Seasoned Remote Bilingual Billing & Claims Specialist – Patient Advocate & Customer Service Champion – Full‑Time, 9‑Hour Shift – Join brighthush

About brighthush

brighthush has been a trailblazer in the healthcare services arena since 1967, consistently redefining how patients, providers, and payers navigate the complex world of medical billing. Our mission is simple yet powerful: empower patients across the United States to focus on what truly matters—health and well‑being—by delivering accurate, transparent, and compassionate billing solutions. With a legacy built on trust, innovation, and relentless customer‑centric excellence, brighthush stands at the forefront of an industry that is constantly evolving.

As a fully remote‑first organization, we give our team members the freedom to work from any U.S. location while staying connected through cutting‑edge collaboration tools. Our culture is rooted in flexibility, continuous learning, and mutual respect. If you are passionate about making a tangible difference in people’s lives and want to grow your career in a forward‑thinking, supportive environment, brighthush is the place for you.

Why This Role Matters

Billing is often the most stressful part of a patient’s healthcare journey. Our Bilingual Billing Customer Service Representatives are the frontline champions who translate medical jargon into clear, actionable information, resolve intricate billing disputes, and ensure every patient feels heard and respected. In this role, you will be the voice of brighthush, embodying our commitment to transparency, accuracy, and compassionate care.

Key Responsibilities

• High‑Volume Call Management: Handle a steady stream of inbound calls from patients and their representatives, providing clear, concise explanations of billing statements, insurance coverage, and payment options.
• Complex Issue Resolution: Investigate, troubleshoot, and resolve intricate billing discrepancies, ensuring full resolution and patient satisfaction.
• System Proficiency: Navigate the brighthush Billing System and related applications with confidence, entering data accurately and efficiently.
• Compliance & Privacy: Maintain strict adherence to HIPAA regulations and all internal compliance policies at all times.
• Documentation & Tracking: Keep detailed logs of all patient interactions, ensuring accurate records for future reference and quality assurance.
• Project Support: Participate in ad‑hoc projects and initiatives that support business needs and process improvements.
• Team Collaboration: Work closely with cross‑functional teams—including claims, finance, and patient advocacy—to streamline workflows and enhance the patient experience.

Essential Qualifications

• Bilingual Proficiency: Fluency in English and Spanish, both written and spoken, enabling you to communicate effectively with a diverse patient base.
• Minimum Age & Education: 18 years of age or older, high‑school graduate or GED.
• Call Center Experience: At least 1 year of experience in a high‑volume call center environment, demonstrating the ability to manage multiple concurrent interactions with professionalism.
• Healthcare Billing Experience: Minimum 1 year of experience in a medical office or healthcare setting, dealing with patient billing and claims.
• Claims Knowledge: Solid understanding of healthcare claims, billing processes, eligibility verification, and financial concepts.
• Communication Skills: Ability to translate complex medical and billing terminology into simple, step‑by‑step instructions.
• Technical Proficiency: Strong computer skills, including Windows PC applications and the ability to learn new systems quickly.
• Shift Availability: Availability to work a 9‑hour shift Monday‑Friday, 8:30 AM – 8:00 PM ET.
• Attendance Commitment: Commitment to full‑time attendance during the training period with zero absences.
• Self‑Motivation: Ability to work independently while maintaining a high level of customer service.
• Listening & Empathy: Excellent listening skills, empathy, and the ability to build rapport with patients from diverse backgrounds.
• Conflict Management: Skills to de‑escalate stressful situations and find win‑win solutions.

Preferred Qualifications

• Experience with electronic health record (EHR) systems or other healthcare software.
• Prior exposure to HIPAA compliance training or certification.
• Knowledge of insurance terminology and payer policies.
• Experience in a remote work environment, demonstrating self‑discipline and time‑management.
• Additional language skills beyond English and Spanish.

Skills & Competencies

• Communication: Clear, concise, and compassionate communication in both English and Spanish.
• Problem‑Solving: Analytical mindset to diagnose and resolve billing issues efficiently.
• Technical Proficiency: Comfortable with multiple software platforms, data entry, and troubleshooting.
• Customer‑Centric Mindset: A genuine desire to help patients navigate their billing concerns with empathy.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment.
• Team Player: Collaborative spirit, while also being self‑sufficient.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. When you join our team, you’ll have access to:

• Structured onboarding and continuous training programs that cover billing best practices, compliance, and customer service excellence.
• Mentorship from seasoned billing specialists and leaders in the healthcare industry.
• Clear career pathways—from Billing Representative to Billing Supervisor, Claims Analyst, or Customer Experience Lead.
• Regular performance reviews and goal‑setting sessions to help you advance your career trajectory.
• Opportunities to contribute to process improvement projects that impact the entire organization.

Work Environment & Culture

brighthush’s remote‑first culture means you can work from the comfort of your home while staying connected to a vibrant, collaborative team. We value:

• Flexibility: Work from any U.S. location that suits your lifestyle.
• Inclusivity: A diverse workforce that celebrates different perspectives and backgrounds.
• Well‑being: Programs that support your mental, physical, and financial health.
• Innovation: A culture that encourages new ideas and continuous improvement.

Compensation & Benefits

We offer a competitive salary package that reflects your experience and the value you bring to brighthush. In addition to base pay, you may be eligible for:

• Annual performance bonus potential.
• Full‑time medical, supplemental health, dental, and vision coverage starting on Day 1 for employees working 30+ hours.
• Best‑in‑class well‑being programs, including the brighthush Wellness Blueprint and brighthush Mental Health Program.
• Annual, no‑cost health assessment program.
• Vacation and flexible time off, plus 6 holidays and 1 personal day off.
• FinFit financial coaching and services (now branded as brighthush Financial Coaching).
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, with optional buy‑up.
• Flexible Spending Accounts for medical and dependent care.
• Matching gifts program to support your charitable giving.
• Education assistance through the brighthush Education Program.
• Opportunities for career advancement and professional development.
• Remote daily work environment with the flexibility to balance work and life.

How to Apply

If you are ready to bring your bilingual billing expertise to a company that values compassion, innovation, and professional growth, we encourage you to apply today. Join brighthush and become part of a team dedicated to making healthcare billing simple, transparent, and patient‑friendly.

Click the link below to submit your application and start your journey with brighthush.

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