Seasoned Remote ACEP Support Representative & Community Engagement Specialist – Drive Impact, Shape Learning Experiences, and Empower Families at brighthush – Full‑Time, 6 am PST Start

Welcome to brighthush – Where Communities Thrive

At brighthush, we’re more than a company; we’re a catalyst for community transformation. For over a decade, we’ve partnered with families, educators, and local organizations to create immersive learning experiences that spark curiosity, foster connection, and ignite growth. Our blend of cutting‑edge technology, thoughtful event design, and a culture rooted in kindness, craftsmanship, and continuous progression sets us apart in the education and community engagement space.

Why brighthush is the Ideal Place to Accelerate Your Career

We believe every interaction matters, and that’s why we invest heavily in our people, processes, and purpose. If you’re looking for a role that offers:

• Full‑time remote flexibility that lets you balance professional and personal commitments.
• Competitive compensation with performance‑based bonuses that reward your impact.
• Comprehensive benefits, including health, dental, vision, and a generous 401(k) match.
• Generous paid time off, parental leave, and a $10,000 life insurance policy.
• Ongoing learning and development opportunities, from internal workshops to external conferences.
• A culture that celebrates wins, encourages experimentation, and supports mental and physical well‑being.

…you’ve found the right fit.

Role Overview

As a Remote ACEP Support Representative, you will be the first friendly voice families hear when they reach out about our community education events. Your role is pivotal in setting the tone for the entire event experience, ensuring that every attendee feels welcomed, informed, and excited to participate. You will manage RSVP calls, emails, and chats, coordinate with internal teams, and maintain meticulous event records—all while delivering exceptional customer service.

Key Responsibilities

• Warmly greet and assist callers: Answer incoming RSVP calls with enthusiasm, clarity, and empathy, ensuring callers feel heard and valued.
• Manage the RSVP process: Accurately record attendee information, confirm event details, and update the central database to keep every event organized.
• Multi‑channel communication: Respond to emails and chat messages promptly, tailoring your tone to each medium while maintaining consistency across all channels.
• Collaborate with cross‑functional teams: Work closely with marketing, event planning, and operations to resolve issues, share updates, and ensure a seamless event experience.
• Prioritize and multitask: Balance competing priorities—such as high‑volume call periods, urgent emails, and last‑minute event changes—while maintaining a positive, professional demeanor.
• Identify and flag issues: Spot potential problems early, communicate them to the appropriate team members, and follow up to ensure timely resolution.
• Continuous improvement: Provide feedback on process gaps, suggest enhancements, and participate in regular training sessions to refine your skills.
• Data integrity champion: Ensure all attendee data is entered accurately, updated in real time, and compliant with privacy standards.
• Community ambassador: Represent brighthush’s values in every interaction, turning first‑time attendees into repeat participants.

Essential Qualifications

• 1–2 years of administrative or customer service experience, or an undergraduate degree in a related field.
• Proficiency with Microsoft Office, Google Drive, Zoom, and ADP.
• Excellent verbal and written communication skills—clear, empathetic, and polished.
• Strong task management and organizational abilities, with a proven track record of balancing multiple priorities.
• Professionalism and a positive attitude, even during high‑pressure situations.
• Availability for a full‑time schedule (40 hrs/week, 8‑hour days) with a 6 am PST start, including Saturday and Sunday coverage.

Preferred Qualifications

• Experience in event coordination or community outreach.
• Familiarity with CRM systems or event‑management software.
• Multilingual communication skills.
• Previous remote work experience with a strong self‑management record.
• Knowledge of data privacy regulations (e.g., GDPR, CCPA).

Skills & Competencies

• Customer‑centric mindset: Passion for creating positive experiences and building lasting relationships.
• Adaptability: Ability to switch between phone, email, and chat seamlessly.
• Problem‑solving: Quick identification of issues and proactive resolution.
• Attention to detail: Accurate data entry and meticulous record‑keeping.
• Team collaboration: Strong interpersonal skills and a willingness to support colleagues.
• Time management: Efficiently handle high call volumes and urgent tasks.
• Tech savviness: Comfortable learning new tools and troubleshooting basic technical issues.
• Empathy & resilience: Maintaining composure and positivity in fast‑paced environments.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As an ACEP Support Representative, you’ll have the chance to:

• Advance to senior support roles or team lead positions.
• Transition into event planning, marketing, or operations based on your interests.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops to broaden your expertise.
• Contribute to process improvement projects that shape the future of our customer experience.
• Earn certifications in customer service, event management, or CRM platforms.

Work Environment & Culture

brighthush fosters a vibrant, inclusive, and supportive work environment. Even though you’ll be working remotely, you’ll feel connected through:

• Daily virtual stand‑ups and weekly team huddles.
• Open communication channels—Slack, Teams, and email.
• Regular virtual social events, such as game nights and wellness challenges.
• Transparent leadership that shares company goals and celebrates milestones.
• A culture that values work‑life balance, mental health, and personal growth.
• Access to an online library of resources, including podcasts, e‑books, and skill‑building courses.

Compensation & Benefits

We offer a competitive hourly rate commensurate with experience, plus performance‑based bonuses. In addition, you’ll receive:

• Health, dental, and vision insurance coverage.
• 401(k) plan with company match.
• Paid time off (18 days annually) and two paid weeks of parental leave.
• $10,000 life insurance policy.
• Flexible remote work arrangement.
• Access to wellness resources and employee assistance programs.
• Monthly stipend for home office equipment and internet.
• Annual stipend for professional development courses.

How to Apply

If you’re ready to be the friendly, reliable voice that guides families through their community education journey, we’d love to hear from you. Bring your passion for customer service, your love of learning, and your commitment to excellence to brighthush.

Click the link below to submit your application and join a team that values kindness, progression, and craftsmanship.