journey with brighthush today.

Apply to this job

Join brighthush – Where Passion Meets Performance

At brighthush, we’re not just selling trophies; we’re celebrating achievements, building communities, and creating lasting memories. If you’re driven, customer‑focused, and eager to earn a substantial income while working from the comfort of your home, we want to hear from you. Apply now and become part of a team that values excellence, innovation, and the power of recognition.