Senior Remote Customer Operations Manager – AI‑Powered Retention & Revenue Growth Strategist, Customer Success & Analytics Lead – Driving Data‑Driven Customer Success at brighthush

About brighthush

brighthush is a trailblazing revenue technology powerhouse that equips sales and customer success teams with the most sophisticated AI‑driven platform on the market. Founded in 2014, we have evolved from a niche startup into the go‑to solution for world‑class enterprises, helping them accelerate deals, sharpen forecasting accuracy, and deliver unparalleled customer experiences. Our platform fuses agentic AI, conversation intelligence, and assistive automation to unlock new revenue opportunities and streamline every stage of the customer lifecycle.

We serve a global portfolio of leading brands that rely on brighthush technology to drive growth, retention, and expansion. At brighthush, we believe that the future of revenue is built on data, insight, and intelligent automation. That’s why we’re looking for a visionary leader to join our Customer Operations team and help us shape the next generation of AI‑driven customer success.

Why This Role Matters

As the Senior Remote Customer Operations Manager, you will be the linchpin that connects post‑sales operations, customer success, and revenue growth. You will own the end‑to‑end customer lifecycle—from onboarding and adoption to renewal and expansion—while leveraging AI to surface churn risk, identify upsell signals, and drive proactive engagement. Your work will directly influence the company’s revenue pipeline, forecast accuracy, and customer satisfaction metrics.

Key Responsibilities

• Process Design & Optimization – Map, design, and continuously improve customer‑centric processes that increase efficiency and effectiveness across onboarding, adoption, renewal, and expansion.
• Change Management – Champion new processes and systems, ensuring smooth adoption internally and across partner teams.
• Data‑Driven Insight Generation – Leverage AI analytics to identify churn risk, upsell opportunities, and operational bottlenecks, translating insights into actionable plans.
• Cross‑Functional Leadership – Partner with Sales, Product, Engineering, and Marketing to align on revenue goals, product roadmaps, and customer success initiatives.
• Performance Measurement – Define, track, and report on key performance indicators (KPIs) such as renewal rates, expansion revenue, NPS, and CSAT.
• Team Development – Mentor and coach a distributed team of Customer Success Specialists, ensuring high engagement and professional growth.
• Technology Evangelism – Advocate for the adoption of AI tools and automation within the customer operations workflow, driving continuous improvement.
• Strategic Planning – Contribute to the development of long‑term revenue strategies, including pricing models, contract terms, and renewal frameworks.
• Risk Management – Identify and mitigate operational risks that could impact customer satisfaction or revenue stability.
• Stakeholder Communication – Present findings, progress, and recommendations to senior leadership and external partners.

Essential Qualifications

• Experience – 7+ years in customer success, revenue operations, or related roles, with at least 3 years in a managerial capacity.
• Industry Knowledge – Proven track record in SaaS or high‑growth technology companies, with a deep understanding of subscription economics.
• Analytical Acumen – Advanced proficiency in data analysis tools (SQL, Python, Tableau, or similar) and experience building predictive models.
• Leadership – Demonstrated ability to lead remote, cross‑functional teams and influence stakeholders at all levels.
• Communication – Exceptional written and verbal communication skills, with the ability to translate complex data into clear, actionable insights.
• Project Management – Strong organizational skills and experience managing multiple initiatives simultaneously.
• Adaptability – Comfortable working in a fast‑paced, evolving environment and driving change through ambiguity.

Preferred Qualifications

• Experience with AI‑driven customer success platforms or similar technology.
• Knowledge of advanced forecasting techniques and revenue attribution models.
• Background in change management or process improvement (Lean, Six Sigma).
• Experience with global, multi‑region teams and cross‑cultural communication.
• Advanced certification in data science, analytics, or a related field.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day operational details.
• Customer‑Centric Mindset – Passion for delivering exceptional customer experiences and driving loyalty.
• Data Literacy – Comfortable interpreting dashboards, spotting trends, and making data‑backed decisions.
• Collaboration – Proven track record of building strong relationships with Sales, Product, Engineering, and Marketing.
• Innovation – Constantly exploring new tools, methodologies, and best practices to stay ahead of industry trends.
• Resilience – Ability to thrive under pressure, manage competing priorities, and maintain a positive attitude.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous learning. As a Senior Remote Customer Operations Manager, you will:

• Lead high‑impact projects that shape the future of revenue operations.
• Mentor junior team members and build a culture of knowledge sharing.
• Participate in executive‑level strategy sessions and influence company direction.
• Access internal training programs, industry conferences, and professional development courses.
• Opportunity to transition into broader leadership roles such as Director of Customer Success or VP of Revenue Operations.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a relentless focus on customer value. Key highlights include:

• Remote‑First Flexibility – Work from anywhere while staying connected through weekly virtual town halls and quarterly in‑person retreats.
• Diversity & Inclusion – A vibrant community that celebrates diverse perspectives and promotes equity at every level.
• Innovation Hub – Access to cutting‑edge AI research labs, hackathons, and cross‑functional innovation labs.
• Well‑Being Support – Comprehensive health plans, mental‑health resources, and wellness stipends.
• Recognition & Rewards – Regular performance bonuses, spot awards, and a culture of celebrating wins.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior revenue operations leaders.
• Performance‑based bonuses tied to company and individual metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Health, dental, and vision insurance for you and your dependents.
• Retirement savings plan with company match.
• Generous paid time off, parental leave, and flexible scheduling.
• Professional development budget and access to industry conferences.

How to Apply

Ready to lead the next wave of AI‑driven customer success? Submit your resume, a cover letter detailing your relevant experience, and any portfolio or case studies that showcase your impact on revenue operations. We’ll review your application promptly and reach out to schedule a conversation.

Closing

At brighthush, we’re redefining what it means to drive revenue through intelligent automation and customer insight. If you’re a strategic thinker, data‑savvy leader, and passionate advocate for customer success, we invite you to join our mission. Together, we’ll build the future of revenue operations and create lasting value for our customers and stakeholders.