Seasoned Remote Chat & Text Therapist – Crisis Intervention & Suicide Prevention Specialist for brighthush (Part‑Time, 40 Hours/Week, Arizona Residents Only)

About brighthush

brighthush stands at the forefront of suicide prevention and crisis intervention, blending cutting‑edge technology with compassionate, evidence‑based care. Since 1987, we have partnered with communities across Arizona to provide 24/7 support that saves lives and restores hope. Our mission is clear: to connect people in crisis with the help they need, exactly when they need it. We achieve this through a culture of empathy, innovation, and continuous learning, empowering every team member to make a tangible difference.

Why Join brighthush?

When you become part of brighthush, you join a diverse, inclusive team that values every voice and treats each client with dignity and respect. Our remote, flexible model lets you work from home while maintaining a healthy work‑life balance. We invest in your professional growth through ongoing training, mentorship, and the chance to shape the future of crisis care on a national scale.

Key Highlights

• Part‑time, 40 hours per week with flexible shift options
• Remote work from home – only Arizona residents eligible
• Competitive compensation and comprehensive benefits package
• Opportunity to lead, mentor, and innovate within a national suicide‑prevention network
• Supportive, collaborative culture that prioritizes mental health and well‑being

Shift Schedule

Choose the shift that best fits your lifestyle:

• Sunday 8 pm – Monday 6 am
• Thursday 2 pm – Sunday 12 am

Both shifts require a minimum of 40 hours per week, with occasional extended hours for crisis response or administrative tasks.

What You’ll Do

As a Remote Chat & Text Therapist at brighthush, you’ll be the frontline of our crisis response team. Your role blends direct client care, program oversight, and continuous quality improvement. You’ll ensure that every chat and text is handled with professionalism, empathy, and clinical rigor.

Core Responsibilities

• Respond to all chat and text inquiries in a timely, compassionate, and professional manner, meeting or exceeding agency response metrics.
• Conduct thorough clinical assessments of each client’s situation, identifying risk factors and appropriate safety plans.
• Document all interactions accurately and comprehensively, ensuring data integrity for reporting to funders and internal stakeholders.
• Coordinate referrals to internal programs (e.g., 72‑Hour Suicide Watch, Safety Follow‑Up) and external partners, providing all necessary information promptly.
• Monitor and manage clients on 72‑Hour Suicide Watch, ensuring timely follow‑up and documentation.
• Participate in all required training, meetings, and quality assurance activities, even if they fall outside regular shift hours.
• Serve as a remote supervisor for clinical staff, providing guidance, feedback, and performance evaluations.
• Assist with quality management, quality assurance, and utilization review initiatives as directed by leadership.
• Lead or contribute to ad‑hoc committees and work groups focused on program development, policy updates, or technology enhancements.
• Deliver training and mentorship to interns and new staff, fostering a culture of learning and professional growth.
• Maintain strict adherence to brighthush policies, procedures, and the standard of care, ensuring compliance across all service delivery aspects.
• Collaborate with internal departments (e.g., IT, Finance, Outreach) to ensure continuity of care and seamless client experience.

What You’ll Provide

We’re looking for a professional who brings a blend of clinical expertise, communication excellence, and a calm, solution‑oriented mindset.

• Exceptional oral and written communication skills, with the ability to convey complex information clearly.
• Strong customer‑service orientation and a genuine desire to help clients in crisis.
• Advanced problem‑solving and analytical abilities, especially under pressure.
• Meticulous documentation skills, ensuring accuracy and completeness.
• Proficiency in multitasking and managing competing priorities.
• Demonstrated calmness in crisis situations, working independently and collaboratively.
• Respectful, empathetic engagement with individuals of all ages, backgrounds, and identities.
• Professional conduct that aligns with ethical practice and brighthush policies.
• Positive, collaborative demeanor while working remotely, maintaining strong relationships with team members and community partners.

Education & Experience

• Bachelor’s degree in Counseling, Social Work, Psychology, or a related field (required).
• Minimum of 5 years of experience in behavioral health, crisis intervention, or suicide prevention (required).
• Experience in crisis response (e.g., 24/7 crisis lines, hotlines) preferred.
• Supervisory experience in a clinical setting preferred.
• Experience in program development or quality improvement initiatives preferred.

Essential Skills & Competencies

• Clinical assessment and risk evaluation.
• Proficiency with electronic health records (EHR) and data entry.
• Strong organizational and time‑management skills.
• Adaptability to evolving protocols and technology.
• Team‑building and mentorship abilities.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

brighthush is committed to your professional advancement. As a Remote Chat & Text Therapist, you’ll have the chance to:

• Progress into supervisory or managerial roles within our crisis response division.
• Lead new initiatives, such as developing chat‑based therapeutic modules or expanding service reach.
• Participate in national conferences, workshops, and certification programs.
• Earn tuition reimbursement for advanced degrees or certifications related to mental health and crisis care.
• Collaborate with interdisciplinary teams to shape evidence‑based practices and policy.

Work Environment & Culture

At brighthush, we value:

• Flexibility: Work from home with a schedule that fits your life.
• Support: Access to a dedicated mental health support line for staff.
• Diversity: A workforce that reflects the communities we serve.
• Innovation: A culture that encourages creative solutions to complex challenges.
• Recognition: Regular acknowledgment of your impact through awards, shout‑outs, and career milestones.

Compensation & Benefits

While the exact hourly rate is competitive and commensurate with experience, we also offer a robust benefits package for full‑time and part‑time employees, including:

• Generous paid time off (PTO) and 10 paid holidays per year.
• Health, dental, and vision insurance plans with multiple options.
• 403(b) retirement plan with employer matching.
• Life, accidental death & dismemberment (AD&D), and long‑term disability coverage.
• Optional voluntary life and short‑term disability plans.
• Tuition reimbursement for relevant coursework.
• Licensure reimbursement and continuing education support.
• Elder care assistance and pet insurance.
• Access to a wellness stipend and mental health resources.

How to Apply

Ready to make a difference? Click the link below to submit your application and join the brighthush team. We look forward to learning how your expertise can help us save lives and build brighter futures.