Seasoned Remote Automotive Customer Success Specialist – Digital Vehicle Marketplace Expert – Drive Exceptional Client Outcomes on brighthush’s Innovative Wholesale Platform

Welcome to brighthush – The Future of Automotive Wholesale is Here

At brighthush, we’re not just building a platform; we’re redefining the entire automotive wholesale ecosystem. By blending cutting‑edge data science, cloud‑native architecture, and an unwavering focus on user experience, we empower dealers, lenders, repossession firms, and a host of industry partners to make smarter, faster, and more profitable decisions. Our mission is simple yet bold: make wholesale easy. We do this by delivering clear, actionable insights and a frictionless interface that turns complex data into intuitive action.

Why brighthush is the Place to Grow Your Career

As a publicly traded, globally recognized organization, brighthush offers a dynamic environment where internal promotion, diverse career paths, and meaningful advancement are the norm. We invest heavily in our people, providing a comprehensive benefits package and a supportive culture that encourages continuous learning and professional growth.

• Competitive Compensation: Hourly rate ranging from $19.00 to $22.00 USD, commensurate with experience.
• Health & Wellness: Medical, dental, and vision coverage with employer HSA contributions (U.S.) and FSA options, plus short‑term and long‑term disability, life insurance, and AD&D coverage.
• Retirement Savings: Immediately vested 401(k) (U.S.) or RRSP (Canada) with company match.
• Paid Time Off: Generous vacation, personal, and sick days, plus paid maternity and paternity leave (U.S.).
• Learning & Development: Tuition reimbursement for eligible programs, access to industry‑leading training, and opportunities to share knowledge across teams.
• Community Impact: Employer‑paid “Leap into Service” day for volunteer work, robust Employee Assistance Program, and a culture that celebrates giving back.

Position Overview – Remote Automotive Customer Success Specialist

We are looking for a dedicated Automotive Customer Success Specialist who thrives in a fast‑paced, technology‑focused environment and brings a solid background in automotive‑related customer support. In this role, you will serve as a trusted partner for a diverse set of stakeholders—including repossession companies, lenders, and dealership personnel—delivering timely, accurate assistance via phone, chat, and email.

This is a fully remote position with flexible scheduling between 8:00 am and 8:00 pm EST. You will work independently while collaborating closely with cross‑functional teams to ensure that every interaction reflects brighthush’s commitment to excellence and customer success.

Key Responsibilities

• Provide first‑contact resolution for customers experiencing website, mobile app, or data‑access issues, including password resets, account permissions, and user training.
• Log each interaction in the ticketing system, documenting the problem, steps taken, and final resolution with precision and clarity.
• Partner with product, engineering, and operations teams to troubleshoot complex technical problems and ensure accurate information is reflected in the system.
• Identify recurring themes and trends in customer inquiries, escalating insights to leadership to drive continuous improvement.
• Gather relevant data from multiple sources to construct comprehensive “resolution” plans tailored to each customer’s unique situation.
• Maintain concise, accurate case notes that serve as a reliable knowledge base for future reference.
• Conduct proactive follow‑ups, informing customers of status updates, next steps, and any additional resources that may be helpful.
• Handle inbound communications across multiple channels—phone, email, and live chat—while maintaining a courteous, solution‑focused demeanor.
• Adhere strictly to brighthush policies, procedures, and applicable state and federal regulations at all times.
• Contribute to a collaborative team environment, sharing best practices and supporting peers without direct supervisory responsibilities.

Essential Qualifications

• High School Diploma or GED required; some college coursework preferred.
• Minimum of three (3) years of customer service or call‑center experience, preferably within the automotive sector.
• Demonstrated general automotive knowledge, including familiarity with repossession processes and vehicle remarketing terminology.
• Proven ability to work independently, manage time effectively, and meet both internal and external service level agreements.
• Exceptional interpersonal skills with a track record of influencing, defusing, and reconciling challenging customer situations to achieve win‑win outcomes.
• Experience using a technical support ticketing system and submitting trouble tickets on behalf of customers.

Preferred Qualifications & Nice‑to‑Have Skills

• Hands‑on experience with repossession management systems or other automotive‑focused platforms.
• Familiarity with brighthush or comparable CRM tools for case management.
• Exposure to data analytics or reporting tools that enable you to surface trends and insights from customer interactions.
• Additional certifications or training in customer support, automotive technology, or related fields.

Core Competencies for Success

• Customer‑Centric Mindset: An unwavering focus on understanding and exceeding customer expectations.
• Effective Communication: Clear, concise verbal and written articulation of solutions, tailored to the audience’s technical proficiency.
• Adaptability: Ability to pivot quickly when procedures, priorities, or technology evolve.
• Problem‑Solving Acumen: Skill in diagnosing root causes, developing actionable resolutions, and documenting outcomes.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to cross‑departmental initiatives.
• Technical Fluency: Comfort navigating web‑based platforms, mobile applications, and ticketing systems.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As you master the fundamentals of automotive customer support, you can explore pathways such as:

• Technical Support Specialist: Deepen your expertise in troubleshooting complex platform issues.
• Customer Success Manager: Transition to a strategic role focused on long‑term client relationships and account growth.
• Product Operations Analyst: Leverage your frontline insights to influence product enhancements and roadmap decisions.
• Team Lead or Supervisor: Lead a group of representatives, shaping coaching strategies and performance metrics.

Our tuition reimbursement program, internal training portals, and mentorship initiatives ensure you have the resources to acquire new skills, earn certifications, and stay ahead of industry trends.

Work Environment & Culture at brighthush

Our remote‑first philosophy empowers you to work from anywhere within the United States while staying connected through collaborative tools, regular virtual huddles, and occasional in‑person meet‑ups. We champion a culture of:

• Transparency: Open communication channels with leadership and clear visibility into company goals.
• Inclusivity: A diverse workforce where every voice is valued and respected.
• Innovation: Encouragement to experiment, share ideas, and contribute to product evolution.
• Work‑Life Balance: Flexible scheduling, generous paid time off, and resources to support mental and physical well‑being.

Compensation, Perks & Benefits Overview

While the hourly range of $19.00‑$22.00 USD reflects the baseline for this role, total compensation includes a robust benefits suite designed to support you and your family:

• Medical, dental, and vision insurance with employer contributions.
• Health Savings Account (HSA) contributions and Flexible Spending Account (FSA) options.
• Immediate vesting 401(k) or RRSP with company match.
• Paid parental leave, short‑term and long‑term disability, life and AD&D insurance.
• Employee Assistance Program for personal and professional support.
• Volunteer “Leap into Service” day paid by the company.
• Continuous learning budget, tuition reimbursement, and access to industry conferences.

Ready to Make an Impact?

If you are passionate about delivering exceptional service, thrive in a technology‑driven automotive environment, and want to grow with a forward‑thinking, values‑centric organization, we want to hear from you. Join brighthush and become a pivotal part of a team that is reshaping the future of wholesale vehicle remarketing.

Take the next step in your career—apply today and let’s build something extraordinary together.