Seasoned Remote Call Center Customer Service Representative – Dental Insurance Support & Claims Specialist – Empowering Brighthush Members with Exceptional Care

About brighthush

brighthush is a trailblazer in the dental insurance landscape, redefining how individuals and families access quality oral health care. With a mission rooted in empathy, integrity, and relentless innovation, we empower our members to achieve optimal dental health through comprehensive, flexible coverage plans. Our culture thrives on collaboration, continuous learning, and a deep commitment to service excellence—values that resonate in every interaction we have with our members and dental partners across the United States.

Why Join brighthush?

• Impactful Work: Every call you handle directly enhances a member’s experience and contributes to a healthier community.
• Remote Flexibility: Work from the comfort of your home office while enjoying the support of a structured, in‑person training program.
• Career Growth: brighthush invests in your professional journey with ongoing training, mentorship, and clear pathways to advancement.
• Competitive Compensation: Earn up to $20/hr plus a comprehensive benefits package that includes health, dental, vision, and retirement plans.
• Inclusive Culture: We celebrate diversity, encourage open dialogue, and foster an environment where every voice matters.

Key Responsibilities

As a Remote Call Center Customer Service Representative, you will be the frontline advocate for brighthush members and dental providers. Your role will involve:

• Responding to member and provider inquiries via phone, email, and live chat with professionalism and empathy.
• Researching and resolving questions about dental coverage, claims status, policy provisions, and basic procedures.
• Processing transactions accurately and efficiently, including policy modifications, enrollment changes, and billing adjustments.
• Escalating complex issues to the appropriate internal teams while maintaining clear documentation of all interactions.
• Tracking and following up on pending requests to ensure timely resolution.
• Maintaining a high level of accuracy and compliance with all regulatory and company policies.
• Participating in monthly in‑office engagement days and weekly virtual huddles to stay connected with the team.
• Continuously improving your product knowledge and customer service skills through ongoing training.

Essential Qualifications

• High School Diploma or GED equivalent.
• Minimum of 1 year of experience in a remote call center or customer service role.
• Reliable high‑speed wired Ethernet internet connection (minimum 100 Mbps download, 20 Mbps upload).
• Proficiency in navigating multiple computer monitors and applications simultaneously (Salesforce, Microsoft Office Suite, Outlook).
• Strong verbal and written communication skills with a focus on active listening and empathy.
• Ability to work flexible shifts, including evenings and weekends, to meet business needs.

Preferred Qualifications

• 2+ years of experience in a call center or customer service environment.
• Experience handling dental or other insurance products.
• Prior exposure to a dental office setting.
• Proficiency in Salesforce or similar CRM platforms.
• Strong typing speed and accuracy.
• Demonstrated ability to manage high call volumes while maintaining quality service.

Skills & Competencies

• Customer‑first mindset with a passion for problem solving.
• Excellent time‑management and organizational skills.
• Adaptability to changing priorities and evolving processes.
• Team player who thrives in both virtual and in‑person settings.
• Commitment to continuous learning and professional development.

Training & Onboarding

All new hires will participate in an intensive 8‑week in‑person training program held at our Cary, NC office. Training sessions run from 8:30 AM to 5:00 PM EST, Monday through Friday, with a 30‑minute lunch break. During this period, you will receive hands‑on instruction in our systems, product knowledge, and customer service best practices. After successful completion of the training, you will transition to a fully remote role while maintaining a monthly in‑office engagement day.

Equipment & Technical Requirements

• brighthush will provide a laptop, dual monitors, keyboard, mouse, and docking station.
• All equipment must be returned to brighthush within one week of the assignment ending.
• High‑speed wired Ethernet is mandatory; Wi‑Fi or hotspots are not permitted.
• Secure, quiet workspace with reliable power and internet connectivity.
• Ability to use video conferencing tools for interviews, coaching sessions, and virtual training.

Work Schedule & Flexibility

Our operating hours are 8:00 AM to 11:00 PM EST, Monday through Friday. As a remote representative, you will be expected to work within these hours, with flexibility to cover different shifts based on business demand. While the training phase has no planned time off, after training you will have the opportunity to schedule breaks and personal time in accordance with company policies.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As you grow in your role, you will have access to:

• Advanced training modules on dental products, claims processing, and regulatory compliance.
• Mentorship programs pairing you with experienced leaders.
• Clear career pathways to roles such as Senior Customer Advocate, Team Lead, or Operations Specialist.
• Cross‑functional projects that allow you to broaden your skill set and contribute to strategic initiatives.

Compensation & Benefits

Our compensation package is designed to reward performance and support your well‑being:

• Competitive hourly rate of up to $20/hr.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee assistance program and wellness resources.
• Flexible work arrangements and remote work support.

What Makes brighthush Different?

Our mission is simple: to make dental care accessible, affordable, and hassle‑free for everyone. We achieve this by:

• Investing in cutting‑edge technology that streamlines claims and member interactions.
• Fostering a culture of transparency, collaboration, and continuous improvement.
• Encouraging employees to bring their whole selves to work, celebrating diversity and inclusion.
• Providing a supportive environment where learning and growth are integral to our success.

How to Apply

Ready to make a difference? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your skills and passion can help us elevate the dental insurance experience for our members and providers.