Entry‑Level Customer Service Representative – Remote – Brighthush – Environmental & Waste Management Solutions

About Brighthush

Brighthush is a trailblazer in the environmental services sector, dedicated to creating cleaner, healthier communities through innovative recycling, waste collection, and field services. With a mission to protect the planet while delivering exceptional customer experiences, Brighthush has grown into a trusted partner for municipalities, businesses, and residents across the United States. Our commitment to sustainability, technology, and people-driven service sets us apart in a rapidly evolving industry.

Why Brighthush?

At Brighthush, we believe that every interaction matters. Whether you’re answering a call from a homeowner or coordinating a large‑scale waste management project, your work directly impacts the environment and the quality of life for thousands of people. We offer a culture of continuous learning, inclusive teamwork, and a clear path for career advancement. As a remote-first organization, we empower our employees to work from anywhere while staying connected through cutting‑edge collaboration tools.

Role Overview

We’re looking for an enthusiastic, customer‑centric individual to join our Remote Customer Service team as a Customer Service Representative – Entry Level. In this role, you will be the first point of contact for Brighthush customers, handling inquiries, resolving issues, and ensuring a seamless experience that reflects our brand’s commitment to excellence.

Key Responsibilities

• Customer Interaction: Respond promptly to inbound calls, emails, and chat inquiries from residential and commercial customers.
• Issue Resolution: Diagnose and resolve service-related problems, ranging from billing questions to route changes, using our CRM and knowledge base.
• Data Management: Accurately log all customer interactions, updates, and follow‑ups in the Brighthush system to maintain a single source of truth.
• Process Improvement: Identify recurring customer pain points and collaborate with cross‑functional teams to refine processes and enhance service delivery.
• Compliance & Quality: Adhere to company policies, regulatory requirements, and quality standards to ensure consistent, compliant service.
• Team Collaboration: Work closely with field crews, billing, and technical support to deliver end‑to‑end solutions.

Essential Qualifications

• High school diploma or GED (or equivalent).
• Strong verbal and written communication skills in English.
• Basic computer proficiency: comfortable using email, spreadsheets, and customer‑relationship management (CRM) software.
• High level of empathy and patience when dealing with diverse customer needs.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Reliable internet connection and a quiet workspace suitable for remote work.

Preferred Qualifications

• Prior experience in a customer service role, preferably in utilities, waste management, or a related field.
• Familiarity with CRM platforms such as Salesforce or Zendesk.
• Basic understanding of environmental regulations and waste‑management terminology.
• Experience with data entry, reporting, or analytics tools.
• Fluency in additional languages (Spanish, Mandarin, etc.) is a plus.

Skills & Competencies

• Problem‑Solving: Ability to analyze issues, think critically, and propose effective solutions.
• Customer‑First Mindset: Consistently prioritizes customer satisfaction and brand reputation.
• Adaptability: Thrives in a dynamic environment, quickly learning new processes and technologies.
• Team Player: Collaborates across departments to achieve shared goals.
• Attention to Detail: Maintains accuracy in data entry and documentation.
• Time Management: Meets daily performance metrics and deadlines.

Career Growth & Learning Opportunities

Brighthush is committed to your professional development. As a new hire, you’ll receive:

• Structured onboarding program with mentorship from experienced team members.
• Access to online learning platforms covering customer service best practices, industry trends, and soft‑skill development.
• Clear career ladder: from Customer Service Representative to Team Lead, Operations Manager, or Technical Support Specialist.
• Regular performance reviews and personalized development plans.
• Opportunities to cross‑train in other departments such as Field Operations, Billing, or Sustainability Initiatives.

Work Environment & Culture at Brighthush

Brighthush fosters a culture of inclusion, innovation, and impact. Key highlights include:

• Remote‑First Flexibility: Work from anywhere while staying connected through video conferencing, instant messaging, and collaborative project tools.
• Inclusive Community: Diverse teams that celebrate different perspectives and backgrounds.
• Environmental Stewardship: Employees are encouraged to participate in community clean‑up events, recycling drives, and sustainability workshops.
• Recognition & Rewards: Employee of the Month, spot bonuses, and public acknowledgment of outstanding service.
• Well‑Being Focus: Virtual wellness programs, mental health resources, and flexible scheduling to support work‑life balance.

Compensation & Benefits

We offer a competitive salary range of $39,208 – $53,872 per year, commensurate with experience and performance. In addition to base pay, Brighthush provides:

• 401(k) Matching: 4% company match to help you plan for the future.
• Paid Time Off: Generous PTO policy, including vacation, sick leave, and personal days.
• Health, dental, and vision insurance plans with employer contributions.
• Life and disability coverage.
• Employee Assistance Program (EAP) for mental health support.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee discount program for Brighthush services and partner products.

How to Apply

Ready to make a difference while building a rewarding career? Submit your application through the link below. We’re excited to learn how your passion for customer service and commitment to sustainability can help Brighthush continue to lead the industry.

Apply to Brighthush Today

Closing Statement

At Brighthush, every call you answer and every issue you resolve contributes to a cleaner, greener future. Join us as a Customer Service Representative and become part of a team that values integrity, innovation, and impact. Your journey starts here—apply now and help shape the next generation of environmental service excellence.