Senior Customer Success Manager – Commercial Construction & SaaS Platform Champion – Driving Adoption, Growth, and Strategic Partnerships for Specialty Contractors at brighthush – Remote, Full‑Time
About brighthush
brighthush is more than a technology provider; it is a catalyst for transformation in the commercial construction sector. By delivering a cloud‑based platform that unifies project workflows, enhances collaboration, and unlocks real‑time insights, we empower contractors to manage change orders, budgets, and field operations with unprecedented speed and profitability. Our mission is simple yet ambitious: to reimagine how construction professionals work so that every project is delivered faster, more efficiently, and with higher margins.
With a rapidly expanding portfolio of specialty contractors and a relentless focus on continuous innovation, brighthush sits at the cutting edge of construction technology. We blend deep industry expertise with modern SaaS capabilities to create a solution that is both powerful and intuitive. Whether you are a seasoned project manager, a field engineer, or a business owner, our platform is designed to fit seamlessly into your workflow and elevate your performance.
Why Join brighthush?
At brighthush, we believe that our people are the engine of our success. We cultivate a culture of curiosity, collaboration, and impact, where every voice is heard and every idea has the potential to shape the future of construction. As a member of our team, you’ll work alongside seasoned engineers, product visionaries, and sales leaders who are passionate about solving complex industry challenges.
We offer a flexible remote‑first model that lets you thrive both professionally and personally. Our compensation package is competitive, and we provide equity opportunities so you can share in the company’s long‑term success. In addition, we invest heavily in your growth through continuous learning, mentorship, and a supportive community that celebrates diversity and inclusion.
Position Overview
The Senior Customer Success Manager with Commercial Construction Experience is a pivotal role that bridges the gap between our SaaS platform and the contractors who rely on it. You will be the trusted advisor for specialty contractor accounts, guiding them from initial onboarding through full adoption, continuous growth, and contract renewal. Your blend of project‑management expertise, industry knowledge, and customer‑centric mindset will drive measurable value for our clients and help shape the future of construction technology.
Key Responsibilities
- Account Leadership: Own the end‑to‑end customer journey for specialty contractor accounts, ensuring seamless onboarding, adoption, and expansion.
- Onboarding & Training: Design and deliver customized training programs, facilitate pre‑sales pilots, and empower end users to become power users of the platform.
- Strategic Partnership: Partner with executive contacts and internal stakeholders to align platform capabilities with business objectives, driving adoption and revenue growth.
- Cross‑Functional Collaboration: Work closely with Sales, Marketing, Product, Finance, Legal, and Post‑Sales teams to identify upsell opportunities, gather feedback, and influence product roadmap.
- Performance Management: Participate in weekly customer success strategy meetings, track KPIs, and report on account health and growth metrics.
- Product Evangelism: Deliver compelling demonstrations of new features, gather user feedback, and champion customer needs in feature prioritization cycles.
- Issue Resolution: Serve as the primary point of contact for escalated client issues, coordinating with technical support and engineering to achieve swift resolutions.
- Strategic Planning: Develop and execute account plans that outline growth strategies, renewal timelines, and expansion opportunities.
Essential Qualifications
- Minimum of 3 years of experience in a customer‑facing role within the commercial construction industry.
- Hands‑on experience managing Change Order Requests, preferably as a Project Manager, Project Engineer, or similar role.
- Proven track record of successful project management, stakeholder engagement, and relationship building.
- Strategic mindset with a keen eye for operational detail and process optimization.
- Strong influence and negotiation skills, with the ability to challenge conventional approaches and guide stakeholders toward best practices.
- Excellent verbal and written communication skills, capable of translating technical concepts into clear, actionable insights.
- Demonstrated ability to collaborate across functions, working effectively with Sales, Marketing, Product, Finance, Legal, and Post‑Sales leadership.
Preferred Qualifications
- Experience with SaaS or cloud‑based construction software platforms.
- Knowledge of construction project management methodologies (e.g., PMI, Agile).
- Background in data analysis or reporting, with proficiency in Excel, Power BI, or similar tools.
- Experience in a high‑growth startup environment or a technology‑driven organization.
- Previous role in customer success, account management, or technical pre‑sales support.
Core Skills & Competencies
- Customer Advocacy: Passion for championing client success and delivering measurable ROI.
- Project Management: Ability to plan, execute, and monitor complex initiatives with multiple stakeholders.
- Analytical Thinking: Strong data‑driven decision making and problem‑solving skills.
- Communication: Clear, concise, and persuasive communication across all levels.
- Adaptability: Comfortable navigating ambiguity and driving change in a fast‑paced environment.
- Team Collaboration: Proven ability to work cross‑functionally and build strong internal partnerships.
- Technical Acumen: Comfortable learning new software tools and translating technical features into business value.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is designed to evolve with your ambitions. As a Customer Success Manager, you’ll have the chance to:
- Progress into senior customer success leadership roles, such as Director of Customer Success or VP of Customer Experience.
- Lead cross‑functional initiatives that shape product strategy, influencing the next generation of construction technology.
- Participate in mentorship programs, industry conferences, and continuous learning workshops.
- Contribute to thought leadership through whitepapers, webinars, and speaking engagements at industry events.
Work Environment & Company Culture
brighthush is built on a foundation of transparency, innovation, and inclusivity. Our remote‑first culture empowers you to work from anywhere while staying connected through:
- Weekly virtual town halls and team stand‑ups.
- Open‑door communication channels with leadership.
- Regular hackathons and innovation sprints that encourage creative problem solving.
- Community outreach initiatives and volunteer opportunities.
We celebrate diversity, encourage continuous learning, and reward high performance with recognition programs and career advancement pathways.
Compensation & Benefits
While specific figures may vary based on experience and location, brighthush offers a competitive total rewards package that includes:
- Base salary that aligns with market rates for senior customer success roles.
- Equity options that allow you to share in the company’s long‑term success.
- Comprehensive health, dental, and vision insurance plans.
- Flexible paid time off and a generous holiday schedule.
- Professional development budget for courses, certifications, and conferences.
- Wellness programs, including mental health resources and fitness stipends.
- Employee referral bonuses and performance‑based incentives.
Ready to Make an Impact?
If you are a seasoned customer success professional with a passion for commercial construction and a knack for driving adoption of cutting‑edge technology, we want to hear from you. Join brighthush and help us redefine the future of construction, one project at a time.