Seasoned Remote Commercial Insurance Customer Support Specialist – Expert in Client Relations, Claims Processing, and Policy Administration

About brighthush

brighthush is more than a commercial insurance provider; we are a mission‑driven, remote‑first organization that empowers businesses to thrive in an ever‑changing risk landscape. From our humble beginnings in Virginia Beach to a nationwide footprint, we have built a reputation for integrity, innovation, and unparalleled client service. Our culture is rooted in collaboration, continuous learning, and a genuine passion for helping our clients protect what matters most.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience a blend of flexibility, growth, and purpose. Here’s what sets us apart:

• Remote‑First Flexibility: Work from anywhere while staying connected to a high‑performing, supportive team.
• Career Growth: Structured learning paths, mentorship programs, and clear advancement into senior support, account management, or product specialist roles.
• Competitive Compensation: Base salary of $45,000–$55,000 plus performance‑based bonuses.
• Comprehensive Benefits: Health, dental, vision, life insurance, and a generous paid time off (PTO) policy.
• Inclusive Culture: A diverse, collaborative environment where every voice is heard and valued.
• Impactful Work: Your contributions directly influence the success of our clients and the overall resilience of the businesses we serve.

Key Responsibilities

As a Remote Commercial Insurance Customer Support Specialist, you will be the frontline champion for our commercial lines clients. Your day‑to‑day tasks will include:

• Mail & File Maintenance: Organize and archive client correspondence, policy documents, and internal records with meticulous attention to detail.
• Client & Carrier Communications: Issue AutoID cards, evidence of insurance, and loss summaries; respond to inquiries and resolve discrepancies.
• Endorsement & Audit Processing: Review routine endorsements for accuracy, route corrections, and ensure timely billing and final audit completion.
• Certificate of Insurance (COI) Management: Issue standard COIs, review contract or lease requirements, and maintain up‑to‑date certificate holder lists.
• Special Projects & Team Support: Assist account managers with ad‑hoc tasks, such as un‑routed attachments, special projects, and priority initiatives.
• Relationship Building: Foster positive, professional relationships with associates, clients, carriers, and business partners to enhance client satisfaction.
• Process Improvement: Identify opportunities to streamline workflows, reduce turnaround times, and improve data accuracy.
• Compliance & Quality Assurance: Ensure all documentation meets regulatory standards and internal quality benchmarks.
• Data Management: Maintain accurate client data in agency management systems, ensuring integrity across all touchpoints.

Essential Qualifications

• Active Property & Casualty Insurance License.
• Minimum of 3 years’ experience supporting commercial lines accounts.
• Proficiency with agency management software (e.g., Agency 360, Applied Systems) and digital documentation workflows.
• Strong command of Microsoft Office Suite and collaborative task management platforms (e.g., Asana, Trello).
• Experience working in a fully remote or virtual office environment.
• Excellent written and verbal communication skills.
• High level of accuracy, organization, and follow‑through.
• Proactive problem‑solving mindset and ability to work independently.

Preferred Qualifications

• Experience with billing and final audit processes in a commercial insurance setting.
• Knowledge of carrier and wholesaler procedures for endorsements and COIs.
• Familiarity with contract review and lease documentation.
• Previous exposure to a fast‑paced, high‑volume support role.
• Demonstrated ability to work independently while collaborating across teams.
• Experience with data analytics tools or reporting dashboards.

Key Skills & Competencies

• Customer Relations: Ability to build rapport and trust with clients and carriers.
• Attention to Detail: Precision in data entry, document handling, and compliance checks.
• Problem Solving: Quick identification of issues and proactive resolution strategies.
• Time Management: Prioritization of tasks to meet agency‑defined timelines.
• Adaptability: Comfortable with evolving processes and technology updates.
• Team Player: Collaborative mindset and willingness to support colleagues.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Communication: Clear, concise, and professional communication across all channels.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• Online training modules covering advanced insurance concepts, regulatory updates, and software proficiency.
• Mentorship programs pairing you with senior account managers and product specialists.
• Cross‑functional projects that expose you to underwriting, claims, and risk management.
• Annual performance reviews with clear pathways to promotion into senior support, account management, or product specialist roles.
• Opportunities to lead process improvement initiatives and present findings to leadership.
• Access to industry conferences, webinars, and certification courses (e.g., CPCU, AINS).

Work Environment & Culture

Our remote‑first culture means you can work from the comfort of your home office while staying connected through:

• Daily stand‑up video calls and weekly team meetings.
• Collaborative tools such as Slack, Microsoft Teams, and Asana.
• Virtual coffee breaks and team‑building activities.
• Transparent communication channels and an open‑door policy for feedback.
• Regular “Ask Me Anything” sessions with leadership.
• Inclusive initiatives that celebrate diversity, equity, and belonging.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary ranging from $45,000 to $55,000 per year.
• Performance‑based bonus opportunities tied to individual and team metrics.
• Health, dental, vision, and life insurance plans.
• Paid time off (PTO) and flexible holiday scheduling.
• Work‑from‑home stipend to support your home office setup.
• 401(k) matching program and financial wellness resources.
• Access to mental health and wellness programs.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to join a team that values your expertise and supports your growth? Click the link below to submit your application and take the first step toward an exciting career with brighthush.