Seasoned Remote Customer Care Advocate – Dental & Vision Insurance Support Specialist – Empowering Member Experience & Growth at brighthush

About brighthush

brighthush is a pioneering force in the dental and vision insurance arena, redefining how individuals access, understand, and benefit from their health coverage. With a culture that thrives on relentless positivity, an obsession with growth, and a “Get It Done” mindset, we empower every team member to deliver service that not only meets but exceeds expectations. Our mission is clear: to transform lives by providing accessible, high‑quality dental and vision coverage while fostering a supportive, collaborative environment for our employees.

We are more than a workplace; we are a vibrant community of winners, nerds, and gamers who blend fun, kindness, and thoughtful engagement with an unwavering commitment to unparalleled member satisfaction. Our five core values—Relentless Positivity, Growth Obsessed, Get It Done, Helpful Spirit, and Solution Driven—guide every interaction, decision, and initiative. Whether you’re answering a member’s question, resolving a billing dispute, or collaborating with a licensed agent, you’ll be part of a team dedicated to spreading smiles and making a real difference.

Why Join brighthush?

As a rapidly expanding organization, brighthush offers a unique blend of stability and innovation. You’ll enjoy:

• Full‑time remote work with a dedicated home‑office stipend and equipment package.
• Comprehensive training—2‑4 weeks of paid, hands‑on instruction to ensure you’re set up for success.
• Competitive compensation, including a base salary, performance bonuses, and a 401(k) plan with employer match.
• Robust benefits: health, dental, vision, life, and disability insurance, plus paid time off and wellness programs.
• Continuous learning opportunities—access to courses, certifications, and internal mentorship.
• A culture that celebrates diversity, encourages innovation, and rewards initiative.

Key Responsibilities

As a Remote Customer Care Advocate, you’ll be the frontline champion for our members and partners. Your day‑to‑day tasks will include:

• Inbound & Outbound Communication: Handle phone, email, and chat interactions with members and providers, ensuring every conversation reflects brighthush’s high‑quality service standards.
• Product & Policy Expertise: Review member plans, answer questions about coverage, enrollment changes, and dispute resolution, and process transactions accurately.
• Referral Management: Identify opportunities for new product enrollment or changes and refer qualified leads to licensed agents for follow‑up.
• Issue Escalation: Address billing or service complaints, document details, and forward escalated matters to the appropriate department for swift resolution.
• CRM Documentation: Maintain meticulous records of all member interactions, ensuring notes are clear, concise, and compliant with regulatory standards.
• Product Knowledge Refresh: Continuously update your understanding of brighthush’s offerings, industry trends, and regulatory changes.
• Member Education: Guide members on how to manage their health and wellness, helping them select the best benefit plan options to maximize value.
• Retention & Trust Building: Foster long‑term relationships with members throughout the healthcare lifecycle, enhancing satisfaction and loyalty.
• Performance Excellence: Meet or exceed KPIs in call quality, conversation effectiveness, member satisfaction, call volume, average handle time, attendance, and schedule adherence.
• Team Collaboration: Participate in team meetings, skill‑builder sessions, and ongoing training exercises to sharpen skills and share best practices.

Essential Qualifications

• Minimum of 2 years of customer service or call center experience.
• College degree preferred but not mandatory.
• Exceptional verbal and written communication skills.
• Proficiency in multitasking—simultaneously listening, typing, speaking, and navigating multiple interfaces.
• Strong problem‑solving abilities and a solution‑driven mindset.
• High level of professionalism and a positive, helpful attitude.
• Reliable internet connection and a quiet, distraction‑free workspace.
• Experience with CRM systems and Microsoft Office Suite.

Preferred Qualifications

• Bilingual proficiency (Spanish) with an additional pay differential for Spanish‑speaking employees.
• Experience in the dental or vision insurance industry.
• Familiarity with carrier partners such as MetLife, VSP, and Zurich (now integrated under the brighthush umbrella).
• Previous remote work experience with a proven track record of meeting performance metrics.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping people and a genuine desire to improve their experience.
• Communication Excellence: Clear, concise, and empathetic communication across all channels.
• Technical Proficiency: Comfortable using CRM tools, data entry, and basic troubleshooting.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment.
• Team Player: Collaborative spirit, open to feedback, and eager to share knowledge.
• Time Management: Efficiently balance multiple tasks while maintaining high quality.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured career paths—from Customer Care Advocate to Senior Advocate, Team Lead, or Manager roles.
• Access to internal training programs, webinars, and industry conferences.
• Mentorship from experienced leaders who are invested in your growth.
• Opportunities to cross‑train in related areas such as claims processing, product development, or sales support.
• Performance‑based promotions and salary increases that reward dedication and results.

Work Environment & Company Culture

brighthush’s culture is built on the belief that a supportive, inclusive environment fuels innovation and excellence. We celebrate:

• Relentless positivity—every team member is encouraged to bring optimism to their work.
• Growth obsession—continuous learning is embedded in our processes.
• Get It Done—we value action, accountability, and results.
• Helpful spirit—collaboration and mutual support are core to our success.
• Solution driven—creative problem‑solving is rewarded and recognized.

Our remote‑first approach means you’ll enjoy flexibility, a healthy work‑life balance, and the freedom to work from anywhere while staying connected through virtual collaboration tools and regular check‑ins.

Compensation & Benefits

While specific figures may vary based on experience, you can expect:

• Competitive base salary with performance‑based bonuses.
• Full health, dental, vision, life, and disability insurance coverage.
• 401(k) plan with employer match.
• Paid time off, holidays, and sick leave.
• Home‑office stipend and equipment package.
• Professional development budget and access to learning platforms.
• Employee wellness programs, including mental health resources.
• Regular team events, virtual happy hours, and community outreach initiatives.

How to Apply

Ready to bring your passion for customer service to a dynamic, growth‑oriented team? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Remote Customer Care Advocate role at brighthush. We’re excited to review your application and explore how you can contribute to our mission of spreading smiles and transforming lives.

Closing Statement

At brighthush, we believe that every interaction has the power to change a life. If you’re a dedicated, solution‑driven professional who thrives in a collaborative, remote environment, we invite you to join our community of innovators and care champions. Together, we’ll continue to set the pace in the dental and vision insurance industry, one smile at a time.