Seasoned Remote Bilingual Customer Support Specialist (French & English) – Driving Global Customer Delight Across Phone, Chat, Email, and Digital Channels at brighthush

About brighthush

brighthush stands at the forefront of the customer experience revolution, redefining how brands connect with audiences worldwide. With a portfolio that spans Fortune 500 leaders, high‑growth startups, and everything in between, we empower partners to deliver service that feels personal, proactive, and profoundly impactful. Our mission is simple yet powerful: turn every customer interaction into an opportunity for delight.

Operating at the intersection of cutting‑edge technology, human empathy, and data‑driven insights, brighthush has earned a reputation for excellence in multilingual support, AI‑enhanced workflows, and a culture that celebrates curiosity, collaboration, and continuous learning. Whether you’re a seasoned support veteran or a fresh graduate eager to make your mark, brighthush offers a platform where your voice matters and your growth is accelerated.

Why Join brighthush?

• Remote‑First Flexibility: Work from anywhere, on a schedule that fits your life.
• Global Impact: Serve a diverse, international customer base and gain exposure to cross‑cultural communication.
• Career Acceleration: Structured learning paths, mentorship programs, and clear promotion tracks.
• Inclusive Culture: A community that values diversity, equity, and belonging.
• Competitive Compensation: $18 per hour plus a comprehensive benefits package.

Role Overview

As a Remote Bilingual Customer Support Specialist at brighthush, you will be the frontline ambassador for our clients’ brands. Your day‑to‑day tasks will include:

Key Responsibilities

• Responding to customer inquiries via phone, live chat, and email in both French and English with a high degree of accuracy and empathy.
• Diagnosing and resolving issues, escalating complex cases to the appropriate internal teams while maintaining a seamless customer experience.
• Utilizing our state‑of‑the‑art CRM and ticketing systems to document interactions, track resolutions, and identify patterns for continuous improvement.
• Collaborating with cross‑functional teams—product, engineering, and marketing—to provide feedback on recurring pain points and suggest enhancements.
• Maintaining up‑to‑date knowledge of product features, policies, and industry best practices to deliver informed, proactive support.
• Adhering to SLA metrics, quality standards, and compliance requirements, ensuring every interaction reflects brighthush’s commitment to excellence.
• Participating in regular training sessions, workshops, and knowledge‑sharing forums to stay ahead of emerging trends and technologies.
• Contributing to the creation and refinement of support documentation, FAQs, and self‑service resources in both languages.

Essential Qualifications

• Bilingual fluency in French and English (written and spoken) with a proven track record of customer‑facing roles.
• Minimum of 2 years of experience in a customer support or call center environment, preferably in a remote setting.
• Strong problem‑solving skills, with the ability to think critically and adapt quickly to changing priorities.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk, HubSpot) and collaboration tools (Slack, Teams).
• Excellent written and verbal communication skills, with a keen eye for detail and a polished tone.
• Demonstrated ability to manage multiple tasks simultaneously while maintaining high quality and accuracy.
• Self‑motivated, disciplined, and comfortable working independently in a remote environment.

Preferred Qualifications

• Experience with AI‑driven support tools such as chatbots, automated ticket routing, or sentiment analysis.
• Knowledge of the SaaS industry, e‑commerce platforms, or digital marketing solutions.
• Previous exposure to metrics‑driven performance dashboards and continuous improvement initiatives.
• Experience in a bilingual or multicultural team setting, with a passion for fostering inclusive communication.
• Certification or coursework in customer experience, UX design, or related fields.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help and a commitment to exceed expectations.
• Technical Aptitude: Comfortable learning new software quickly and troubleshooting basic technical issues.
• Time Management: Ability to prioritize tasks, meet deadlines, and maintain productivity in a fast‑paced environment.
• Analytical Thinking: Skilled at identifying root causes, spotting trends, and proposing actionable solutions.
• Collaboration & Teamwork: Strong interpersonal skills, with a knack for building rapport across departments and time zones.
• Adaptability: Resilience in the face of ambiguity, change, and evolving customer needs.
• Attention to Detail: Precision in documentation, data entry, and quality assurance.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Remote Bilingual Customer Support Specialist, you will have access to:

• Structured mentorship programs pairing you with senior support leaders and industry experts.
• On‑the‑job training modules covering advanced product knowledge, conflict resolution, and data analytics.
• Quarterly hackathons and innovation challenges that encourage creative problem‑solving.
• Clear promotion pathways to roles such as Senior Support Specialist, Team Lead, or Customer Success Manager.
• Annual learning stipend for courses, certifications, or conferences that align with your career goals.
• Regular performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture

brighthush thrives on a culture that blends professionalism with playfulness. Our remote workforce enjoys:

• Flexible working hours that respect your personal commitments.
• Weekly virtual happy hours, game nights, and cultural exchange sessions.
• Inclusive policies that celebrate diversity, equity, and belonging.
• Transparent communication channels where every voice is heard.
• A commitment to mental health and well‑being, with access to counseling services and wellness resources.

Compensation & Benefits

We offer a competitive hourly rate of $18, complemented by a benefits package designed to support your health, growth, and happiness:

• Health, dental, and vision insurance with a generous coverage plan.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and personal days) that scales with tenure.
• Flexible spending accounts for healthcare and dependent care.
• Employee assistance program, including mental health support.
• Annual stipend for home office equipment and high‑speed internet.
• Access to a digital learning platform with thousands of courses.

How to Apply

Ready to elevate customer experiences and grow your career with brighthush? Click the link below to submit your application and join a team that values innovation, empathy, and excellence.