Seasoned Remote Call Center & Sales Specialist – Inbound/Outbound Customer Success Champion Driving Revenue Growth for Home‑Service Professionals at brighthush

About brighthush

brighthush is a trailblazing force in the home‑service technology landscape, redefining how electricians, plumbers, HVAC technicians, and other small‑business owners manage their daily operations. By blending deep industry insight with cutting‑edge scheduling, accounting, and customer‑relationship management tools, we empower our clients to eliminate administrative bottlenecks, boost revenue, and deliver unforgettable customer experiences. The result? More time on the job, happier customers, and sustainable growth for every client we serve.

Our platform is built on a foundation of data‑driven decision making, AI‑powered insights, and a user‑friendly interface that allows field technicians to focus on what they do best—providing high‑quality service. We partner with thousands of service professionals across the United States, helping them streamline dispatch, automate invoicing, and nurture customer relationships through proactive communication.

At brighthush, we believe that technology should amplify human expertise, not replace it. That philosophy drives every product update, every training session, and every customer interaction. If you’re passionate about empowering people, solving real‑world problems, and driving measurable impact, brighthush is the place for you.

Why brighthush is the Place to Grow

When you join brighthush, you become part of a culture that prizes professionalism, continuous learning, and measurable impact. Our fully remote, flexible work model lets you balance family, hobbies, and a rewarding career—all while contributing to a mission that matters.

We celebrate diversity, champion collaboration, and reward innovation, creating an environment where every team member can thrive. Whether you’re a seasoned veteran or a recent graduate, you’ll find a supportive community that values your unique perspective and encourages you to push the boundaries of what’s possible.

Our leadership team is committed to transparent communication, data‑backed decision making, and a growth mindset. We invest heavily in employee development, offering mentorship, coaching, and a clear career ladder that rewards performance and initiative.

Role Overview

The Call Center Agent is the frontline ambassador for brighthush and the first touchpoint for our clients’ customers. You’ll handle inbound and outbound calls, book and dispatch jobs, maintain CRM accuracy, and manage digital leads—all while driving revenue through a strong sales orientation. Your performance directly influences SLA metrics, client satisfaction, booking conversion rates, and overall revenue generation.

This is a high‑impact, high‑energy role that rewards urgency, accuracy, accountability, and a passion for turning every call into a potential booking. You’ll be the voice that embodies brighthush’s commitment to excellence and customer delight.

Key Responsibilities

• Serve as the first point of contact for all inbound calls and online inquiries, delivering a consistent, professional experience that reflects brighthush’s brand values.
• Utilize company‑prepared scripts to answer customer questions, guide them to the best service solutions, and close appointments with confidence.
• Provide calm, empathetic support that makes customers feel heard and valued, turning every interaction into a positive brand experience.
• Conduct follow‑up calls to check in on past customers, assess current needs, and identify upsell opportunities that benefit both the client and the business.
• Accurately record detailed notes from customer interactions and enter them into our CRM system, ensuring data integrity and actionable insights.
• Collaborate with field teams by providing real‑time updates and ensuring seamless job dispatch, minimizing delays and maximizing customer satisfaction.
• Maintain 100% accuracy in data entry, booking, and dispatch processes, upholding the highest standards of operational excellence.
• Track and report on key performance indicators such as call volume, conversion rates, SLA adherence, and revenue impact, using dashboards and analytics tools.
• Participate in ongoing training sessions to stay current on product knowledge, scheduling software, and industry best practices, continuously improving your skill set.
• Contribute to a positive, upbeat company culture by sharing ideas, celebrating successes, and supporting teammates—helping to build a collaborative, high‑performing team.
• Act as a brand advocate, sharing customer feedback with product and marketing teams to drive continuous improvement and innovation.
• Adhere to all company policies, data privacy regulations, and industry compliance standards, safeguarding customer information and maintaining trust.

Essential Qualifications

• High School Diploma or GED required; additional education or certifications in business, communications, or related fields is a plus.
• Self‑starter with a proven track record of reliability and flexibility in working hours, including the ability to adapt to peak call times.
• Exceptional verbal and written communication skills, with a courteous, professional demeanor that resonates with diverse customers.
• High level of accuracy and efficiency—attention to detail is paramount in every interaction and data entry task.
• Strong typing speed (30+ WPM) and computer literacy, including proficiency with brighthush and basic troubleshooting.
• Excellent multitasking and follow‑up skills, with the ability to manage multiple priorities simultaneously while maintaining quality.
• Ability to work independently as well as collaboratively within a virtual team environment, leveraging collaboration tools such as brighthush, brighthush, or brighthush.
• Experience with scheduling software (brighthush, brighthush, brighthush) is a plus, but not required.
• Background in HVAC, plumbing, electrical, or other home‑service customer service or dispatch roles is advantageous but not required.

Preferred Qualifications

• Prior experience in a call center or customer‑service role, especially within the home‑service industry, demonstrating familiarity with industry terminology and customer expectations.
• Sales experience with a proven ability to convert inquiries into booked appointments, including experience with upselling and cross‑selling services.
• Knowledge of accounting integrations and financial reporting tools used by small businesses, enabling you to provide value‑added insights to clients.
• Experience with CRM platforms such as brighthush, brighthush or brighthush, and a willingness to learn new systems quickly.
• Comfortable with remote work technology, including video conferencing, screen sharing, and collaboration tools, ensuring seamless communication with teammates and clients.
• Experience with data analytics and reporting, using tools like brighthush, brighthush, or brighthush to derive actionable insights from customer data.

Skills & Competencies

• Customer‑centric mindset with a passion for solving problems and delivering tangible value to clients.
• Strong analytical skills to interpret data, identify trends, and recommend improvements that enhance customer experience and operational efficiency.
• Adaptability to changing priorities and the ability to thrive in a fast‑paced, dynamic environment where new challenges arise daily.
• Resilience under pressure, maintaining composure during high‑volume periods and ensuring consistent service quality.
• Team player who actively supports colleagues, shares best practices, and contributes to a collaborative, high‑performing culture.
• Proactive learner who seeks feedback, embraces continuous improvement, and stays ahead of industry trends and product updates.
• Strong organizational skills, with the ability to manage time effectively, prioritize tasks, and meet deadlines.
• Tech‑savvy mindset, comfortable navigating multiple software platforms, troubleshooting issues, and learning new tools quickly.

Career Growth & Learning Opportunities

At brighthush, your professional development is as important as your day‑to‑day responsibilities. As a Call Center Agent, you’ll have access to a comprehensive growth ecosystem:

• Structured Onboarding – A multi‑phase onboarding program that covers product knowledge, sales techniques, industry trends, and company culture, ensuring you hit the ground running.
• Ongoing Training Modules – Weekly live training sessions, recorded webinars, and self‑paced courses covering advanced sales strategies, customer psychology, and new product features.
• Mentorship Programs – Pairing with senior agents and managers for one‑on‑one coaching, career guidance, and skill development.
• Clear Advancement Pathways – Progression from Senior Agent to Team Lead, then to Operations Manager or Sales Director, with transparent criteria and regular performance reviews.
• Cross‑Functional Projects – Opportunities to collaborate with Marketing, Product Development, and Customer Success teams, broadening your skill set and expanding your network.
• Performance Reviews & Development Plans – Quarterly reviews that provide actionable feedback, set measurable goals, and create personalized development plans.
• Leadership Development – Structured programs designed to cultivate leadership skills, preparing high‑potential agents for future managerial roles.

Work Environment & Company Culture

At brighthush, we believe that a thriving workplace starts with a supportive culture. Our remote‑first approach means you can work from anywhere while staying connected through:

• Daily stand‑ups and weekly team meetings via video conferencing.
• Collaborative chat platforms for instant communication.
• Monthly virtual social events to foster camaraderie.
• A transparent performance dashboard that keeps everyone aligned.

We celebrate diversity, encourage open dialogue, and reward innovation. Whether you’re a seasoned professional or just starting your career, you’ll find a place where your ideas are heard and your growth is prioritized.

Compensation, Perks, and Benefits

While specific figures vary by role and experience, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• Flexible paid time off and a generous holiday schedule.
• 401(k) retirement plan with company match.
• Professional development stipend and tuition reimbursement.
• Unlimited learning resources, including access to industry conferences and certifications.
• Wellness programs, including virtual fitness classes and mental health support.

Ready to Make an Impact?

If you’re a motivated, customer‑focused professional who thrives in a fast‑paced, remote environment, we want to hear from you. Join brighthush and become a pivotal part of a team that’s reshaping the home‑service industry. Your expertise will help our clients deliver exceptional service, grow their businesses, and create lasting relationships with their customers.

Apply today and start your journey with brighthush—where your skills meet purpose, and your career takes flight.